Inventor · disambiguated record
Brian Douglas Minert
Also filed as: MINERT BRIAN · MINERT BRIAN D · MINERT BRIAN DOUGLAS
17 granted patents·3 pending applications·335 citations·filing 2001–2019
94Inventor score
Top patents by PatentIndex Score
20 records- 0195US8478848B2Multi-tiered media services using cloud computing for globally interconnecting business and customersMINERT BRIAN DOUGLAS·Filed 2010·Granted Jul 2, 2013·37 cites·11 claims
- 0293US11146690B2Systems and methods for dynamic voice-over-internet-protocol routingINCONTACT INC·Filed 2019·Granted Oct 12, 2021·13 cites·22 claims
- 0392US8396205B1Systems and methods of supervising contactsLOWRY JASON·Filed 2012·Granted Mar 12, 2013·101 cites·17 claims
- 0492US8209207B2Broad-based incremental training sessions for company representatives in contact handling systemsMINERT BRIAN DOUGLAS·Filed 2008·Granted Jun 26, 2012·23 cites·24 claims
- 0592US8209209B2Providing work, training, and incentives to company representatives in contact handling systemsMINERT BRIAN DOUGLAS·Filed 2007·Granted Jun 26, 2012·23 cites·25 claims
- 0692US8180666B2Real-time performance based incentives for company representatives in contact handling systemsMINERT BRIAN DOUGLAS·Filed 2008·Granted May 15, 2012·28 cites·22 claims
- 0792US8180662B2Rapid deployment of training for company representatives in contact handling systemsMINERT BRIAN DOUGLAS·Filed 2008·Granted May 15, 2012·27 cites·24 claims
- 0891US8254558B2Contact handling systems including automated return contact response remindersMINERT BRIAN DOUGLAS·Filed 2008·Granted Aug 28, 2012·21 cites·25 claims
- 0991US8223948B2Multi-tiered media services for globally interconnecting businesses and customersMINERT BRIAN DOUGLAS·Filed 2010·Granted Jul 17, 2012·21 cites·16 claims
- 1086US8351595B2Restoration of a caller to a previous place in an on-hold queueINCONTACT INC·Filed 2010·Granted Jan 8, 2013·21 cites·17 claims
- 1185US9111239B2Activity recording of contact handling system agentsMINERT BRIAN D·Filed 2011·Granted Aug 18, 2015·12 cites·25 claims
- 1273US10181220B2System and method for contact center augmented realityNICE LTD·Filed 2017·Granted Jan 15, 2019·3 cites·21 claims
- 1372US8913116B2Systems and methods of contact monitoringLOWRY JASON·Filed 2012·Granted Dec 16, 2014·2 cites·18 claims
- 1469US9307083B2Systems and methods of parallel media communication in contact handling systemsPETERSON DAVID O·Filed 2012·Granted Apr 5, 2016·2 cites·23 claims
- 1564US9661149B2Telephony systems using cloud computing for interconnecting businesses and customersINCONTACT INC·Filed 2013·Granted May 23, 2017·1 cites·11 claims
- 1652US2012066016A1Providing work, training, and incentives to company representatives in contact handling systemsMINERT BRIAN DOUGLAS·Filed 2011·Application pending·0 cites
- 1748US9313331B2Systems and methods of introducing beneficial communication latency in contact handling systemsMINERT BRIAN DOUGLAS·Filed 2011·Granted Apr 12, 2016·0 cites·23 claims
- 1847US2011178946A1Systems and methods for redundancy using snapshots and check pointing in contact handling systemsINCONTACT INC·Filed 2010·Application pending·0 cites
- 1939US2002141386A1System, apparatus and method for voice over internet protocol telephone calling using enhanced signaling packets and localized time slot interchangingFiled 2001·Application pending·0 cites
- 2027US9838532B2Contact center load forecastingINCONTACT INC·Filed 2015·Granted Dec 5, 2017·0 cites·10 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →