Systems and methods for multi-mode communication management

Abstract

Systems and methods for multi-mode communication management are disclosed. In some embodiments, a method comprises presenting real estate listings regarding properties to buyers. Accounts may be created for buyers and real estate agents. Communications from different communication types between one or more buyers and one or more real estate agents regarding any of the real estate listings may be captured. Metadata corresponding to each of the communications may be captured. The communications and the metadata may be stored. A request including identification of a particular real estate agent, a particular buyer, and a particular property may be received. Particular communications may be retrieved in response to the request, the particular communications corresponding to the particular real estate agent, the particular buyer, and the particular property. The particular communications may be provided to the particular real estate agent.

1 . A system, comprising:
 a real estate listing module configured to present real estate listings regarding a plurality of properties to a plurality of buyers;   a registration module configured to create accounts for the plurality of buyers and to create accounts for a plurality of real estate agents;   a multi-mode communication capture module configured to capture a plurality of communications from different communication types between one or more of the plurality of buyers and one or more of the plurality of real estate agents regarding any of the real estate listings;   a metadata communication capture module configured to capture metadata corresponding to each of the plurality of communications, the metadata including at least identification of the one or more of the plurality of buyers and the one or more of the plurality of real estate agents involved in each of the communications;   a multi-mode communication datastore configured to store the plurality of communications and the metadata corresponding to each of the plurality of communications;   a filter module configured to receive a request, the request including identification of a particular real estate agent from the plurality of real estate agents, identification of a particular buyer of the plurality of buyers, and identification of a particular property of the plurality of properties, and configured to retrieve particular communications from the multi-mode communication datastore, the particular communications corresponding to the particular real estate agent, the particular buyer, and the particular property; and   a multi-mode communication output module configured to provide the particular communications to the particular real estate agent.