Communication support server, communication support system, communication support method, and communication support program

Abstract

A communication support server analyzes a content of a message transmitted from at least one of a first terminal device used by a first user or a second terminal device used by a second user. The content is analyzed through machine learning trained using, as training data, a past exchange of messages. A degree of good feeling of the second user for the first user is calculated, and whether assistance to encourage the first user or the second user to input another message is necessary is determined based on the degree of good feeling in addition to a finding of the analysis of the content of the message. An assist message to be transmitted only to the first terminal device or the second terminal device is generated in accordance with the content of the message, in response to determining that the assistance is necessary.

What is claimed is: 
     
         1 . A communication support server comprising:
 a processor; and   a memory including a program that, when executed by the processor, causes the processor to:
 analyze a content of a message transmitted from at least one of a first terminal device used by a first user or a second terminal device used by a second user, the content being analyzed through machine learning trained using, as training data, a past exchange of messages, the past exchange of messages including an offer from one of the first terminal device and the second terminal device and a response thereto from an other of the first terminal device and the second terminal device; 
 calculate a degree of good feeling of the second user for the first user; 
 determine whether assistance to encourage the first user or the second user to input another message is necessary based on the degree of good feeling in addition to a finding of analysis of the content of the message analyzed by the processor; 
 generate an assist message to be transmitted only to the first terminal device or the second terminal device in accordance with the content of the message analyzed, in response to the processor determining that the assistance is necessary, the assist message being to encourage the first user or the second user to input the another message; and 
 transmit the assist message to the first terminal device or the second terminal device. 
   
     
     
         2 . The communication support server of  claim 1 , wherein
 the processor determines whether the assist message is to be generated for the first user or the second user in accordance with the content of the message analyzed by the processor.   
     
     
         3 . The communication support server of  claim 2 , wherein
 the processor determines, in accordance with the content of the message analyzed by the processor, a user that can lead communication out of the first user and the second user, the assist message being generated for the user.   
     
     
         4 . The communication support server of  claim 1 , wherein
 the processor calculates the degree of good feeling of the second user for the first user based on a first message transmitted from the first terminal device and a second message transmitted from the second terminal device.   
     
     
         5 . The communication support server of  claim 4 , wherein
 the processor is configured to transmit, to the first terminal device, the degree of good feeling of the second user for the first user.   
     
     
         6 . The communication support server of  claim 1 , further comprising:
 a second memory configured to store a first message transmitted from the first terminal device and a second message transmitted from the second terminal device,   wherein the processor analyzes the content of the message based on a plurality of messages stored in the second memory.   
     
     
         7 . A communication support system, comprising:
 a first terminal device used by a first user;   a second terminal device used by a second user; and   a communication support server connectable to the first terminal device and the second terminal device via a network,   wherein the communication support server is configured to:
 analyze a content of a message transmitted from at least one of the first terminal device or the second terminal device, the content being analyzed through machine learning trained using, as training data, a past exchange of messages, the past exchange of messages including an offer from one of the first terminal device and the second terminal device and a response thereto from an other of the first terminal device and the second terminal device; 
 calculate a degree of good feeling of the second user for the first user; 
 determine whether assistance to encourage the first user or the second user to input another message is necessary based on the degree of good feeling in addition to a finding of analysis of the content of the message analyzed by the communication support server; 
 generate an assist message to be transmitted only to the first terminal device or the second terminal device in accordance with the content of the message analyzed, in response to the communication support server determining that the assistance is necessary, the assist message being to encourage the first user or the second user to input the another message; and 
 transmit the assist message to the first terminal device or the second terminal device. 
   
     
     
         8 . A communication support method, comprising:
 analyzing, by a processor, a content of a message transmitted from at least one of a first terminal device used by a first user or a second terminal device used by a second user, the content being analyzed through machine learning trained using, as training data, a past exchange of messages, the past exchange of messages including an offer from one of the first terminal device and the second terminal device and a response thereto from an other of the first terminal device and the second terminal device;   calculating, by the processor, a degree of good feeling of the second user for the first user;   determining, by the processor, whether assistance to encourage the first user or the second user to input another message is necessary based on the degree of good feeling in addition to a finding of analysis of the content of the message analyzed by the processor;   generating, in response to the processor determining that the assistance is necessary, an assist message to be transmitted only to the first terminal device or the second terminal device in accordance with the content of the message analyzed, the assist message being to encourage the first user or the second user to input the another message; and   transmitting the assist message to the first terminal device or the second terminal device.