Kiosk system and operation method thereof utilizing generative artificial intelligence

Abstract

A kiosk system and an operation method thereof utilizing generative artificial intelligence are provided, the kiosk system and the operation method thereof utilizing the generative artificial intelligence that enables a user to use a kiosk easily and conveniently through his or her conversation with the artificial intelligence even though the kiosk user does not know how to use the kiosk, the kiosk system being installed in a public place for touch screen-type information transmission, and the kiosk system including a kiosk configured to enable communication with the user in natural language by utilizing a generative artificial intelligence technology, and perform information transmission functions including screen switching, menu selection, and payment through conversation with the user, and a cloud server configured to communicate with the kiosk, and store kiosk information including customer information, menu information, and payment information in a database.

What is claimed is: 
     
         1 . A kiosk system utilizing generative artificial intelligence, the kiosk system being installed in a public place for touch screen-type information transmission, and the kiosk system comprising:
 a kiosk configured to enable communication with a user in natural language by utilizing a generative artificial intelligence technology, and perform information transmission functions comprising screen switching, menu selection, and payment through conversation with the user; and   a cloud server configured to communicate with the kiosk, and store kiosk information comprising customer information, menu information, and payment information in a database.   
     
     
         2 . The kiosk system according to  claim 1 , wherein the kiosk comprises:
 a voice input unit configured to operate depending on whether the user selects an artificial intelligence function or not, receive input of a user's voice, convert an input voice into text, and transmit the text to the cloud server;   a cloud server response reception unit configured to receive, from the cloud server, response data obtained by determining what action the generative artificial intelligence should perform on the voice; and   a kiosk artificial intelligence control unit configured to control an operation of the kiosk based on the response data.   
     
     
         3 . The kiosk system according to  claim 2 , wherein the cloud server comprises:
 an artificial intelligence response generation unit configured to convert, by a generative artificial intelligence model having learned how to use the kiosk in advance, the text received from the voice input unit into a vector to identify a context, generate the response data for a user's question or kiosk control, and then transmit the response data to the cloud server response reception unit.   
     
     
         4 . The kiosk system according to  claim 3 , wherein the artificial intelligence response generation unit transmits the response data for requesting an additional question to the cloud server response reception unit in a case of identifying the context as one not suitable for the kiosk control. 
     
     
         5 . The kiosk system according to  claim 2 , wherein the kiosk further comprises:
 a tip request unit for requesting a tip for a service that provides a result according to the response data.   
     
     
         6 . The kiosk system according to  claim 1 , wherein the kiosk displays an animation of each operation step of the generative artificial intelligence on a screen in order to visually allow the user to know what step the generative artificial intelligence is at. 
     
     
         7 . A method of operating a kiosk utilizing generative artificial intelligence, the method being performed by at least one processor, and the method comprising:
 step a) of entering, by a kiosk, a voice command standby state after providing voice guidance for a generative artificial intelligence function when receiving an operation command of the generative artificial intelligence function;   step b) of receiving, by the kiosk, input of a user's voice, converting an input voice into text, and then transmitting command data to a cloud server;   step c) of switching, by the kiosk, to a standby state until receiving response data from the cloud server;   step d) of converting, by the cloud server, the text received from the kiosk into a vector, inputting the vector into a generative artificial intelligence model having learned how to use the kiosk in advance, and identifying a context of what action the generative artificial intelligence model should perform;   step e) of generating, by the cloud server, the response data for a user's question or kiosk control based on a result of a context identification, and then transmitting the response data to the kiosk; and   step f) of providing, by the kiosk, the voice guidance to the user and controlling an operation of the kiosk based on the response data received from the cloud server.   
     
     
         8 . The method according to  claim 7 , wherein step e) is performed by branching into:
 step e-1) of generating, by the generative artificial intelligence model, a usage method as text in a case where the context is about a usage question; or   step e-2) of loading the response data corresponding to a scenario stored in a database in a case where the context is about a kiosk control command.   
     
     
         9 . The method according to  claim 8 , wherein step e-2) transmits the response data for requesting an additional question to the kiosk in a case where the result of the context identification is the kiosk control command not corresponding to the database. 
     
     
         10 . The method according to  claim 7 , further comprising:
 requesting, by the generative artificial intelligence model, a tip for providing a conversational guidance service, after step f).   
     
     
         11 . The method according to  claim 7 , wherein each of the steps further comprises:
 displaying a status animation corresponding to each step on the kiosk in order to visually show what step a current operation of the kiosk is at.