Information processing apparatus, and information processing method

Abstract

An information processing apparatus includes a first obtaining unit configured to obtain information on an item selected by a user from items each specifying a problem tending to occur in execution of a print job; a second obtaining unit configured to obtain setting information of a print job selected by the user from print jobs which were executed by an image forming apparatus and which were extracted as candidates for a job in which the problem specified by the selected item occurred; and a display control unit configured to display a screen which contains a solution for the problem based on the information obtained by the first obtaining unit and contains the setting information of the print job obtained by the second obtaining unit.

What is claimed is: 
     
         1 . An information processing apparatus comprising:
 a first obtaining unit configured to obtain information on an item selected by a user from items each specifying a problem tending to occur in execution of a print job;   a second obtaining unit configured to obtain setting information of a print job selected by the user from print jobs which were executed by an image forming apparatus and which were extracted as candidates for a job in which the problem specified by the selected item occurred; and   a display control unit configured to display a screen which contains a solution for the problem based on the information obtained by the first obtaining unit and contains the setting information of the print job obtained by the second obtaining unit.   
     
     
         2 . The information processing apparatus according to  claim 1 , further comprising
 an extraction unit configured to extract the print job as the candidate in which the problem specified by the selected item occurred from the print jobs executed by the image forming apparatus, wherein   the second obtaining unit obtains the setting information of the print job selected by the user from the extracted print jobs.   
     
     
         3 . The information processing apparatus according to  claim 1 , wherein
 the setting information obtained by the second obtaining unit contains information on PDL data for the print job or setting information of a driver used to create the print job.   
     
     
         4 . The information processing apparatus according to  claim 1 , further comprising
 a third obtaining unit configured to obtain setting information of the image forming apparatus, wherein   a display control unit configures to display the screen further containing the setting information of the image forming apparatus.   
     
     
         5 . The information processing apparatus according to  claim 4 , wherein
 the display control unit displays either the screen containing the setting information of the image forming apparatus or the screen not containing the setting information of the image forming apparatus depending on the selected item.   
     
     
         6 . The information processing apparatus according to  claim 1 , wherein
 the display control unit displays a list of the items each specifying a problem occurred in execution of a print job, and   the selected item is an item selected by the user from the items included in the list.   
     
     
         7 . The information processing apparatus according to  claim 2 , wherein
 the extraction unit extracts the print job as the candidate by extracting each print job matching an extraction condition associated with the selected item.   
     
     
         8 . The information processing apparatus according to  claim 1 , further comprising
 a first management unit configured to manage a log of a print job executed by the image forming apparatus, wherein   the second obtaining unit obtains the setting information from the log of the print job selected by the user.   
     
     
         9 . The information processing apparatus according to  claim 1 , further comprising
 a second management unit configured to manage the information associated with each item specifying a problem, wherein   the first obtaining unit obtains the information associated with the selected item, as the information on the selected item.   
     
     
         10 . The information processing apparatus according to  claim 9 , wherein
 the second management unit further manages an extraction condition associated with the solution associated with the item specifying a problem, and   the first obtaining unit obtains, as the information on the selected item, the solution whose extraction condition matches a log of a print job selected by the user from the solution associated with the selected item.   
     
     
         11 . The information processing apparatus according to  claim 1 , wherein
 the screen contains a region for displaying a detail of the solution selected by the user from solutions displayed on the screen, and   the display control unit displays the obtained setting information of the print job in the region.   
     
     
         12 . The information processing apparatus according to  claim 2 , wherein
 the display control unit displays a list of the extracted print jobs, and   in a case where the user indicates that no print job is to be selected from the list, the display control unit displays the screen so as to display all solutions associated with the selected item.   
     
     
         13 . The information processing apparatus according to  claim 4 , wherein
 in a case where a portion having a difference between the setting information of the image forming apparatus and the log of the print job selected by the user is found as a result of comparing them, the display control unit displays the screen containing an example of correction of settings in the portion.   
     
     
         14 . The information processing apparatus according to  claim 1 , wherein
 the information processing apparatus is included in the image forming apparatus, and   the display control unit performs control to display the screen on a display unit of the image forming apparatus.   
     
     
         15 . An information processing method for processing information related to one or more jobs executed by an image forming apparatus, the method comprising:
 obtaining information on an item selected by a user from items each specifying a problem tending to occur in execution of a print job;   obtaining setting information of a print job selected by the user from print jobs which were executed by the image forming apparatus and which were extracted as candidates for a job in which the problem specified by the selected item occurred; and   displaying a screen which contains a solution for the problem based on the information obtained by the first obtaining unit and contains the setting information of the print job obtained by the second obtaining unit.