Systems and methods for mobile application requests of physical facilities

Abstract

Systems and methods are disclosed for enabling users to request information or services relating to a physical facility. One method includes receiving, from a device associated with a user, one or more of: a request to receive information about an asset or component of the facility, and a request to receive maintenance of an asset or component of the facility, wherein the request includes an identifier associated with the user and an identifier associated with the asset or component of the facility; accessing, based on the request, a database storing one or more user identifiers and one or more identifiers associated with a plurality of assets or components of the facility; and transmitting, to the device associated with the user, either a presentation of information about the asset or component of the facility, or a representation of a ticket for initiating maintenance of the asset or component of the facility.

1 - 20 . (canceled) 
     
     
         21 . A computer-implemented method for enabling users to request information or services relating to a physical facility, the method comprising:
 receiving an identifier of an asset or component within the physical facility, from a device that is associated with a user;   accessing, based on the received identifier of the asset or component within the physical facility, a database to retrieve information about the asset or component;   displaying to the user one or more fields of information to be entered by the user, the one or more fields of information being selected for display based on the received identifier, a location of the user, and an identity of the user, for the user to submit a request;   receiving, from the device associated with the user by way of the one or more fields of information, a request for information or services relating to the physical facility;   if the request is a request for information about an asset or component of the physical facility, generating a presentation of information about the asset or component, based on a detected location of the device associated with the user and the received identifier;   if the request is a request for maintenance of an asset or component of the physical facility, generating a ticket for initiating maintenance of the asset or component, and storing the ticket in the database in relation to an identifier associated with the asset or component; and   transmitting, to the device associated with the user, either the presentation of information about the asset or component of the physical facility, or a representation of the ticket for initiating maintenance of the asset or component of the physical facility.   
     
     
         22 . The method of  claim 21 , further comprising:
 generating the presentation of information or the ticket for initiating maintenance based on a detected location of the device associated with the user,   wherein the detection is performed based on one or more of: GPS data obtained from the device, radio frequency data obtained from the device, identification information obtained from the device, or a triangulation of the device by wireless access points in the physical facility.   
     
     
         23 . The method of  claim 21 , wherein the information about an asset or component of the physical facility includes data or photos stored in the database in relation to an identifier associated with the asset or component based on the received identifier and the detected location of the device within the physical facility. 
     
     
         24 . The method of  claim 21 , wherein the request for information is a request for information about facility amenities and locations of facility amenities within the physical facility. 
     
     
         25 . The method of  claim 21 , wherein the request for information is a request for information about: locations of individuals within the physical facility or locations of individuals' offices or desks within the physical facility. 
     
     
         26 . The method of  claim 21 , wherein the request for information includes a location of the user within the facility, and the request for information is request for information about locations of one or more amenities within the facility, each amenity being one of a break area, cafeteria, conference room, copy room, restroom, vending area, or gym, relative to the location of the user and,
 wherein the information about the located amenities is displayed in a sorted order according to a proximity of each amenity to the location of the user.   
     
     
         27 . The method of  claim 21 , wherein the request for information includes an identifier associated with the asset or component of the facility that is captured by the device associated with the user. 
     
     
         28 . The method of  claim 21 , wherein the request for information includes an identifier associated with an office or desk of an individual that resides or works in the physical facility. 
     
     
         29 . The method of  claim 21 , wherein the request to receive maintenance of an asset or component of the facility includes a photograph of the asset or component of the facility, the photograph being captured by the device associated with the user. 
     
     
         30 . The method of  claim 21 , wherein the request to receive maintenance of an asset or component of the facility includes a selection of a type of problem experienced by the asset or component and an identifier associated with the asset or component. 
     
     
         31 . A system for enabling users to request information or services relating to a physical facility, the system comprising:
 a memory storage device storing instructions for enabling users to request information or services relating to a physical facility; and   one or more processors configured to execute the instructions to perform a method including:   receiving an identifier of an asset or component within the physical facility, from a device that is associated with a user;   accessing, based on the received identifier of the asset or component within the physical facility, a database to retrieve information about the asset or component;   displaying to the user one or more fields of information to be entered by the user, the one or more fields of information being selected for display based on the received identifier, a location of the user, and an identity of the user, for the user to submit a request;   receiving, from the device associated with the user by way of the one or more fields of information, a request for information or services relating to the physical facility;   if the request is a request for information about an asset or component of the physical facility, generating a presentation of information about the asset or component, based on a detected location of the device associated with the user and the received identifier;   if the request is a request for maintenance of an asset or component of the physical facility, generating a ticket for initiating maintenance of the asset or component, and storing the ticket in the database in relation to an identifier associated with the asset or component; and   transmitting, to the device associated with the user, either the presentation of information about the asset or component of the physical facility, or a representation of the ticket for initiating maintenance of the asset or component of the physical facility.   
     
     
         32 . The method of  claim 31 , further comprising:
 generating the presentation of information or the ticket for initiating maintenance based on a detected location of the device associated with the user,   wherein the detection is performed based on one or more of: GPS data obtained from the device, radio frequency data obtained from the device, identification information obtained from the device, or a triangulation of the device by wireless access points in the physical facility.   
     
     
         33 . The system of  claim 31 , wherein the information about an asset or component of the physical facility includes data or photos stored in the database in relation to an identifier associated with the asset or component based on the received identifier and the detected location of the device within the physical facility. 
     
     
         34 . The system of  claim 31 , wherein the request for information is a request for information about facility amenities and locations of facility amenities within the physical facility. 
     
     
         35 . The system of  claim 31 , wherein the request for information is a request for information about: locations of individuals within the physical facility or locations of individuals' offices or desks within the physical facility. 
     
     
         36 . The system of  claim 31 , wherein the request for information includes a location of the user within the facility, and the request for information is request for information about locations of one or more amenities within the facility, each amenity being one of a break area, cafeteria, conference room, copy room, restroom, vending area, or gym, relative to the location of the user and,
 wherein the information about the located amenities is displayed in a sorted order according to a proximity of each amenity to the location of the user.   
     
     
         37 . The system of  claim 31 , wherein the request for information includes an identifier associated with the asset or component of the facility that is captured by the device associated with the user. 
     
     
         38 . The system of  claim 31 , wherein the request to receive maintenance of an asset or component of the facility includes a photograph of the asset or component of the facility, the photograph being captured by the device associated with the user. 
     
     
         39 . The system of  claim 31 , wherein the request to receive maintenance of an asset or component of the facility includes a selection of a type of problem experienced by the asset or component and an identifier associated with the asset or component. 
     
     
         40 . A computer-readable medium storing instructions that, when executed by a processor, cause the processor to execute a method for enabling users to request information or services relating to a physical facility, the method comprising:
 receiving an identifier of an asset or component within the physical facility, from a device that is associated with a user;   accessing, based on the received identifier of the asset or component within the physical facility, a database to retrieve information about the asset or component;   displaying to the user one or more fields of information to be entered by the user, the one or more fields of information being selected for display based on the received identifier, a location of the user, and an identity of the user for the user, to submit a request;   receiving, from the device associated with the user by way of the one or more fields of information, a request for information or services relating to the physical facility;   if the request is a request for information about an asset or component of the physical facility, generating a presentation of information about the asset or component, based on the received identifier and a detected location of the device within the physical facility;   if the request is a request for maintenance of an asset or component of the physical facility, generating a ticket for initiating maintenance of the asset or component, and storing the ticket in the database in relation to an identifier associated with the asset or component; and   transmitting, to the device associated with the user, either the presentation of information about the asset or component of the physical facility, or a representation of the ticket for initiating maintenance of the asset or component of the facility.