Information processing apparatus with print failure reporting capabilities

Abstract

An information processing apparatus includes an input interface, a communication interface, and a processor. The input interface is configured to receive settings related to a print failure report. The communication interface is configured to facilitate communication with an image forming apparatus and a destination of the print failure report identified in the settings. The processor is configured to selectively execute a print mode for transmitting designated print data of a print object to the image forming apparatus and a report mode for transmitting print data for reporting including print log information to the destination based on the settings.

1 . An information processing apparatus comprising:
 an input interface configured to receive settings related to a print failure report;   a communication interface configured to facilitate communication with an image forming apparatus and a destination of the print failure report identified in the settings; and   a processor configured to selectively execute a print mode for transmitting designated print data of a print object to the image forming apparatus and a report mode for transmitting print data for reporting including print log information to the destination based on the settings;   wherein the settings include mode designation information that designates any one of the print mode and the report mode;   wherein the processor is configured to execute any one of the print mode and the report mode based on the mode designation information; and   wherein, in response to an instruction to print the designated print data of the print object, the processor is configured to (i) execute the print mode if the print mode is set and (ii) execute the report mode if the report mode is set.   
     
     
         2 . (canceled) 
     
     
         3 . The information processing apparatus of  claim 1 , wherein the print mode is a mode for allowing the image forming apparatus to execute a print process based on the designated print data, and wherein the report mode is a mode for transmitting the print data for reporting including the print log information based on the designated print data to the destination. 
     
     
         4 . The information processing apparatus of  claim 3 , wherein the print data for reporting includes the designated print data. 
     
     
         5 . The information processing apparatus of  claim 1 , wherein the processor is further configured to execute the report mode when a failure is detected in the execution of a print process. 
     
     
         6 . The information processing apparatus of  claim 1 , wherein when a failure is detected in the execution of a print process based on the designated print data, the processor is further configured to execute the report mode for transmitting the print data for reporting including the print log information based on the designated print data to the destination. 
     
     
         7 . The information processing apparatus of  claim 1 , wherein the input interface is configured to output information related to a confirmation of intention to receive an execution instruction of the report mode when a failure is detected in the execution of a print process. 
     
     
         8 . The information processing apparatus of  claim 7 , wherein the processor is further configured to execute the report mode when the execution instruction of the report mode is received through the input interface. 
     
     
         9 . A method for providing a print failure report, the method comprising:
 receiving, by a processor of a computer, a print request for a print job including print data regarding a print object;   providing, by the processor on a display of the computer, a print setting interface that facilitates (i) entering print settings for the print job, (ii) requesting transmission of the print failure report, (iii) inputting a destination for the print failure report, and (iv) selecting information to be provided with the print failure report;   receiving, by the processor from an input interface of the computer, a print execution input for the print job;   transmitting, by the processor via a communications interface of the computer, a print command to a printer to perform the print job in response to receiving the print execution input, the print command including the print data and the print settings; and   transmitting, by the processor via the communications interface, the print failure report to the destination in response to the transmission of the print failure report being selected via the printer setting interface and (ii) receiving the print execution input via the input interface.   
     
     
         10 . The method of  claim 9 , further comprising detecting, by the processor, a failure in the execution of the print job. 
     
     
         11 . The method of  claim 10 , wherein the processor is configured to automatically transmit the print failure report to the destination in response to (i) the transmission of the print failure report being selected via the print setting interface and (ii) the failure in the execution of the print job being detected. 
     
     
         12 . The method of  claim 10 , further comprising providing, by the processor on the display, a confirmation request regarding transmission of the print failure report in response to the failure in the execution of print by being detected. 
     
     
         13 . The method of  claim 12 , wherein the processor is configured to transmit the print failure report to the destination in response to (i) the transmission of the print failure report being selected via the print setting interface, (ii) the failure in the execution of the print job being detected, and (iii) the confirmation request being approved. 
     
     
         14 . An information processing apparatus comprising:
 a display;   an input interface;   a communication interface; and   a processor configured to:
 receive a print request for a print job including print data regarding a print object; 
 provide a print setting interface on the display that facilitates (i) entering print settings for the print job, (ii) requesting transmission of a print failure report, (iii) inputting a destination for the print failure report, and (iv) selecting information to be provided with the print failure report via the input interface; 
 receive a print execution input for the print job via the input interface; 
 transmit a print command to a printer via the communication interface to perform the print job in response to receiving the print execution input, the print command including the print data and the print settings; and 
 transmit the print failure report to the destination via the communication interface in response to (i) the transmission of the print failure report being selected via the printer setting interface and (ii) receiving the print execution input via the input interface. 
   
     
     
         15 . The information processing apparatus of  claim 14 , wherein the processor is further configured to detect a failure in the execution of the print job. 
     
     
         16 . The information processing apparatus of  claim 15 , wherein the processor is further configured to automatically transmit the print failure report to the destination in response to (i) the transmission of the print failure report being selected via the print setting interface and (ii) the failure in the execution of the print job being detected. 
     
     
         17 . The information processing apparatus of  claim 15 , wherein the processor is further configured to provide a confirmation request on the display regarding transmission of the print failure report in response to the failure in the execution of print by being detected. 
     
     
         18 . The information processing apparatus of  claim 17 , wherein the processor is further configured to transmit the print failure report to the destination in response to (i) the transmission of the print failure report being selected via the print setting interface, (ii) the failure in the execution of the print job being detected, and (iii) the confirmation request being approved.