Home assessment and issue probability generation

Abstract

Data associated with a structure or home may be received from an insurance provider, from publicly available sources and/or from a user. The data may include information about the structure and/or items within the structure, as well as a locality in which the structure is located, and/or other structures in the locality or neighborhood. The data may be used to assess items associated with the structure to determine a probability that an item may have an issue. Other aspects relate to receiving a request for assistance from a user in identifying a cause of an issue and remedying the issue. In some examples, the received data associated with the structure may be aggregated with data from the user about the issue in order to identify a cause of the issue and develop an action plan to address the issue.

What is claimed is: 
     
         1 . A system, comprising:
 a computer having a memory and a processor, the computer configured to:
 receive a request for assistance from a user associated with a first structure, the request for assistance including a description of an issue associated with at least one of: a system of the first structure, a portion of the first structure and an item within the first structure; 
 receive first data associated with the first structure; 
 receive second data associated with a second structure in a locality of the first structure; 
 responsive to receiving the request for assistance, request additional information associated with the issue, the request for additional information including requesting additional information based on the received first data and second data; 
 receive, in real-time, the requested additional information, wherein the requested additional information includes at least one of: a video of the issue and a photographic image of the issue; and 
 responsive to receiving the requested information, identify a cause of the issue and generate an action plan for the user to address the issue.