Platform for managing tasks related to service requests for vehicle

Abstract

An electronic device and method for managing tasks related to service requests for a vehicle is provided. The electronic device receives a service request associated with a vehicle and determines a location where a primary task of the service request is executable, based on the service request. The electronic device identifies a pool of workers for fulfilment of the service request, based on the location and assigns a first worker to move the vehicle to the location and a second worker to execute the primary task at the location. The electronic device collects operational information associated with the vehicle based on execution and generates a trigger event that indicates completion of the primary task, based on the operational information. The display device is controlled to display a service request status based on the operational information and the trigger event.

What is claimed is: 
     
         1 . An electronic device, comprising:
 circuitry that:
 receives a service request associated with a vehicle; 
 determines, based on the service request, a location where a primary task of the service request is executable,
 wherein the primary task is associated with an operational requirement of the vehicle; 
 
 identifies a pool of workers that is available for a fulfilment of the service request, based on the determined location; 
 assigns a first worker from the pool of workers to move the vehicle from an initial location to the determined location; 
 assigns a second worker from the pool of workers to execute the primary task while the vehicle is at the determined location; 
 collects operational information associated with the vehicle, based on the execution of the primary task; 
 generates, based on the operational information, a trigger event that indicates a completion of the primary task; and 
 controls a display device to display a status of the service request, wherein the status is displayed based on the collected operational information and the trigger event. 
   
     
     
         2 . The electronic device according to  claim 1 , wherein the primary task of the service request includes one or more of:
 an operation to connect an Electric Vehicle (EV) charger to a charging unit of the vehicle,   an operation to disconnect the EV charger from the charging unit of the vehicle,   an operation to report a state of charge of a battery unit of the vehicle,   an operation to swap or replace a discharged battery unit of the vehicle with a fully charged battery unit,   an operation to replace or repair a component other than the battery unit of the vehicle,   an operation to refuel the vehicle, and   an operation to procure or purchase a material or a product for the vehicle.   
     
     
         3 . The electronic device according to  claim 1 , wherein the vehicle is one of a fossil fuel-powered vehicle, an electric vehicle, or a hybrid vehicle. 
     
     
         4 . The electronic device according to  claim 1 , wherein the circuitry further:
 detects one or more of a State of Charge (SOC) of a battery unit of the vehicle or a defect in at least one component of the vehicle; and   controls a user device based on the detection, to display an option to transmit the service request to the electronic device.   
     
     
         5 . The electronic device according to  claim 1 , wherein the circuitry further updates the pool of workers dynamically within a duration of the fulfilment of the service request, based on availability of workers in locations that are within a defined distance from the initial location of the vehicle or the determined location for the primary task. 
     
     
         6 . The electronic device according to  claim 1 , wherein the circuitry further assigns a third worker from the pool of workers to return the vehicle to the initial location, based on the trigger event. 
     
     
         7 . The electronic device according to  claim 1 , wherein the circuitry further:
 transmits a task alert to a device associated with each of the first worker and the second worker, based on the assignment; and   receives, from the device, a user input indicative of a confirmation or acknowledgement of a task specified in the task alert.   
     
     
         8 . The electronic device according to  claim 1 , wherein the circuitry further collects information associated with activities of the first worker and the second worker, wherein the status is a stepwise status of the service request that is displayed further based on the collected information associated with the activities. 
     
     
         9 . The electronic device according to  claim 1 , wherein the operational information includes at least one of a current State of Charge (SOC) of a battery unit of the vehicle, a maximum travel distance that is achievable at the current SOC, or an operational status of a component of the vehicle. 
     
     
         10 . A method, comprising:
 in an electronic device:
 receiving a service request associated with a vehicle; 
 determining, based on the service request, a location where a primary task of the service request is executable,
 wherein the primary task is associated with an operational requirement of the vehicle; 
 
 identifying a pool of workers that is available for a fulfilment of the service request, based on the determined location; 
 assigning a first worker from the pool of workers to move the vehicle from an initial location to the determined location; 
 assigning a second worker from the pool of workers to execute the primary task while the vehicle is at the determined location; 
 collecting operational information associated with the vehicle, based on the execution of the primary task; 
 generating, based on the operational information, a trigger event that indicates a completion of the primary task; and 
 controlling a display device to display a status of the service request, wherein the status is displayed based on the collected operational information and the trigger event. 
   
     
     
         11 . The method according to  claim 10 , wherein the primary task of the service request includes one or more of:
 an operation to connect an Electric Vehicle (EV) charger to a charging unit of the vehicle,   an operation to disconnect the EV charger from the charging unit of the vehicle,   an operation to report a state of charge of a battery unit of the vehicle,   an operation to swap or replace a discharged battery unit of the vehicle with a fully charged battery unit,   an operation to replace or repair a component other than the battery unit of the vehicle,   an operation to refuel the vehicle, and   an operation to procure or purchase a material or a product for the vehicle.   
     
     
         12 . The method according to  claim 10 , wherein the vehicle is one of a fossil fuel-powered vehicle, an electric vehicle, or a hybrid vehicle. 
     
     
         13 . The method according to  claim 10 , further comprising:
 detecting one or more of a State of Charge (SOC) of a battery unit of the vehicle or a defect in at least one component of the vehicle; and   controlling a user device based on the detection, to display an option to transmit the service request to the electronic device.   
     
     
         14 . The method according to  claim 10 , further comprising updating the pool of workers dynamically within a duration of the fulfilment of the service request, based on availability of workers in locations that are within a defined distance from the initial location of the vehicle or the determined location for the primary task. 
     
     
         15 . The method according to  claim 10 , further comprising assigning a third worker from the pool of workers to return the vehicle to the initial location, based on the trigger event. 
     
     
         16 . The method according to  claim 10 , further comprising:
 transmitting a task alert to a device associated with each of the first worker and the second worker, based on the assignment; and   receiving from the device, a user input indicative of a confirmation or acknowledgement of a task specified in the task alert.   
     
     
         17 . The method according to  claim 10 , further comprising collecting information associated with activities of the first worker and the second worker, wherein the status is a stepwise status of the service request that is displayed further based on the collected information associated with the activities. 
     
     
         18 . The method according to  claim 10 , wherein the operational information includes at least one of a current State of Charge (SOC) of a battery unit of the vehicle, a maximum travel distance that is achievable at the current SOC, or an operational status of a component of the vehicle. 
     
     
         19 . A non-transitory computer-readable storage medium configured to store instructions that, in response to being executed, causes an electronic device to perform operations, the operations comprising:
 receiving a service request associated with a vehicle;   determining, based on the service request, a location where a primary task of the service request is executable,
 wherein the primary task is associated with an operational requirement of the vehicle; 
   identifying a pool of workers that is available for a fulfilment of the service request, based on the determined location;   assigning a first worker from the pool of workers to move the vehicle from an initial location to the determined location;   assigning a second worker from the pool of workers to execute the primary task while the vehicle is at the determined location;   collecting operational information associated with the vehicle, based on the execution of the primary task;   generating, based on the operational information, a trigger event that indicates a completion of the primary task; and   controlling a display device to display a status of the service request, wherein the status is displayed based on the collected operational information and the trigger event.   
     
     
         20 . The non-transitory computer-readable storage medium according to  claim 19 , wherein the primary task of the service request includes one or more of:
 an operation to connect an Electric Vehicle (EV) charger to a charging unit of the vehicle,   an operation to disconnect the EV charger from the charging unit of the vehicle,   an operation to report a state of charge of a battery unit of the vehicle,   an operation to swap or replace a discharged battery unit of the vehicle with a fully charged battery unit,   an operation to replace or repair a component other than the battery unit of the vehicle,   an operation to refuel the vehicle, and   an operation to procure or purchase a material or a product for the vehicle.