Information processing method and device

Abstract

An information processing method includes obtaining a user dialog message in a dialog interaction interface; determining a user's first intention of the user dialog message; in response to a determination that the user's first intention and a user's second intention do not satisfy a correlation condition, outputting an intention decision prompt, the intention decision prompt being used to prompt the user to confirm on which intention to process; and according to a response result from the user to the intention decision prompt, outputting a dialog feedback message based on the user's first intention or the user's second intention.

What is claimed is: 
     
         1 . An information processing method, comprising:
 obtaining a user dialog message in a dialog interaction interface;   determining a user's first intention of the user dialog message;   in response to a determination that the user's first intention and a user's second intention do not meet a correlation condition, outputting an intention decision prompt, the intention decision prompt being used to prompt the user to confirm on which intention to process; and   according to a response result from the user to the intention decision prompt, outputting a dialog feedback message based on the user's first intention or the user's second intention.   
     
     
         2 . The method of  claim 1 , wherein outputting the dialog feedback message comprises:
 obtaining a decision result input by the user in response to the intention decision prompt;   when the decision result indicates that the user wishes to continue processing the user's second intention, and based on a dialog context associated with the user's second intention, outputting a dialog feedback message related to the user's second intention to the dialog interaction interface.   
     
     
         3 . The method of  claim 1 , wherein outputting the dialog feedback message comprises:
 when the decision result indicates that the user does not wish to continue processing the user's second intention, outputting a dialog feedback message to the dialog interaction interface based on the user's first intention and the user dialog message.   
     
     
         4 . The method of  claim 1 , wherein outputting the dialog feedback message comprises:
 when no response operation is detected for the intention decision prompt after a set time period, outputting a dialog feedback message to the dialog interaction interface based on the user's first intention and the user dialog message.   
     
     
         5 . The method of  claim 4 , wherein outputting the dialog feedback message comprises:
 based on the user's first intention, outputting the dialog feedback message corresponding to the user dialog message to the dialog interaction interface;   the method further comprises:   after confirming that the dialog interaction task related to the user's first intention has been processed, outputting the intention processing prompt, the intention processing prompt being used to prompt the user on whether to process the user's second intention;   detecting a confirmation processing indication input to the intention processing prompt, and outputting a dialog feedback message related to the user's second intention to the dialog interaction interface based on the dialog context associated with the user's second intention, the confirmation processing indication indicating that the user wishes to continue processing the user's second intent.   
     
     
         6 . The method of  claim 2 , further comprising:
 after confirming that the dialog interaction task related to the user's second intention has been processed, outputting a dialog feedback message to the dialog interaction interface based on the user's first intention and the user dialog message.   
     
     
         7 . The method of  claim 2 , wherein the user's second intention is a user intention for which the dialog interaction task has not been completed, and the method further comprises:
 when the decision result indicates that the user does not wish to continue processing the user's second intention, marking the user's second intention as a user intention for which the dialog interaction task has been completed.   
     
     
         8 . The method of  claim 1 , wherein the user's second intention is a user intention for which the dialog interaction task has not been completed;
 that the user's first intention and the user's second intention do not meet the correlation conditions includes that the user's first intention and the user's second intention with the latest cache time do not meet the correlation condition;   the method further comprises:   in response to a determination that the user's first intention and the user's second intention do not meet the correlation condition, caching the user's first intention as a user intention for which the dialog interaction task has not been completed and recording the cache time of the user's first intention.   
     
     
         9 . An information processing device, comprising: a memory storing computer program instructions; and a processor coupled to the memory and configured to execute the computer program instructions and perform:
 obtaining a user dialog message in a dialog interaction interface;   determining a user's first intention of the user dialog message;   in response to a determination that the user's first intention and a user's second intention do not meet a correlation condition, outputting an intention decision prompt, the intention decision prompt being used to prompt the user to confirm on which intention to process; and   according to a response result from the user to the intention decision prompt, outputting a dialog feedback message based on the user's first intention or the user's second intention.   
     
     
         10 . The information processing device of  claim 9 , wherein outputting the dialog feedback message includes:
 obtaining a decision result input by the user in response to the intention decision prompt;   when the decision result indicates that the user wishes to continue processing the user's second intention, and based on a dialog context associated with the user's second intention, outputting a dialog feedback message related to the user's second intention to the dialog interaction interface.   
     
     
         11 . The information processing device of  claim 9 , wherein outputting the dialog feedback message includes:
 when the decision result indicates that the user does not wish to continue processing the user's second intention, outputting a dialog feedback message to the dialog interaction interface based on the user's first intention and the user dialog message.   
     
     
         12 . The information processing device of  claim 9 , wherein outputting the dialog feedback message includes:
 when no response operation is detected for the intention decision prompt after a set time period, outputting a dialog feedback message to the dialog interaction interface based on the user's first intention and the user dialog message.   
     
     
         13 . The information processing device of  claim 12 , wherein outputting the dialog feedback message includes:
 based on the user's first intention, outputting the dialog feedback message corresponding to the user dialog message to the dialog interaction interface;   the method further comprises:   after confirming that the dialog interaction task related to the user's first intention has been processed, outputting the intention processing prompt, the intention processing prompt being used to prompt the user on whether to process the user's second intention;   detecting a confirmation processing indication input to the intention processing prompt, and outputting a dialog feedback message related to the user's second intention to the dialog interaction interface based on the dialog context associated with the user's second intention, the confirmation processing indication indicating that the user wishes to continue processing the user's second intent.   
     
     
         14 . The information processing device of  claim 10 , wherein the processor is further configured to execute the computer program instructions and perform:
 after confirming that the dialog interaction task related to the user's second intention has been processed, outputting a dialog feedback message to the dialog interaction interface based on the user's first intention and the user dialog message.   
     
     
         15 . The information processing device of  claim 9 , wherein the user's second intention is a user intention for which the dialog interaction task has not been completed, and wherein the processor is further configured to execute the computer program instructions and perform:
 when the decision result indicates that the user does not wish to continue processing the user's second intention, marking the user's second intention as a user intention for which the dialog interaction task has been completed.   
     
     
         16 . The information processing device of  claim 9 , wherein the user's second intention is a user intention for which the dialog interaction task has not been completed;
 that the user's first intention and the user's second intention do not meet the correlation conditions includes that the user's first intention and the user's second intention with the latest cache time do not meet the correlation condition; and   wherein the processor is further configured to execute the computer program instructions and perform:   in response to a determination that the user's first intention and the user's second intention do not meet the correlation condition, caching the user's first intention as a user intention for which the dialog interaction task has not been completed and recording the cache time of the user's first intention.   
     
     
         17 . A non-transitory computer-readable storage medium storing computer program instructions executable by at least one processor to perform:
 obtaining a user dialog message in a dialog interaction interface;   determining a user's first intention of the user dialog message;   in response to a determination that the user's first intention and a user's second intention do not meet a correlation condition, outputting an intention decision prompt, the intention decision prompt being used to prompt the user to confirm on which intention to process; and   according to a response result from the user to the intention decision prompt, outputting a dialog feedback message based on the user's first intention or the user's second intention.   
     
     
         18 . The non-transitory computer-readable storage medium of  claim 17 , wherein outputting the dialog feedback message includes:
 obtaining a decision result input by the user in response to the intention decision prompt;   when the decision result indicates that the user wishes to continue processing the user's second intention, and based on a dialog context associated with the user's second intention, outputting a dialog feedback message related to the user's second intention to the dialog interaction interface.   
     
     
         19 . The non-transitory computer-readable storage medium of  claim 17 , wherein outputting the dialog feedback message includes:
 when the decision result indicates that the user does not wish to continue processing the user's second intention, outputting a dialog feedback message to the dialog interaction interface based on the user's first intention and the user dialog message.   
     
     
         20 . The non-transitory computer-readable storage medium of  claim 17 , wherein outputting the dialog feedback message includes:
 when no response operation is detected for the intention decision prompt after a set time period, outputting a dialog feedback message to the dialog interaction interface based on the user's first intention and the user dialog message.