Asset communication hub

Abstract

Disclosed herein are system, method, and computer program product embodiments for establishing communication channels related to assets. An embodiment enables users of home assets such as appliances to share content related to that asset through a centralized clearinghouse of asset content. Aggregated content reduces redundant searches across sources by many users looking for the same content. New data pathways from user to users, manufacturers, and various third parties are established through the connections created in relation to assets.

What is claimed is: 
     
         1 . A computer-implemented method, comprising:
 extracting, at an asset server, asset identification tag data from a photograph by applying an optical character recognition process to the photograph, wherein the photograph is received from an application on a client device and includes an image of an asset identification tag;   identifying an asset model from an asset content database having a corresponding data structure that matches the asset identification tag data;   updating a user account corresponding to the client device to associate the asset model with the user account;   in response to the updating, retrieving asset content comprising a text file, a photograph file, a video file, or an internet link corresponding to the asset model; and   transmitting, from the asset server, the asset content to the client device indicating an association between the asset content and the asset model at the client device.   
     
     
         2 . The computer-implement method of  claim 1 , wherein the asset content indicates a replacement part for the asset model. 
     
     
         3 . The computer-implemented method of  claim 1 , wherein the asset content indicates a task from a maintenance schedule and a product corresponding to the asset model for completion of the task. 
     
     
         4 . The computer-implemented method of  claim 1 , further comprising:
 generating a purchase interface for display on the client device, wherein the purchase interface indicates a product corresponding to the asset model and facilitates the purchase of the product.   
     
     
         5 . The computer-implemented method of  claim 4 , wherein the product is a replacement part for the asset model. 
     
     
         6 . The computer-implemented method of  claim 1 , further comprising:
 transmitting, from the asset server, a repair notification message to a repair service provider system, wherein the repair notification message includes the asset model and an indication of one or more replacement parts corresponding to the asset model.   
     
     
         7 . The computer-implemented method of  claim 6 , wherein the transmitting further comprises:
 transmitting the repair notification message via an application programming interface (API) connecting the asset server to the repair service provider system.   
     
     
         8 . A system, comprising:
 a memory; and   at least one processor coupled to the memory and configured to:
 extract asset identification tag data from a photograph by applying an optical character recognition process to the photograph, wherein the photograph is received from an application on a client device and includes an image of an asset identification tag; 
 identify an asset model from an asset content database having a corresponding data structure that matches the asset identification tag data; 
 update a user account corresponding to the client device to associate the asset model with the user account; 
 in response to the updating, retrieve asset content comprising a text file, a photograph file, a video file, or an internet link corresponding to the asset model; and 
 transmit the asset content to the client device indicating an association between the asset content and the asset model at the client device. 
   
     
     
         9 . The system of  claim 8 , wherein the asset content indicates a replacement part for the asset model. 
     
     
         10 . The system of  claim 8 , wherein the asset content indicates a task from a maintenance schedule and a product corresponding to the asset model for completion of the task. 
     
     
         11 . The system of  claim 8 , wherein the at least one processor is further configured to:
 generate a purchase interface for display on the client device, wherein the purchase interface indicates a product corresponding to the asset model and facilitates the purchase of the product.   
     
     
         12 . The system of  claim 11 , wherein the product is a replacement part for the asset model. 
     
     
         13 . The system of  claim 8 , wherein the at least one processor is further configured to:
 transmit a repair notification message to a repair service provider system, wherein the repair notification message includes the asset model and an indication of one or more replacement parts corresponding to the asset model.   
     
     
         14 . The system of  claim 13 , wherein the at least one processor is further configured to:
 transmit the repair notification message via an application programming interface (API) connecting the system to the repair service provider system.   
     
     
         15 . A computer-implemented method, comprising:
 receiving an asset identifier from a client device corresponding to a user account;   searching an asset content database to determine an asset definition matching the asset identifier;   generating an asset instance in the user account, wherein the asset instance is a data object instantiation of the asset definition;   receiving a recall notification directed to the asset definition;   in response to receiving the recall notification, identifying the user account as including the asset instance due to the asset instance having a data object instantiation relationship with the asset definition; and   in response to identifying the user account as including the asset instance, transmitting the recall notification to the client device corresponding to the user account.   
     
     
         16 . The computer-implemented method of  claim 15 , wherein receiving the asset identifier further comprises:
 receiving a photograph from an application on the client device including an image of an asset identification tag; and   extracting the asset identifier from the photograph by applying an optical character recognition process to the asset identification tag.   
     
     
         17 . The computer-implemented method of  claim 15 , wherein transmitting the recall notification further comprises:
 modifying the recall notification to include an urgency indicator; and   transmitting the recall notification with the urgency indicator.   
     
     
         18 . The computer-implemented method of  claim 15 , wherein transmitting the recall notification further comprises:
 modifying the recall notification to include an electronic signature request; and   transmitting the recall notification with the electronic signature request.   
     
     
         19 . The computer-implemented method of  claim 15 , wherein the recall notification comprises a range of serial numbers, the computer-implemented method further comprising:
 identifying the asset definition from a plurality of asset definitions in response to detecting a serial number of the asset definition within the range of serial numbers.   
     
     
         20 . The computer-implemented method of  claim 15 , wherein the recall notification comprises a range of production dates, the computer-implemented method further comprising:
 identifying the asset definition from a plurality of asset definitions in response to detecting a production date of the asset definition within the range of production dates.