System and Method for Upselling Customers on Mobile Device Services and Hardware

Abstract

Disclosed herein are systems, methods, and apparatuses for upselling customers on mobile device services and hardware. In one embodiment, the method comprises creating a catalog associated with a mobile device; recording data associated with the mobile device and storing the data in the catalog; creating a profile associated with the mobile device based on the catalog; comparing the profile to one or more peer profiles to determine if at least one new item can be offered to a user of the mobile device; identifying one or more new items to offer to the user of the mobile device; and transmitting an offer to the mobile device, the offer including the one or more new items.

What is claimed is: 
     
         1 . A method comprising:
 generating a centralized storage mechanism for data of a mobile device;   recording activities of the mobile device;   recording an accessory that is associated with the activities;   receiving, from an application on the mobile device, a service plan associated with the mobile device;   creating a set of profiles associated with the mobile device, wherein the set of profiles includes the activities, accessory, and service plan;   comparing the set of profiles to a set of peer profiles that are associated with a different mobile device;   determining one or more activities, accessory, or service plan is different in the set of peer profiles as compared with the set of profiles; and   transmitting an offer to the mobile device, the offer including the one or more activities, accessory, or service plan that is different.   
     
     
         2 . The method of  claim 1  further comprising:
 identifying the mobile device by determining one of a first vendor identifier (VID) or a first product identifier (PID), determining one or more drivers that have a first driver VID or first driver PID associated with the first VID or first PID; and 
 identifying the different mobile device by determining one of a second vendor identifier (VID) or a second product identifier (PID), determining one or more drivers that have a second driver VID or second driver PID associated with the second VID or second PID. 
 
     
     
         3 . The method of  claim 1 , wherein the activities of the mobile device comprise data indicating one or more of cell changes, roaming table updates, installation and activation of software applications, installation and activation of plug-in software, and phone calls. 
     
     
         4 . The method of  claim 1 , wherein transmitting an offer to the mobile device comprises transmitting a pop-up or email to a user with the offer. 
     
     
         5 . The method of  claim 1 , wherein the accessory comprises one of a Bluetooth accessory or a headset. 
     
     
         6 . The method of  claim 1 , wherein the different mobile device comprises a plurality of mobile devices associated with different users. 
     
     
         7 . The method of  claim 1  further comprising determining that the one or more new items meets at least one criteria associated with a filter of the user. 
     
     
         8 . An apparatus comprising:
 a processor; and   a storage medium for tangibly storing thereon program logic for execution by the processor, the stored program logic comprising:
 generating a centralized storage mechanism for data of a mobile device; 
 recording activities of the mobile device; 
 recording an accessory that is associated with the activities; 
 receiving, from an application on the mobile device, a service plan associated with the mobile device; 
 creating a set of profiles associated with the mobile device, wherein the set of profiles includes the activities, accessory, and service plan; 
 comparing the set of profiles to a set of peer profiles that are associated with a different mobile device; 
 determining one or more activities, accessory, or service plan is different in the set of peer profiles as compared with the set of profiles; and 
 transmitting an offer to the mobile device, the offer including the one or more activities, accessory, or service plan that is different. 
   
     
     
         9 . The apparatus of  claim 8 , wherein the stored program logic further comprises:
 identifying the mobile device by determining one of a first vendor identifier (VID) or a first product identifier (PID), determining one or more drivers that have a first driver VID or first driver PID associated with the first VID or first PID; and   identifying the different mobile device by determining one of a second vendor identifier (VID) or a second product identifier (PID), determining one or more drivers that have a second driver VID or second driver PID associated with the second VID or second PID.   
     
     
         10 . The apparatus of  claim 8 , wherein the activities of the mobile device comprise data indicating one or more of cell changes, roaming table updates, installation and activation of software applications, installation and activation of plug-in software, and phone calls. 
     
     
         11 . The apparatus of  claim 8 , wherein the logic for transmitting an offer to the mobile device comprises transmitting a pop-up or email to a user with the offer. 
     
     
         12 . The apparatus of  claim 8 , wherein the accessory comprises one of a Bluetooth accessory or a headset. 
     
     
         13 . The apparatus of  claim 8 , wherein the different mobile device comprises a plurality of mobile devices associated with different users. 
     
     
         14 . The apparatus of  claim 8 , wherein the stored program logic further comprises determining that the one or more new items meets at least one criteria associated with a filter of the user.