System and method for call management

Abstract

A system and method are provided in accordance with the various aspects of the invention that enhance the information regarding a caller and a call location. Such calls are typically sent to a dispatcher that handles urgent or emergency calls. The information provided can be in the form of a message that is includes specifics about the call initiator and the nature of and/or reason for the call; a message that is converted to verbal form from text-to-speech; and/or the message may include location information, especially as it relates to representing a wireless device as a landline location based on nearby communication options, such as Wi-Fi or Bluetooth beacons.

1 .- 30 . (canceled) 
     
     
         31 . A method for programmatically generating messages for emergency service requests, the method comprising:
 receiving, by one or more processors of a wireless device via a user interface of the wireless device, a first request to generate an emergency service request;   determining, by the one or more processors, location coordinates of the wireless device according to one or more wireless transmissions received by the wireless device;   retrieving, by the one or more processors, an identification of a person associated with the wireless device; and   transmitting, by the one or more processors via a network interface of the wireless device to a server, a second request comprising the location coordinates and retrieved identification of the person, wherein the server generates (a) a geographic location associated with the location coordinates and (b) an emergency message comprising the geographic location, an identity based on the identification of the person, and a written request for help that are transmitted to a call handler.   
     
     
         32 . The method of  claim 31 , further comprising initiating a timer, by the one or more processors, responsive to receipt of the first request via the user interface, wherein transmitting the second request is performed responsive to expiration of the timer. 
     
     
         33 . The method of  claim 32 , wherein determining the location coordinates of the wireless device according to the wireless transmissions received by the wireless device and retrieving the identification of the person associated with the wireless device are performed responsive to initiation of the timer and prior to expiration of the timer. 
     
     
         34 . The method of  claim 31 , wherein transmitting the second request is performed responsive to not detecting, by the one or more processors prior to expiration of the timer, a request via the user interface to cancel the emergency message. 
     
     
         35 . The method of  claim 31 , wherein the call handler is a private call handler. 
     
     
         36 . The method of  claim 31 , wherein the call handler is a 911 call taking center. 
     
     
         37 . The method of  claim 31 , wherein the geographic location and the identity based on the identification of the person are displayable on a display at the call handler. 
     
     
         38 . The method of  claim 31 , further comprising initiating, by the one or more processors, a call with the call handler. 
     
     
         39 . The method of  claim 38 , wherein the call with the call handler is initiated after the emergency message is transmitted to the call handler. 
     
     
         40 . The method of  claim 31 , wherein the emergency message is a short message service (SMS) or multimedia messaging service (MMS) message. 
     
     
         41 . A wireless device for programmatically generating messages for emergency service requests, the wireless device comprising one or more processors operative to:
 receive, by the one or more processors of a wireless device via a user interface of the wireless device, a first request to generate an emergency service request;   determine, by the one or more processors, location coordinates of the wireless device according to one or more wireless transmissions received by the wireless device;   retrieve, by the one or more processors, an identification of a person associated with the wireless device;   transmit, by the one or more processors via a network interface of the wireless device to a server, a second request comprising the location coordinates and retrieved identification of the person, wherein the server generates (a) a geographic location associated with the location coordinates, and (b) an emergency message comprising the geographic location, an identity based on the identification of the person, and a written request for help that are transmitted to the call handler.   
     
     
         42 . The device of  claim 41 , wherein the one or more processors are further operative to initiate a timer, responsive to receipt of the first request via the user interface, wherein transmission of the second request is performed responsive to expiration of the timer. 
     
     
         43 . The device of  claim 42 , wherein the location coordinates of the wireless device are determined according to the wireless transmissions received by the wireless device and the identification of the person associated with the wireless device is retrieved in response to initiation of the timer and prior to expiration of the timer. 
     
     
         44 . The device of  claim 41 , wherein the second request is transmitted in response to not detecting, by the one or more processors prior to expiration of the timer, a request via the user interface to cancel the emergency message. 
     
     
         45 . The device of  claim 41 , wherein the call handler is a private call handler. 
     
     
         46 . The device of  claim 41 , wherein the call handler is a 911 call taking center. 
     
     
         47 . The device of  claim 41 , wherein the geographic location and the identity based on the identification of the person are displayable on a display at the call handler. 
     
     
         48 . The device of  claim 41 , wherein the one or more processors are further operative to initiate a call with the call handler. 
     
     
         49 . The device of  claim 48 , wherein the call with the call handler is initiated after the emergency message is transmitted to the call handler. 
     
     
         50 . The device of  claim 41 , wherein the emergency message is a short message service (SMS) or multimedia messaging service (MMS) message.