Assignee
INCONTACT INC
US·50 granted patents·7 pending applications·128 citations·filing 2010–2024
Top patents by PatentIndex Score
57 records- 0194US10970682B1System and method for agent scheduling using mixed integer linear programmingINCONTACT INC·Filed 2015·Granted Apr 6, 2021·33 cites·19 claims
- 0293US11146690B2Systems and methods for dynamic voice-over-internet-protocol routingINCONTACT INC·Filed 2019·Granted Oct 12, 2021·13 cites·22 claims
- 0393US9106724B1Communication aggregationINCONTACT INC·Filed 2014·Granted Aug 11, 2015·23 cites·14 claims
- 0491US11477322B1System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-centerINCONTACT INC·Filed 2021·Granted Oct 18, 2022·6 cites·15 claims
- 0591US11337133B1Systems and methods for optimal channel selectionINCONTACT INC·Filed 2021·Granted May 17, 2022·4 cites·20 claims
- 0688US11716671B2Systems and methods for optimal channel selectionINCONTACT INC·Filed 2022·Granted Aug 1, 2023·1 cites·20 claims
- 0786US11838287B2Enabling a mode of interaction to support specially-abled needs of agents, via a web app in a contact centerINCONTACT INC·Filed 2021·Granted Dec 5, 2023·2 cites·12 claims
- 0886US11647120B1System and method for redirecting inbound-voice-interactions to digital channels in a contact centerINCONTACT INC·Filed 2022·Granted May 9, 2023·2 cites·9 claims
- 0986US8351595B2Restoration of a caller to a previous place in an on-hold queueINCONTACT INC·Filed 2010·Granted Jan 8, 2013·21 cites·17 claims
- 1083US11271825B1Real availability applicationINCONTACT INC·Filed 2021·Granted Mar 8, 2022·2 cites·14 claims
- 1178US10432783B2Method for handling a call, software product, and deviceINCONTACT INC·Filed 2018·Granted Oct 1, 2019·4 cites·20 claims
- 1274US9723075B2Systems and methods for data synchronization management between call centers and CRM systemsINCONTACT INC·Filed 2014·Granted Aug 1, 2017·6 cites·20 claims
- 1373US10681215B1Multi-dimensional attribute-based routingINCONTACT INC·Filed 2019·Granted Jun 9, 2020·4 cites·17 claims
- 1470US11995335B2System and method for determining and utilizing an effectiveness of lifecycle management for interactions storage, in a contact centerINCONTACT INC·Filed 2021·Granted May 28, 2024·1 cites·18 claims
- 1569US12541361B2System and method for lifecycle management optimizationINCONTACT INC·Filed 2024·Granted Feb 3, 2026·0 cites·17 claims
- 1669US10666806B1System and method for maximizing capacity of an agent in a contact center by Omni Session HandlingINCONTACT INC·Filed 2019·Granted May 26, 2020·2 cites·16 claims
- 1767US12026158B2System and method for reducing wait-time in a multichannel contact centerINCONTACT INC·Filed 2023·Granted Jul 2, 2024·0 cites·15 claims
- 1867US11070916B2Systems and methods for distinguishing audio using positional informationINCONTACT INC·Filed 2018·Granted Jul 20, 2021·1 cites·5 claims
- 1966US11546826B2Systems and methods for optimal channel selectionINCONTACT INC·Filed 2022·Granted Jan 3, 2023·0 cites·20 claims
- 2064US12003670B2System and method for redirecting inbound-voice-interactions to digital channels in a contact centerINCONTACT INC·Filed 2023·Granted Jun 4, 2024·0 cites·10 claims
- 2164US9661149B2Telephony systems using cloud computing for interconnecting businesses and customersINCONTACT INC·Filed 2013·Granted May 23, 2017·1 cites·11 claims
- 2261US11657049B1System and method for reducing wait-time in a multichannel contact centerINCONTACT INC·Filed 2022·Granted May 23, 2023·0 cites·13 claims
- 2359US11632627B2Systems and methods for distinguishing audio using positional informationINCONTACT INC·Filed 2021·Granted Apr 18, 2023·0 cites·14 claims
- 2459US11303753B2Enhancing agent's efficiency in a contact center by using a multi-agent to multi-contact routing orchestrationINCONTACT INC·Filed 2019·Granted Apr 12, 2022·0 cites·27 claims
- 2559US8787546B2Apparatus, system, and method for automated call initiationINCONTACT INC·Filed 2013·Granted Jul 22, 2014·2 cites·20 claims
- 2659US2024152934A1Contact verification and non-repudiation systemINCONTACT INC·Filed 2022·Application pending·0 cites
- 2758US11782940B2System and method for identifying similar queries by a customer on different digital channels in a multichannel contact centerINCONTACT INC·Filed 2021·Granted Oct 10, 2023·0 cites·8 claims
- 2858US11057524B2System and method for maximizing capacity of an agent in a contact center by omni session handlingINCONTACT INC·Filed 2020·Granted Jul 6, 2021·0 cites·18 claims
- 2957US11659092B2Enhancing agent's efficiency in a contact center by using a multi-agent to multi-contact routing orchestrationINCONTACT INC·Filed 2021·Granted May 23, 2023·0 cites·29 claims
- 3056US11323569B2Contact center network and method for establishing a communication session in a contact center networkINCONTACT INC·Filed 2021·Granted May 3, 2022·0 cites·20 claims
- 3155US11778096B2Contact center network and method for establishing a communication session in a contact center networkINCONTACT INC·Filed 2022·Granted Oct 3, 2023·0 cites·18 claims
- 3255US11683244B2Real availability applicationINCONTACT INC·Filed 2022·Granted Jun 20, 2023·0 cites·15 claims
- 3354US11647118B1System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-centerINCONTACT INC·Filed 2022·Granted May 9, 2023·0 cites·16 claims
- 3454US2023316297A1Systems and methods for personality based routing for digital contactsINCONTACT INC·Filed 2022·Application pending·0 cites
- 3553US11659091B2System and method for maximizing capacity of an agent in a contact center by omni session handlingINCONTACT INC·Filed 2021·Granted May 23, 2023·0 cites·18 claims
- 3651US12190163B2Systems and methods for data synchronization in a multi-tenant synchronization systemINCONTACT INC·Filed 2022·Granted Jan 7, 2025·0 cites·12 claims
- 3751US12169711B2System and method for lifecycle management optimizationINCONTACT INC·Filed 2021·Granted Dec 17, 2024·0 cites·17 claims
- 3849US12238247B2System and method for reconnecting an inbound originated callINCONTACT INC·Filed 2023·Granted Feb 25, 2025·0 cites·20 claims
- 3949US11659088B1System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel typeINCONTACT INC·Filed 2022·Granted May 23, 2023·0 cites·9 claims
- 4047US11005996B2Contact center network and method for establishing a communication session in a contact center networkINCONTACT INC·Filed 2018·Granted May 11, 2021·0 cites·10 claims
- 4147US2011178946A1Systems and methods for redundancy using snapshots and check pointing in contact handling systemsINCONTACT INC·Filed 2010·Application pending·0 cites
- 4246US12282879B2System and method for identifying and utilizing agent working from home impact scoreINCONTACT INC·Filed 2022·Granted Apr 22, 2025·0 cites·20 claims
- 4346US12141096B2System and method for determining and utilizing an effectiveness of lifecycle management for interactions storage, in a contact centerINCONTACT INC·Filed 2023·Granted Nov 12, 2024·0 cites·19 claims
- 4446US11829326B2System and method to conduct staggered maintenance activity based on customer prioritization in a cloud based SaaS platform contact centerINCONTACT INC·Filed 2021·Granted Nov 28, 2023·0 cites·21 claims
- 4546US2023222408A1System and method for prioritizing agents for working from office in a hybrid contact center work environmentINCONTACT INC·Filed 2022·Application pending·0 cites
- 4646US2011179398A1Systems and methods for per-action compiling in contact handling systemsINCONTACT INC·Filed 2010·Application pending·0 cites
- 4742US12106083B2System and method for determining applicable lifecycle rules in lifecycle management systemsINCONTACT INC·Filed 2022·Granted Oct 1, 2024·0 cites·19 claims
- 4842US11403335B2Leverage interaction attributes and file access patterns to predict active life of media file to optimize storage usageINCONTACT INC·Filed 2020·Granted Aug 2, 2022·0 cites·10 claims
- 4941US2024220997A1Computerized-method and real-time information sharing (rtis) platform for maintaining a dynamic knowledge baseINCONTACT INC·Filed 2023·Application pending·0 cites
- 5037US12474911B2System and method for staggering feature enablement based on call center tenant attributes to control release impactINCONTACT INC·Filed 2021·Granted Nov 18, 2025·0 cites·16 claims
Showing the top 50 of 57 patent records by PatentIndex Score.
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