Systems and methods for implementing and using a proximity dashboard

Abstract

In various embodiments, an electronic device includes an electrical and physical interface operable to be coupled to a port of a computer system that includes a processor. The electronic device also includes a casing housing the interface. In addition, the electronic device includes a circuit board including circuitry housed within the casing. The circuitry receives control signals from the computer system over the interface and controls an illumination element. The illumination element is disposed on the casing and is operable to produce a color that corresponds to a real-time status associated with the computer system. The real-time status is determined by the processor and information read by the processor from the computer system. Moreover, the electronic device includes a beacon technology system housed within the casing. The beacon technology system is operable to communicate with a beacon technology system externally located to the electronic device. The beacon technology system is operable to trigger an automatic process when detected.

What is claimed is: 
     
         1 . A method of automatically outputting contact center data from a portable computer system to a proximity enabled display, wherein said portable computer system and said proximity enabled display each comprising a proximity beacon technology system and each operable to communicate wirelessly, wherein said portable computer system comprising a processor and a memory device coupled to said processor, the method comprising:
 said portable computer system utilizing its proximity beacon technology system to communicate with said proximity enabled display when in proximity of detection by said proximity beacon technology system of said proximity enabled display; and   if said proximity enabled display is detected in proximity to said portable computer system, said portable computer system automatically outputting said contact center data to said proximity enabled display; and   said proximity enabled display receiving said contact center data from said portable computer system and displaying a graphical user interface comprising at least a portion of said received contact center data, wherein said contact center data comprises performance numbers associated with an agent of a contact center.   
     
     
         2 . The method of  claim 1  wherein said contact center data further comprises statistics associated with an agent of said contact center. 
     
     
         3 . The method of  claim 1  wherein said contact center data further comprises sales numbers of an agent of said contact center. 
     
     
         4 . The method of  claim 1  wherein said portable computer system comprises a tablet computing device. 
     
     
         5 . The method of  claim 1  wherein said portable computer system comprises a smartphone computing device. 
     
     
         6 . The method of  claim 1  wherein said proximity beacon technology system of said proximity enabled display comprises Bluetooth Proximity Beacon technology.