Dynamic communications routing to disparate endpoints

Abstract

The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.

What is claimed is: 
     
         1 . A computer-implemented method comprising:
 receiving one or more responses associated with a question, wherein the responses received from one or more client devices;   publishing the question and at least one of the answers to a device of a user, wherein the question and the at least one answer are selected for the user based on one or more characteristics of the user, the at least one answer associated with at least one of the client devices;   receiving a follow up request from the user device, wherein the follow up request solicits further information about the at least one answer; and   facilitating a communication session between the user device and the at least one client device based on the follow up request.