US9461945B2ActiveUtilityA1
Automated messaging response
Individually held — no corporate assignee on recordPriority: Oct 18, 2013Filed: Oct 18, 2013Granted: Oct 4, 2016
Est. expiryOct 18, 2033(~7.2 yrs left)· nominal 20-yr term from priority
Inventors:Jeffrey Phillips
G06F 3/0237H04L 51/02G06F 40/20G06F 3/0488G06F 3/0481G06F 40/40G06F 3/0482G06F 17/27G06F 17/28
61
PatentIndex Score
5
Cited by
23
References
21
Claims
Abstract
Apparatuses, systems, methods, and computer program products are disclosed for an automated messaging response. A message parsing module may parse a textual message to determine whether the message includes a question. A question determination module may determine a question type for the question. A response presentation module may present a response interface that includes a plurality of selectable responses to the question.
Claims
exact text as granted — not AI-modifiedWhat is claimed is:
1. A method to automate message responses comprising:
receiving a textual message on a device from a sender;
parsing the textual message to determine whether the message comprises a question, wherein parsing the textual message further comprises determining one or more sentence boundaries of the message and identifying one or more question identifiers;
determining a question type for the question;
selecting, automatically, one of a plurality of graphical response interfaces based on the determined question type;
presenting the selected response interface, the selected response interface comprising a plurality of selectable responses to the question and a custom-response interface for entering a custom response, wherein the selectable responses are associated with the determined question type, the determined question type comprising:
a date/time question, wherein the plurality of selectable responses comprises one or more of a date response and a time response based on the one or more question identifiers;
a location question, wherein the plurality of selectable responses comprises one or more of an address, a location on a map, and a geographic coordinate based on the one or more question identifiers; and
a contact question, wherein the plurality of selectable responses comprises a set of one or more contacts based on the one or more question identifiers;
receiving user input from the response interface to create a response selection comprising one or more of the selectable response and the customizable response; and
sending the response selection to the sender using the device.
2. The method of claim 1 , wherein determining the question type comprises identifying one or more predefined terms associated with the question type.
3. The method of claim 2 , wherein at least one of the predefined terms comprises one or more of an abbreviation, a typo, and a slang term within the message.
4. The method of claim 2 , wherein the one or more predefined terms comprise a predefined sequence of terms associated with the question type.
5. The method of claim 1 , further comprising appending user-entered text to a selected response in response to user input.
6. The method of claim 1 , further comprising displaying a default response interface in response to determining the message does not comprise a question.
7. The method of claim 1 , wherein the one or more selectable responses comprise one or more user-configured responses defined for the question type by a user.
8. The method of claim 1 , further comprising presenting one or more additional selectable responses based on the one or more question identifiers.
9. An apparatus to automate message responses comprising:
a message parsing module configured to parse a textual message to determine whether the message comprises a question, the textual message received on a device from a sender, wherein parsing the textual message further comprises determining one or more sentence boundaries of the message and identifying one or more question identifiers;
a question determination module configured to determine a question type for the question; and
a response presentation module configured to:
select, automatically, one of a plurality of graphical response interfaces based on the determined question type;
present the selected response interface, the selected response interface comprising a plurality of selectable responses to the question and a custom-response interface for entering a custom response, wherein the selectable responses are associated with the determined question type, the determined question type comprising:
a date/time question, wherein the plurality of selectable responses comprises one or more of a date response and a time response based on the one or more question identifiers;
a location question, wherein the plurality of selectable responses comprises one or more of an address, a location on a map, and a geographic coordinate based on the one or more question identifiers; and
a contact question, wherein the plurality of selectable responses comprises a set of one or more contacts based on the one or more question identifiers;
receive user input from the response interface to create a response selection comprising one or more of the selectable response and the customizable response; and
send the response selection to the sender using the device.
10. The apparatus of claim 9 , wherein the question determination module is configured to determine the question type by identifying one or more predefined terms associated with the question type.
11. The apparatus of claim 10 , wherein at least one of the predefined terms comprises one or more of an abbreviation, a typo, and a slang term within the message.
12. The apparatus of claim 10 , wherein the one or more predefined terms comprise a predefined sequence of terms associated with the question type.
13. The apparatus of claim 9 , further comprising a text appending module configured to append user-entered text to a selected response in response to user input.
14. The apparatus of claim 9 , further comprising a default display module configured to display a default response interface in response to determining the message does not comprise a question.
15. The apparatus of claim 9 , wherein the one or more selectable responses comprise one or more user-configured responses defined for the question type by a user.
16. The apparatus of claim 9 , further comprising a multi-question module configured to present one or more additional selectable responses associated with one or more additional questions identified within the parsed message.
17. A system to automate message responses comprising:
a server configured to communicate data between an information handling device and a sender;
a message parsing module configured to parse a textual message received at the information handling device from the sender to determine whether the message comprises a question, wherein parsing the textual message further comprises determining one or more sentence boundaries of the message and identifying one or more question identifiers;
a question determination module configured to determine a question type for the question; and
a response presentation module configured to:
select, automatically, one of a plurality of graphical response interfaces based on the determined question type;
present the selected response interface, the selected response interface comprising a plurality of selectable responses to the question and a custom-response interface for entering a custom response, wherein the selectable responses are associated with the determined question type, the determined question type comprising:
a date/time question, wherein the plurality of selectable responses comprises one or more of a date response and a time response based on the one or more question identifiers;
a location question, wherein the plurality of selectable responses comprises one or more of an address, a location on a map, and a geographic coordinate based on the one or more question identifiers; and
a contact question, wherein the plurality of selectable responses comprises a set of one or more contacts based on the one or more question identifiers;
receive user input from the response interface to create a response selection comprising one or more of the selectable response and the customizable response; and
send the response selection to the sender using the information handling device.
18. The system of claim 17 , further comprising an information handling device, the information handling device comprising at least a portion of one or more of the message parsing module, the question determination module, and the response presentation module.
19. The system of claim 17 , wherein the server comprises at least a portion of one or more of the message parsing module and the question determination module and an information handling device comprises at least the response presentation module.
20. A computer program product to automate message responses comprising a non-transitory computer readable storage medium storing machine readable code executable by a processor to perform operations, the operations comprising:
receiving a textual message on a device from a sender;
parsing the textual message to determine whether the message comprises a question, wherein parsing the textual message further comprises determining one or more sentence boundaries of the message and identifying one or more question identifiers;
determining a question type for the question;
selecting, automatically, one of a plurality of graphical response interfaces based on the determined question type; and
presenting the selected response interface, the selected response interface comprising a plurality of selectable responses to the question and a custom-response interface for entering a custom response, wherein the selectable responses are associated with the determined question type, the determined question type comprising:
a date/time question, wherein the plurality of selectable responses comprises one or more of a date response and a time response based on the one or more question identifiers;
a location question, wherein the plurality of selectable responses comprises one or more of an address, a location on a map, and a geographic coordinate based on the one or more question identifiers; and
a contact question, wherein the plurality of selectable responses comprises a set of one or more contacts based on the one or more question identifiers;
receiving user input from the response interface to create a response selection comprising one or more of the selectable response and the customizable response; and
sending the response selection to the sender using the device.
21. The computer program product of claim 20 , the operations further comprising appending user-entered text to a selected response in response to user input.Join the waitlist — get patent alerts
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