Service Level Agreement Management Service

Abstract

A service level agreement management service can include a computer that can obtain network data that relates to a service. The network data can represent a service level agreement associated with the service. The computer can create a failure data set and an inventory data set that can be bound to one another to obtain an intermediate data set. A data partition of the intermediate data set can be selected based on a failure root cause. A failure estimator that estimates a probability of failure over time for the service due to the failure root cause can be determined, and a best-fit probability distribution can be identified. A failure model that represents failures over time for the service due to the failure root cause can be output, and the computer can determine if the service level agreement should be updated.

1 . A system comprising:
 a processor; and   a memory that stores computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising
 obtaining network data that relates to a service, wherein the network data represents a service level agreement associated with the service and a failure of a component of the service due to a failure root cause, 
 creating, based on the network data, an inventory data set that describes the component of the service and an amount of time the component of the service has been available, 
 determining a failure estimator that estimates, over time, a probability of failure of the service due to the failure root cause, 
 determining, for the failure estimator, a best-fit probability distribution, 
 outputting a failure model that represents failures over time for the service due to the failure root cause, and 
 determining, based on the failure model, if the service level agreement should be updated. 
   
     
     
         2 . The system of  claim 1 , wherein the computer-executable instructions, when executed by the processor, cause the processor to perform operations further comprising:
 receiving, from a user device, a request for a graphical representation of the failure model; and   providing, to the user device and in response to the request, the graphical representation of the failure model.   
     
     
         3 . The system of  claim 1 , wherein the computer-executable instructions, when executed by the processor, cause the processor to perform operations further comprising:
 triggering creation of a service level agreement update and delivery of the service level agreement to the service.   
     
     
         4 . The system of  claim 1 , wherein the network data is obtained from a network monitor that is configured to monitor performance of the service and a customer premises equipment. 
     
     
         5 . The system of  claim 1 , wherein the network data describes a time between a first failure of the service and a second failure of the service. 
     
     
         6 . The system of  claim 1 , wherein the inventory data set describes a time since an installation of the component of the service. 
     
     
         7 . The system of  claim 1 , wherein the computer-executable instructions, when executed by the processor, cause the processor to perform operations further comprising:
 obtaining a failure data set; and   binding the failure data set to the inventory data set to obtain an intermediate data set having a plurality of records, wherein each of the plurality of records specifies a time value associated with the component of the service, and wherein the time value comprises one of a time between failures for the component of the service or a time since installation of the component of the service.   
     
     
         8 . A method comprising:
 obtaining, at a computer comprising a processor, network data that relates to a service, wherein the network data represents a service level agreement associated with the service and a failure of a component of the service due to a failure root cause;   creating, by the processor and based on the network data, an inventory data set that describes the component of the service and an amount of time the component of the service has been available;   determining, by the processor, a failure estimator that estimates, over time, a probability of failure of the service due to the failure root cause;   determining, by the processor and for the failure estimator, a best-fit probability distribution;   outputting, by the processor, a failure model that represents failures over time for the service due to the failure root cause; and   determining, by the processor and based on the failure model, if the service level agreement should be updated.   
     
     
         9 . The method of  claim 8 , further comprising:
 receiving, from a user device, a request for a graphical representation of the failure model; and   providing, to the user device and in response to the request, the graphical representation of the failure model.   
     
     
         10 . The method of  claim 8 , further comprising:
 triggering creation of a service level agreement update and delivery of the service level agreement to the service.   
     
     
         11 . The method of  claim 8 , wherein the network data describes a time between a first failure of the service and a second failure of the service. 
     
     
         12 . The method of  claim 8 , wherein the inventory data set describes a time since an installation of the component of the service. 
     
     
         13 . The method of  claim 8 , further comprising:
 obtaining a failure data set; and   binding the failure data set to the inventory data set to obtain an intermediate data set having a plurality of records, wherein each of the plurality of records specifies a time value associated with the component of the service, and wherein the time value comprises one of a time between failures for the component of the service or a time since installation of the component of the service.   
     
     
         14 . A computer storage medium having computer-executable instructions stored thereon that, when executed by a processor, cause the processor to perform operations comprising:
 obtaining network data that relates to a service, wherein the network data represents a service level agreement associated with the service and a failure of a component of the service due to a failure root cause;   creating, based on the network data, an inventory data set that describes the component of the service and an amount of time the component of the service has been available;   determining a failure estimator that estimates, over time, a probability of failure of the service due to the failure root cause;   determining, for the failure estimator, a best-fit probability distribution;   outputting a failure model that represents failures over time for the service due to the failure root cause; and   determining, based on the failure model, if the service level agreement should be updated.   
     
     
         15 . The computer storage medium of  claim 14 , wherein the computer-executable instructions, when executed by the processor, cause the processor to perform operations further comprising:
 receiving, from a user device, a request for a graphical representation of the failure model; and   providing, to the user device and in response to the request, the graphical representation of the failure model.   
     
     
         16 . The computer storage medium of  claim 14 , wherein the computer-executable instructions, when executed by the processor, cause the processor to perform operations further comprising:
 triggering creation of a service level agreement update and delivery of the service level agreement to the service.   
     
     
         17 . The computer storage medium of  claim 14 , wherein the network data is obtained from a network monitor that is configured to monitor performance of the service and a customer premises equipment. 
     
     
         18 . The computer storage medium of  claim 14 , wherein the network data describes a time between a first failure of the service and a second failure of the service. 
     
     
         19 . The computer storage medium of  claim 14 , wherein the inventory data set describes a time since an installation of the component of the service. 
     
     
         20 . The computer storage medium of  claim 14 , wherein the computer-executable instructions, when executed by the processor, cause the processor to perform operations further comprising:
 obtaining a failure data set; and   binding the failure data set to the inventory data set to obtain an intermediate data set having a plurality of records, wherein each of the plurality of records specifies a time value associated with the component of the service, and wherein the time value comprises one of a time between failures for the component of the service or a time since installation of the component of the service.