US9461945B2ActiveUtilityA1

Automated messaging response

Individually held — no corporate assignee on recordPriority: Oct 18, 2013Filed: Oct 18, 2013Granted: Oct 4, 2016
Est. expiryOct 18, 2033(~7.2 yrs left)· nominal 20-yr term from priority
G06F 3/0237H04L 51/02G06F 40/20G06F 3/0488G06F 3/0481G06F 40/40G06F 3/0482G06F 17/27G06F 17/28
61
PatentIndex Score
5
Cited by
23
References
21
Claims

Abstract

Apparatuses, systems, methods, and computer program products are disclosed for an automated messaging response. A message parsing module may parse a textual message to determine whether the message includes a question. A question determination module may determine a question type for the question. A response presentation module may present a response interface that includes a plurality of selectable responses to the question.

Claims

exact text as granted — not AI-modified
What is claimed is: 
     
       1. A method to automate message responses comprising:
 receiving a textual message on a device from a sender; 
 parsing the textual message to determine whether the message comprises a question, wherein parsing the textual message further comprises determining one or more sentence boundaries of the message and identifying one or more question identifiers; 
 determining a question type for the question; 
 selecting, automatically, one of a plurality of graphical response interfaces based on the determined question type; 
 presenting the selected response interface, the selected response interface comprising a plurality of selectable responses to the question and a custom-response interface for entering a custom response, wherein the selectable responses are associated with the determined question type, the determined question type comprising:
 a date/time question, wherein the plurality of selectable responses comprises one or more of a date response and a time response based on the one or more question identifiers; 
 a location question, wherein the plurality of selectable responses comprises one or more of an address, a location on a map, and a geographic coordinate based on the one or more question identifiers; and 
 a contact question, wherein the plurality of selectable responses comprises a set of one or more contacts based on the one or more question identifiers; 
 
 receiving user input from the response interface to create a response selection comprising one or more of the selectable response and the customizable response; and 
 sending the response selection to the sender using the device. 
 
     
     
       2. The method of  claim 1 , wherein determining the question type comprises identifying one or more predefined terms associated with the question type. 
     
     
       3. The method of  claim 2 , wherein at least one of the predefined terms comprises one or more of an abbreviation, a typo, and a slang term within the message. 
     
     
       4. The method of  claim 2 , wherein the one or more predefined terms comprise a predefined sequence of terms associated with the question type. 
     
     
       5. The method of  claim 1 , further comprising appending user-entered text to a selected response in response to user input. 
     
     
       6. The method of  claim 1 , further comprising displaying a default response interface in response to determining the message does not comprise a question. 
     
     
       7. The method of  claim 1 , wherein the one or more selectable responses comprise one or more user-configured responses defined for the question type by a user. 
     
     
       8. The method of  claim 1 , further comprising presenting one or more additional selectable responses based on the one or more question identifiers. 
     
     
       9. An apparatus to automate message responses comprising:
 a message parsing module configured to parse a textual message to determine whether the message comprises a question, the textual message received on a device from a sender, wherein parsing the textual message further comprises determining one or more sentence boundaries of the message and identifying one or more question identifiers; 
 a question determination module configured to determine a question type for the question; and 
 a response presentation module configured to:
 select, automatically, one of a plurality of graphical response interfaces based on the determined question type; 
 present the selected response interface, the selected response interface comprising a plurality of selectable responses to the question and a custom-response interface for entering a custom response, wherein the selectable responses are associated with the determined question type, the determined question type comprising:
 a date/time question, wherein the plurality of selectable responses comprises one or more of a date response and a time response based on the one or more question identifiers; 
 a location question, wherein the plurality of selectable responses comprises one or more of an address, a location on a map, and a geographic coordinate based on the one or more question identifiers; and 
 a contact question, wherein the plurality of selectable responses comprises a set of one or more contacts based on the one or more question identifiers; 
 
 receive user input from the response interface to create a response selection comprising one or more of the selectable response and the customizable response; and 
 send the response selection to the sender using the device. 
 
 
     
     
       10. The apparatus of  claim 9 , wherein the question determination module is configured to determine the question type by identifying one or more predefined terms associated with the question type. 
     
     
       11. The apparatus of  claim 10 , wherein at least one of the predefined terms comprises one or more of an abbreviation, a typo, and a slang term within the message. 
     
     
       12. The apparatus of  claim 10 , wherein the one or more predefined terms comprise a predefined sequence of terms associated with the question type. 
     
     
       13. The apparatus of  claim 9 , further comprising a text appending module configured to append user-entered text to a selected response in response to user input. 
     
     
       14. The apparatus of  claim 9 , further comprising a default display module configured to display a default response interface in response to determining the message does not comprise a question. 
     
     
       15. The apparatus of  claim 9 , wherein the one or more selectable responses comprise one or more user-configured responses defined for the question type by a user. 
     
     
       16. The apparatus of  claim 9 , further comprising a multi-question module configured to present one or more additional selectable responses associated with one or more additional questions identified within the parsed message. 
     
     
       17. A system to automate message responses comprising:
 a server configured to communicate data between an information handling device and a sender; 
 a message parsing module configured to parse a textual message received at the information handling device from the sender to determine whether the message comprises a question, wherein parsing the textual message further comprises determining one or more sentence boundaries of the message and identifying one or more question identifiers; 
 a question determination module configured to determine a question type for the question; and 
 a response presentation module configured to:
 select, automatically, one of a plurality of graphical response interfaces based on the determined question type; 
 present the selected response interface, the selected response interface comprising a plurality of selectable responses to the question and a custom-response interface for entering a custom response, wherein the selectable responses are associated with the determined question type, the determined question type comprising:
 a date/time question, wherein the plurality of selectable responses comprises one or more of a date response and a time response based on the one or more question identifiers; 
 a location question, wherein the plurality of selectable responses comprises one or more of an address, a location on a map, and a geographic coordinate based on the one or more question identifiers; and 
 a contact question, wherein the plurality of selectable responses comprises a set of one or more contacts based on the one or more question identifiers; 
 
 receive user input from the response interface to create a response selection comprising one or more of the selectable response and the customizable response; and 
 send the response selection to the sender using the information handling device. 
 
 
     
     
       18. The system of  claim 17 , further comprising an information handling device, the information handling device comprising at least a portion of one or more of the message parsing module, the question determination module, and the response presentation module. 
     
     
       19. The system of  claim 17 , wherein the server comprises at least a portion of one or more of the message parsing module and the question determination module and an information handling device comprises at least the response presentation module. 
     
     
       20. A computer program product to automate message responses comprising a non-transitory computer readable storage medium storing machine readable code executable by a processor to perform operations, the operations comprising:
 receiving a textual message on a device from a sender; 
 parsing the textual message to determine whether the message comprises a question, wherein parsing the textual message further comprises determining one or more sentence boundaries of the message and identifying one or more question identifiers; 
 determining a question type for the question; 
 selecting, automatically, one of a plurality of graphical response interfaces based on the determined question type; and 
 presenting the selected response interface, the selected response interface comprising a plurality of selectable responses to the question and a custom-response interface for entering a custom response, wherein the selectable responses are associated with the determined question type, the determined question type comprising:
 a date/time question, wherein the plurality of selectable responses comprises one or more of a date response and a time response based on the one or more question identifiers; 
 a location question, wherein the plurality of selectable responses comprises one or more of an address, a location on a map, and a geographic coordinate based on the one or more question identifiers; and 
 a contact question, wherein the plurality of selectable responses comprises a set of one or more contacts based on the one or more question identifiers; 
 
 receiving user input from the response interface to create a response selection comprising one or more of the selectable response and the customizable response; and 
 sending the response selection to the sender using the device. 
 
     
     
       21. The computer program product of  claim 20 , the operations further comprising appending user-entered text to a selected response in response to user input.

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