Automated content transmission system

Abstract

In some implementations, techniques are described for automatically providing service/maintenance-related content to a resident of a property in response to receiving a service request from the resident. Data indicating a service request submitted by a computing device of a user is initially obtained. The service request identifies a property associated with the computing device. Contents of the service request are processed. A service topics indicated by the service request and a request type of the service request are identified based on processing the contents of the service request. Content is selected among a collection of content for the property based on the identified service topic and the identified request type. A communication that includes the communications is provided for output on the computing device.

What is claimed is: 
     
         1 . A method comprising:
 obtaining data indicating a service request submitted by a computing device of a user, the service request identifying a property associated with the computing device;   processing contents of the service request;   identifying, based on processing the contents of the service request, (i) a service topic indicated by the service request, and (ii) a request type of the service request;   selecting content from among a collection of content for the property based on the identified service topic and the identified request type; and   providing, for output to the computing device, a communication that includes the selected content.