Methods and systems for providing images for facilitating communication

Abstract

Aspects of the disclosure include computer-implemented methods and systems for providing generative adversarial network (GAN) digital image data. GAN digital image data corresponding to a suggested transaction for an identified customer can be determined.

1 .- 21 . (canceled) 
     
     
         22 . A system for interacting with a customer, comprising:
 a non-transitory memory storing instructions; and   a processor that, when executing the instructions, cause the processor to:
 determine generative artificial intelligence (AI) user preferences related to generative AI digital image data preferred by an identified customer; 
 receive a live voice communication of a service representative interacting with the identified customer; 
 translate the live voice communication into text; 
 generate an image, using the generative AI, based on a combination of the text and the user preferences; and 
 transmit the image to the identified customer for display. 
   
     
     
         23 . The system of  claim 22 , wherein the generative AI is adversarial. 
     
     
         24 . The system of  claim 22 , wherein the instructions further cause the processor to:
 generate one or more secondary images, using the generative AI, based on a combination of the text and the user preferences; and   transmit the image and the one or more secondary images to the identified customer for display as a video.   
     
     
         25 . The system of  claim 22 , wherein the instructions further cause the processor to:
 play audio data while the image is displayed.   
     
     
         26 . The system of  claim 22 , wherein the instructions further cause the processor to:
 display at least a portion of the text while the image is displayed.   
     
     
         27 . The system of  claim 22 , wherein the instructions further cause the processor to:
 receive feedback information comprising body language information for the identified customer;   determine if the body language information signifies an inability to understand the live voice, a misunderstanding of the live voice, or displeasure with a user experience, or any combination thereof;   analyze the body language information in order to identify help information; and   store the help information for the identified customer.   
     
     
         28 . The system of  claim 22 , wherein the instructions further cause the processor to:
 receive feedback information comprising language spoken by the identified customer;   determine if the language spoken by the user comprises pre-defined words signifying: an inability to understand the live voice, a misunderstanding of the live voice; or displeasure with a user experience, or any combination thereof;   analyze the language spoken by the identified customer in order to identify help information; and   store the help information for the identified customer.   
     
     
         29 . The system of  claim 22 , wherein the instructions further cause the processor to:
 receive feedback information from the identified customer, the feedback information indicating difficulty the identified customer has with understanding a transaction option;   analyze the feedback information in order to identify help information; and   store the help information for the identified customer.   
     
     
         30 . The system of  claim 29 , wherein the feedback information comprises survey information. 
     
     
         31 . The system of  claim 22 , wherein the user preferences comprise accessibility information associated with the identified customer. 
     
     
         32 . The system of  claim 22 , wherein the user preferences comprise one or more transactions available to the identified customer. 
     
     
         33 . The system of  claim 30 , wherein the image is associated with the one or more transactions, and wherein the instructions further cause the processor to:
 determine a probability for each of the one or more transactions; and   display the one or more transactions in an order based on the probability.   
     
     
         34 . The system of  claim 30 , wherein the user preferences comprise historical transaction data. 
     
     
         35 . The system of  claim 22 , wherein the instructions further cause the processor to:
 receive identity information from a customer; and   determine the customer is an identified customer based on the identity information.   
     
     
         36 . A computer-implemented method for providing images to a customer interacting with a service representative, comprising:
 determining generative artificial intelligence (AI) user preferences related to generative AI digital image data preferred by an identified customer;   receiving a live voice communication of a service representative interacting with the identified customer;   translating the live voice communication into text;   generating an image, using the generative AI, based on a combination of the text and the user preferences; and   transmitting the image to the identified customer for display.   
     
     
         37 . The computer-implemented method of  claim 34 , wherein the generative AI is adversarial. 
     
     
         38 . The computer-implemented method of  claim 34 , further comprising:
 generating one or more secondary images, using the generative AI, based on a combination of the text and the user preferences; and   transmitting the image and the one or more secondary images to the identified customer for display as a video.   
     
     
         39 . A device for communicating with a customer, comprising:
 a memory storing instructions; and   a processor that, when executing the instructions, is configured to:
 determine generative artificial intelligence (AI) user preferences related to generative AI digital image data preferred by an identified customer; 
 receive a live voice communication of a service representative interacting with the identified customer; 
 translate the live voice communication into text; 
 generate an image, using the generative AI, based on a combination of the text and the user preferences; and 
 transmit the image to the identified customer for display. 
   
     
     
         40 . The device of  claim 39 , wherein the generative AI is adversarial. 
     
     
         41 . The device of  claim 39 , wherein the processor is further configured to:
 generate one or more secondary images, using the generative AI, based on a combination of the text and the user preferences; and   transmit the image and the one or more secondary images to the identified customer for display as a video.