Distributed messaging aggregation and response

Abstract

A distributed messaging system to aggregate particular types of messages regarding a client from customers of said client and for generating response and informational messages to the customers is provided. The system comprises one or more processors executing computer instructions and one or more non-transitory computer readable media with computer executable instructions stored thereon executed by the one or more processors to provide the method. The system receives and securely stores client account credentials of the client for a group of client determined user accounts comprising predetermined ones of social media and email accounts of the client. The system utilizes the client account credentials to access the user accounts; capturing all customer messages received at the user accounts. The system filters all the captured messages for predetermined keywords, aggregates the filtered customer messages in a database, and determines severity, trust and validity of the filtered customer messages.

1 . A distributed messaging system for aggregating particular types of messages regarding a client from customers of said client and for generating response and status messages to said customers, comprising:
 a distributed system comprising one or more processors executing computer instructions;   one or more non-transitory computer readable medium with computer executable instructions stored thereon executed by said one or more processors;   memory coupled to said one or more processors to receive and securely store client account credentials of said client for a group of client determined user accounts comprising predetermined ones of social media and email accounts of said client;   a database;   a status message database comprising client specific templates of status messages   a neural network analysis program executable by said one or more processors;   said system executes said computer executable instructions to utilize said client account credentials to access said user accounts;   said system executes said computer executable instructions to generate a dedicated web site accessible only by said client;   said system executes said computer executable instructions to capture all customer messages received at said user accounts;   said system executes said computer executable instructions to filter all said messages for predetermined keywords related to service issues with respect to service provided by said client to said customers;   said one or more processors execute said neural network analysis program to determine trust and validity of said filtered customer messages;   said system executes said computer executable instructions to store in said database only said filtered customer messages comprising said keywords that have had trust and validity determined in said database and to not store said messages not comprising said keywords;   said one or more processors operate to select one of said templates of status messages in response to a to a client request to generate a status message pertaining to said service issues;   said one or more processors operate to display said selected one template status message on a web page of said dedicated web site; and   said one or more processors generate a status message from said selected one template status message.   
     
     
         2 . A distributed messaging system in accordance with  claim 1 , wherein:
 said one or more processors generate an alert to said client for each new identified service issue.   
     
     
         3 . A distributed messaging system in accordance with  claim 1 , wherein:
 automatically generating acknowledgement responses to said customer messages comprising identified service messages.   
     
     
         4 . A distributed messaging system in accordance with  claim 1 , wherein:
 said one or more processors determine whether one or more of said filtered customer messages relate to a corresponding service issue.   
     
     
         5 . A distributed messaging system in accordance with  claim 1 , wherein:
 said one or more processors generate a timeline of said service issues.   
     
     
         6 . A distributed messaging system in accordance with  claim 1 , wherein:
 said one or more processors generate a client dashboard viewable only by said client at said dedicated web site; and   said one or more processors display said timeline on said client dashboard.   
     
     
         7 . A distributed messaging system in accordance with  claim 6 , wherein:
 said one or more processors display a status of each of said issues on said client dashboard.   
     
     
         8 . A distributed messaging system in accordance with  claim 1 , wherein:
 said one or more processors provide said client with a customer dashboard accessible by said customers, said customer dashboard providing status information for said issues.   
     
     
         9 . A distributed messaging system in accordance with  claim 1 , wherein:
 said one or more processors store predetermined approval chains of individuals having authorization to approve each status message and corresponding contact for said individuals.   
     
     
         10 . A distributed messaging system in accordance with  claim 9 , wherein:
 said one or more processors automatically send each said status message for approval to each of said individuals in an approval chain of individuals.   
     
     
         11 . A distributed messaging system in accordance with  claim 10 , wherein:
 said one or more processors provide each of said individuals in said approval chain of individuals an opportunity to modify said each said status message prior to approving said status message.   
     
     
         12 . A method in accordance with  claim 11 , comprising:
 iterating each status message through said approval chain to obtain an approved informational message.   
     
     
         13 . A distributed messaging system in accordance with  claim 11 , wherein:
 said one or more processors operate to store an audit file for each said approved status message, each said audit file comprising a history of approval of said status message   
     
     
         14 . A distributed messaging system in accordance with  claim 13 , wherein:
 wherein said one or more processors store one or more target groups and mailing lists created by said client;   said one or more processors select one so said one or more target groups and mailing lists to receive each approved status message approved by said approval chain of individuals; and   said one or more processors automatically publish each approved status message to said one or more target groups and mailing lists.   
     
     
         15 . A distributed messaging system in accordance with  claim 14 , wherein:
 said one or more processors automatically adjust each said approved message to meet limitations of specific ones of said predetermined ones of social media and email accounts.   
     
     
         16 . A distributed messaging system in accordance with  claim 15 , wherein:
 said one or more processors utilize said client account credentials to access said user accounts for predetermined ones of social media and email accounts of said client for said corresponding target groups of customers; and   said one or more processors publish each said approved status message to said accessed user accounts.   
     
     
         17 . A distributed messaging system in accordance with  claim 1 , wherein:
 said one or more processors analyze keyword context in each filtered message to associate a severity value to said filtered message;   said one or more processors generate an alert when said severity value exceeds a predetermined threshold and send said alert to said client.   
     
     
         18 . A distributed messaging system in accordance with  claim 17 , wherein:
 said one or more processors generates an audit file for each said approved informational message, each said audit file comprising a history of approvals and iterations of said status message.   
     
     
         19 . A distributed messaging system in accordance with  claim 18 , wherein:
 said one or more processors store one or more target groups and mailing lists created by said client.   
     
     
         20 . A distributed messaging system in accordance with  claim 19 , wherein:
 said one or more processors selects one or more target groups and mailing lists by said client to receive each approved informational message.   
     
     
         21 . A distributed messaging system in accordance with  claim 20 , wherein:
 said one or more processors automatically publishes each approved informational message to said one or more target groups and mailing lists.   
     
     
         22 . A distributed messaging system in accordance with  claim 22 , wherein:
 said one or more processors automatically adjust each said approved informational message to meet limitations of specific ones of said predetermined ones of social media.   
     
     
         23 . A distributed messaging system in accordance with  claim 22 , wherein:
 said one or more processors automatically publishes said approved informational message and said adjusted informational message to said predetermined ones of social media and email accounts.   
     
     
         24 . A distributed messaging system in accordance with  claim 1 , wherein:
 said one or more processors encrypting client credentials for said client determined user accounts; and   storing said encrypted client credentials in a secure database.   
     
     
         25 . A distributed messaging system in accordance with  claim 24 , wherein:
 said one or more processors automatically retrieves appropriate ones of said client credentials to publish said informational message via said client determined ones of said predetermined ones of social media and email accounts without requiring an interactive client log-on.