Computer-readable recording medium storing information processing program, information processing method, and information processing apparatus

Abstract

A non-transitory computer-readable recording medium storing an information processing program for causing a computer to execute a procedure, the procedure includes acquiring a start time and an end time of an event processed by a process forming software in which a fault has occurred from a storage, detecting any event in which a processing time is unusual, the any event being processed by any process forming the software, and identifying, when the any event is detected, a type of data related to the any process corresponding to cause of an unusual processing time of the detected any event, based on a state of the any process.

What is claimed is: 
     
         1 . A non-transitory computer-readable recording medium storing an information processing program for causing a computer to execute a procedure, the procedure comprising:
 acquiring a start time and an end time of an event processed by a process forming software in which a fault has occurred from a storage;   detecting any event in which a processing time is unusual, the any event being processed by any process forming the software; and   identifying, when the any event is detected, a type of data related to the any process corresponding to a cause of an unusual processing time of the detected any event, based on a state of the any process.   
     
     
         2 . The non-transitory computer-readable recording medium according to  claim 1 , the procedure further comprising:
 collecting the data of the identified type from a collection source from which data related to the process forming the software is able to be collected, and outputting the data.   
     
     
         3 . The non-transitory computer-readable recording medium according to  claim 1 , wherein the procedure
 detects a first event processed by a first process forming the software, when a time elapsed from the start time stored in the storage is equal to or greater than a first threshold and the end time is not stored in the storage, and   identifies, when the first event is detected, a dump file of the first process as the type of data, when information that indicates a state of the first process is not able to be acquired.   
     
     
         4 . The non-transitory computer-readable recording medium according to  claim 1 , wherein the procedure
 detects a second event processed by a second process forming the software, when a time elapsed from the start time stored in the storage is equal to or greater than a first threshold, and the end time is not stored in the storage, and   identifies, when the second event is detected, a dump file of the second process as the type of data, when information that indicates a state of the second process indicates a stop.   
     
     
         5 . The non-transitory computer-readable recording medium according to  claim 1 , wherein the procedure
 detects a third event processed by a third process forming the software, when a time elapsed from the start time stored in the storage is equal to or greater than a first threshold, and the end time is not stored in the storage, and   identifies, when the third event is detected, trace information of the third process as the type of data, when information that indicates a state of the third process does not indicate a stop.   
     
     
         6 . The non-transitory computer-readable recording medium according to  claim 1 , wherein the procedure
 detects a fourth event processed by a fourth process forming the software, when a processing time corresponding to a difference between the start time and the end time is equal to or greater than a second threshold, and   identifies, when the fourth event is detected, trace information of the fourth process as the type of data.   
     
     
         7 . The non-transitory computer-readable recording medium according to  claim 3 , the procedure further comprising:
 setting the first threshold based on a processing time corresponding to a difference between a past start time and a past end time of a past event in which the end time point is stored in the storage.   
     
     
         8 . The non-transitory computer-readable recording medium according to  claim 1 , the procedure further comprising:
 outputting the identified type of data in association with the any process that has processed the detected any event.   
     
     
         9 . The non-transitory computer-readable recording medium according to  claim 1 , wherein the procedure collects an operation log of the any process and outputs the operation log. 
     
     
         10 . The non-transitory computer-readable recording medium according to  claim 1 , wherein the procedure collects an operation log and a setting file of an operating system in which the software operates and outputs the operation log and the setting file. 
     
     
         11 . An information processing method for causing a computer to execute a procedure, the procedure comprising:
 acquiring a start time and an end time of an event processed by a process forming software in which a fault has occurred from a storage;   detecting any event in which a processing time is unusual, the any event being processed by any process forming the software; and   identifying, when the any event is detected, a type of data related to the any process corresponding to cause of an unusual processing time of the detected any event, based on a state of the any process.   
     
     
         12 . An information processing apparatus comprising:
 a memory; and   a processor coupled to the memory and configured to:   acquire a start time and an end time of an event processed by a process forming software in which a fault has occurred from the memory;   detect any event in which a processing time is unusual, the any event being processed by any process forming the software; and   identify, when the any event is detected, a type of data related to the any process corresponding to cause of an unusual processing time of the detected any event, based on a state of the any process.