Management of system health by customer-defined service level agreements and service level objectives

Abstract

A method for managing system of a production environment includes obtaining, from a client device, a request for remediation of a user-defined parameter of the production environment, determining a set of potential remediation actions for the user-defined parameter, applying each of the set of potential remediation actions to a simulated production environment to obtain a set of remediation results, updating a system health display using the set of remediation results to obtain an updated system health display, wherein the updated system health display comprises a display of the user-defined parameter and an impact of a remediation action of the set of remediation actions on the user-defined parameter, and implementing the remediation action of the set of remediation actions to service the request for remediation.

What is claimed is: 
     
         1 . A method for managing system health of a production environment, the method comprising:
 obtaining a request for remediation of a user-defined parameter of the production environment;   determining a set of potential remediation actions for the user-defined parameter;   applying each of the set of potential remediation actions to a simulated production environment to obtain a set of remediation results;   updating a system health display using the set of remediation results to obtain an updated system health display, wherein the updated system health display comprises a display of the user-defined parameter and an impact of a remediation action of the set of remediation actions on the user-defined parameter; and   implementing the remediation action of the set of remediation actions to service the request for remediation.   
     
     
         2 . The method of  claim 1 , further comprising:
 prior to obtaining the request for remediation:
 obtaining, from a client device utilizing the production environment, a second request for the system health display associated with the production host environment; 
 performing a system health analysis on the production environment to obtain a system health dashboard of the production environment; and 
 generating the system health display based on the system health dashboard. 
   
     
     
         3 . The method of  claim 2 , wherein a user of the client device defines a service level agreement (SLA) and service level objective (SLO) of the user-defined parameter. 
     
     
         4 . The method of  claim 1 , wherein the updated system health display further comprises a display of an impact of the remediation action on a set of user-defined parameters, wherein the set of user-defined parameters comprise the user-defined parameter. 
     
     
         5 . The method of  claim 4 , wherein the updated system health display further comprises an impact of a second remediation action on the set of user-defined parameters. 
     
     
         6 . The method of  claim 1 , wherein the user-defined parameter comprises at least one of: a performance parameter, a latency parameter, and an energy conservation parameter. 
     
     
         7 . The method of  claim 1 , wherein the set of remediation actions comprises at least one of: reconfiguring the production environment according to a recommendation, increasing a number of hosts in the production environment, and resetting underperforming services. 
     
     
         8 . A non-transitory computer readable medium comprising computer readable program code, which when executed by a computer processor enables the computer processor to perform a method for managing system health of a production environment, the method comprising:
 obtaining, from a client device, a request for remediation of a user-defined parameter of the production environment;   determining a set of potential remediation actions for the user-defined parameter;   applying each of the set of potential remediation actions to a simulated production environment to obtain a set of remediation results;   updating a system health display using the set of remediation results to obtain an updated system health display, wherein the updated system health display comprises a display of the user-defined parameter and an impact of a remediation action of the set of remediation actions on the user-defined parameter; and   implementing the remediation action of the set of remediation actions to service the request for remediation.   
     
     
         9 . The non-transitory computer readable medium of  claim 8 , further comprising:
 prior to obtaining the request for remediation:
 obtaining, from a client device utilizing the production environment, a second request for the system health display associated with the production host environment; 
 performing a system health analysis on the production environment to obtain a system health dashboard of the production environment; and 
 generating the system health display based on the system health dashboard. 
   
     
     
         10 . The non-transitory computer readable medium of  claim 9 , wherein a user of the client device defines a service level agreement (SLA) and service level objective (SLO) of the user-defined parameter. 
     
     
         11 . The non-transitory computer readable medium of  claim 8 , wherein the updated system health display further comprises a display of an impact of the remediation action on a set of user-defined parameters, wherein the set of user-defined parameters comprise the user-defined parameter. 
     
     
         12 . The non-transitory computer readable medium of  claim 11 , wherein the updated system health display further comprises an impact of a second remediation action on the set of user-defined parameters. 
     
     
         13 . The non-transitory computer readable medium of  claim 8 , wherein the user-defined parameter comprises at least one of: a performance parameter, a latency parameter, and an energy conservation parameter. 
     
     
         14 . The non-transitory computer readable medium of  claim 8 , wherein the set of remediation actions comprises at least one of: reconfiguring the production environment according to a recommendation, increasing a number of hosts in the production environment, and resetting underperforming services. 
     
     
         15 . A system, comprising:
 a processor; and   memory including instructions, which when executed by the processor, perform a method comprising:   obtaining, from a client device, a request for remediation of a user-defined parameter of the production environment;   determining a set of potential remediation actions for the user-defined parameter;   applying each of the set of potential remediation actions to a simulated production environment to obtain a set of remediation results;   updating a system health display using the set of remediation results to obtain an updated system health display, wherein the updated system health display comprises a display of the user-defined parameter and an impact of a remediation action of the set of remediation actions on the user-defined parameter; and   implementing the remediation action of the set of remediation actions to service the request for remediation.   
     
     
         16 . The system of  claim 15 , further comprising:
 prior to obtaining the request for remediation:
 obtaining, from a client device utilizing the production environment, a second request for the system health display associated with the production host environment; 
 performing a system health analysis on the production environment to obtain a system health dashboard of the production environment; and 
 generating the system health display based on the system health dashboard. 
   
     
     
         17 . The system of  claim 16 , wherein a user of the client device defines a service level agreement (SLA) and service level objective (SLO) of the user-defined parameter. 
     
     
         18 . The system of  claim 15 , wherein the updated system health display further comprises a display of an impact of the remediation action on a set of user-defined parameters, wherein the set of user-defined parameters comprise the user-defined parameter. 
     
     
         19 . The system of  claim 18 , wherein the updated system health display further comprises an impact of a second remediation action on the set of user-defined parameters. 
     
     
         20 . The system of  claim 15 , wherein the set of remediation actions comprises at least one of: reconfiguring the production environment according to a recommendation, increasing a number of hosts in the production environment, and resetting underperforming services.