Hospitality property management tool and system and method for use of same

Abstract

A hospitality property management tool and system and method for use of the same are disclosed. In one embodiment of the system, the system includes a set-top box located in a room at a hospitality establishment having multiple rooms. The set-top box stores various types of set-top box data and transmits the set-top box data to a remote server. The remote server receives and stores the set-top box data. The server may render a map view of the hospitality establishment based on obtained map data. The map view may include a graphical representation of the room and other rooms at thehospitality establishment. The server may annotate the graphical representation of the room with at least a portion of the set-top box data.

What is claimed is: 
     
         1 . A system for property management, the system comprising:
 room data including at least one of the following:
 physical quality assurance data, program quality assurance data, interactive data, and environmental data, the room data being associated with an entertainment center in a room at an establishment having a plurality of rooms; 
 
 the physical quality assurance data being, relative to the entertainment center, physical state data of a current condition of the hardware and the cable connections; 
 the program quality assurance data being, relative to the entertainment center, software state data of current operations of the system software and the application software; 
 the interactive data being, relative to the entertainment center, information about guest-display-based interactions with the entertainment center; 
 the environmental data being, relative to the entertainment center, information about guest-non-display-based interactions with the entertainment center; and 
 a server located remote to the room, the server including:
 a housing securing inputs, outputs, a processor, memory, and storage therein, 
 a busing architecture communicatively interconnecting the inputs, outputs, the processor, the memory, and the storage, and 
 the memory accessible to the processor, the memory including processor-executable instructions that, when executed, cause the processor to: 
 receive the room data, 
 render a map view of the establishment based on obtained map data, the map view including a graphical representation of the room and a plurality of other rooms at the establishment, and 
 annotate the graphical representation of the room with at least a portion of the room data. 
 
   
     
     
         2 . The system as recited in  claim 1 , wherein the establishment is selected from the group consisting of furnished multi-family residences, dormitories, lodging establishments, hotels, hospitals, and multi-unit environments. 
     
     
         3 . The system as recited in  claim 1 , wherein the processor-executable instructions of the server further comprise processor-executable instructions that, when executed, cause the processor to render a 3-D perspective view of the establishment. 
     
     
         4 . The system as recited in  claim 1 , wherein the processor-executable instructions of the server further comprise processor-executable instructions that, when executed, cause the processor to render a multi-floor view of the establishment. 
     
     
         5 . The system as recited in  claim 1 , wherein the processor-executable instructions of the server further comprise processor-executable instructions that, when executed, cause the processor to render a 2-D top plan view of at least a portion of the establishment. 
     
     
         6 . The system as recited in  claim 1 , wherein the processor-executable instructions of the server further comprise processor-executable instructions that, when executed, cause the processor to render a map view of a floor of the establishment. 
     
     
         7 . The system as recited in  claim 1 , wherein the room data further comprises identification data, the identification data including a location of the entertainment center. 
     
     
         8 . The system as recited in  claim 1 , wherein the room data further comprises self-diagnostic data, the self-diagnostic data being information relative to faults in the physical quality assurance data, the program quality assurance data, the interactive data, and the environmental data. 
     
     
         9 . The system as recited in  claim 1 , wherein the entertainment center further comprises a television. 
     
     
         10 . The system as recited in  claim 1 , wherein the entertainment center further comprises a display. 
     
     
         11 . The system as recited in  claim 10 , wherein the entertainment center further comprises a set-top box. 
     
     
         12 . The system as recited in  claim 1 , wherein the entertainment center further comprises an integrated set-top box and display. 
     
     
         13 . The system as recited in  claim 1 , wherein the physical quality assuance data is selected from the group consisting of online/offline status, power state, display control status, display connection status, HDMI interface status, control interface status, memory usage, unit up-time, and hardware installation progress. 
     
     
         14 . The system as recited in  claim 1 , wherein the program quality assurance data is selected from the group consisting of program guide status, debug console log, software usage, and software installation progress. 
     
     
         15 . The system as recited in  claim 1 , wherein the interactive data is selected from, the group consisting of guest configuration data, television channel viewing, program viewing, Internet history, and program guide interaction. 
     
     
         16 . The system as recited in  claim 1 , wherein the environmental data is selected from the group consisting of amenity interaction, lighting status, thermostat status, window shades status, and door status. 
     
     
         17 . A system for property management, the system comprising:
 room data including at least one of the following:
 physical quality assurance data, program quality assurance data, and interactive data, the room data being associated with an entertainment center in a room at an establishment having a plurality of rooms; 
 the physical quality assurance data being, relative to the entertainment center, physical state data of a current condition of the hardware and the cable connections; 
 the program quality assurance data being, relative to the entertainment center, software state data of current operations of the system software and the application software; 
 the interactive data being, relative to the entertainment center, information about guest-display-based interactions with the entertainment center; and 
 a server located remote to the room, the server including:
 a housing securing inputs, outputs, a processor, memory, and storage therein, 
 a busing architecture communicatively interconnecting the inputs, outputs, the processor, the memory, and the storage, and 
 the memory accessible to the processor, the memory including processor-executable instructions that, when executed, cause the processor to: 
 receive the room data, 
 render a map view of the establishment based on obtained map data, the map view including a graphical representation of the room and a plurality of other rooms at the establishment, and 
 annotate the graphical representation of the room with at least a portion of the room data. 
 
   
     
     
         18 . The system as recited in  claim 17 , wherein the entertainment center further comprises a device selected from the group consisting of televisions, displays, set-top boxes, and integrated set-top boxes and displays. 
     
     
         19 . A system for property management, the system comprising:
 room data including at least one of the following:
 physical quality assurance data, program quality assurance data, and environmental data, the room data being associated with an entertainment center in a room at an establishment having a plurality of rooms; 
 the physical quality assurance data being, relative to the entertainment center, physical state data of a current condition of the hardware and the cable connections; 
 the program quality assurance data being, relative to the entertainment center, software state data of current operations of the system software and the application software; 
 the environmental data being, relative to the entertainment center, information about guest-non-display-based interactions with the entertainment center; and 
 a server located remote to the room, the server including:
 a housing securing inputs, outputs, a processor, memory, and storage therein, 
 a busing architecture communicatively interconnecting the inputs, outputs, the processor, the memory, and the storage, and 
 the memory accessible to the processor, the memory including processor-executable instructions that, when executed, cause the processor to: 
 receive the room data, 
 render a map view of the establishment based on obtained map data, the map view including a graphical representation of the room and a plurality of other rooms at the establishment, and 
 annotate the graphical representation of the room, with at least a portion of the room data. 
 
   
     
     
         20 . The system as recited in  claim 19 , wherein the entertainment center further comprises a device selected from the group consisting of televisions, displays, set-top boxes, and integratedset-top boxes and displays.