Communication Method And Communication System

Abstract

A platform generates a specific symbol according to an objective code and an Internet Protocol (IP) address of the platform. The specific symbol contains a communication protocol and a communication number set by the platform. The objective code comprises a customer code, a product code, and/or a service code. The IP address of the platform is dedicated to the platform. The platform receives a communication request from a user device upon the user device decoding the specific symbol. The platform establishes a first communication with the user device responsive to receiving the communication request. The platform connects with a receiver device according to a setting of the communication protocol and the communication number. The platform sends unit information of the objective code to the receiver device such that the receiver device outputs the unit information responsive to receiving the unit information.

What is claimed is: 
     
         1 . A communication method, comprising:
 a user device decoding a specific symbol to initiate a communication request to a platform based on the specific symbol such that the platform establishes a first communication with the user device, wherein:
 the specific symbol is generated by the platform according to an objective code and an Internet Protocol (IP) address of the platform, 
 the specific symbol contains a communication protocol and a communication number set by the platform, 
 the objective code comprises at least one of a customer code, a product code, and a service code, and 
 the IP address of the platform is dedicated to the platform; 
   the platform connecting with a receiver device according to a setting of the communication protocol and the communication number;   the receiver device replying to the communication request to establish a second communication with the user device;   the platform sending unit information of the objective code to the receiver device; and   the receiver device outputting the unit information responsive to receiving the unit information.   
     
     
         2 . The communication method of  claim 1 , wherein the platform is configured to detect and confirm a language setting of the user device, and wherein the platform connects with the receiver device according to the language setting of the user device in addition to the setting of the communication protocol and the communication number. 
     
     
         3 . The communication method of  claim 1 , wherein:
 in connecting with the receiver device, the platform performs operations comprising:
 detecting an IP address of the user device; 
 decoding the IP address of the user device to obtain a location of the user device on an electronic map; and 
 sending information of the location of the user device to the receiver device, and 
   the receiver device outputs the electronic map and displays the location of the user device on the electronic map.   
     
     
         4 . The communication method of  claim 1 , wherein:
 in connecting with the receiver device, the platform performs operations comprising:
 detecting Global Positioning System (GPS) information of the user device; 
 decoding the GPS information of the user device to obtain a location of the user device on an electronic map; and 
 sending information of the location of the user device to the receiver device, and 
   the receiver device outputs the electronic map and displays the location of the user device on the electronic map.   
     
     
         5 . The communication method of  claim 1 , wherein, in decoding the specific symbol, the user device decodes the specific symbol during scanning of the specific symbol to initiate the communication request to the platform to result in the platform establishing the first communication with the user device. 
     
     
         6 . The communication method of  claim 1 , wherein:
 the user device outputs the specific symbol through a touch panel display, and   the platform establishes the first communication with the user device upon receiving the communication request initiated by the user device while the user device decodes the specific symbol which is touched by a user via the touch panel display.   
     
     
         7 . The communication method of  claim 6 , wherein the user device outputs a message used that reminds the user to undertake a communication procedure which involves touching or mouse-clicking the specific symbol. 
     
     
         8 . The communication method of  claim 6 , wherein The communication protocol comprises voice communication, video communication and text communication. 
     
     
         9 . The communication method of  claim 1 , wherein:
 the user device outputs the specific symbol through a display of the user device, and   the platform establishes the first communication with the user device upon receiving the communication request initiated by the user device while the user device decodes the specific symbol clicked by a user via a mouse connected to the user device.   
     
     
         10 . The communication method of  claim 9 , wherein the user device outputs a message used that reminds the user to undertake a communication procedure which involves touching or mouse-clicking the specific symbol. 
     
     
         11 . The communication method of  claim 9 , wherein The communication protocol comprises voice communication, video communication and text communication. 
     
     
         12 . The communication method of  claim 1 , wherein the communication number comprises a phone number provided by a telecom operator and a virtual phone numbers set up by the platform. 
     
     
         13 . The communication method of  claim 1 , wherein:
 the platform sends an inquiry message to the user device in detecting objective information of the user device,   the objective information comprises a phone number of the user device, a username of the user device, Global Positioning System (GPS) information of the user device, a language setting of the user device, and an IP address of the user device, and   the platform starts to process the objective information after receiving a confirmation message from the user device.   
     
     
         14 . A communication system, comprising:
 a user device;   a platform comprising a symbol module, a communication module and a symbol database module; and   a receiver device,   wherein:
 the symbol module is configured to generate a specific symbol, according to an objective code and an Internet Protocol (IP) address of the platform, and provide the specific symbol to the symbol database module, 
 the objective code comprises at least one of a customer code, a product code, and a service code, 
 the IP address of the platform is dedicated to the platform, 
 the symbol database module is configured to store and update the specific symbol, the symbol database module is also configured to manage a setting of a communication protocol and a communication number of the specific symbol, 
 the user device is configured to decode the specific symbol and initiate a communication request to the communication module, 
 the communication module is configured to establish a first communication with the user device, the communication module is further configured to communicate with the receiver device according to the setting of the communication protocol and the communication number, 
 the receiver device is configured to reply to a communication request from the platform, thereby resulting in a second communication established between the receiver device and the user device, 
 the symbol database module is configured to send the receiver device unit information associated with the objective code, and 
 the receiver device is configured to receive and output the unit information. 
   
     
     
         15 . The communication system of  claim 14 , wherein the platform further comprises a detection module, and wherein:
 the detection module is configured to detect a language setting of the user device for communication after the user device decodes the specific symbol and initiates the communication request to the platform,   the communication module communicates with the receiver device according to the setting of the communication protocol and the communication number as well as the language setting.   
     
     
         16 . The communication system of  claim 15 , wherein the platform further comprises a map database module, and wherein:
 the detection module is configured to detect and retrieve information of an IP address of the user device and provide the IP address of the user device to the map database module,   the map database module is configured to decode the IP address of the user device to obtain a location of the user device on an electronic map,   the map database module is further configured to send information of the location of the user device to the receiver device through the communication module,   the receiver device is configured to output the electronic map and display the location of the user device on the electronic map.   
     
     
         17 . The communication system of  claim 15 , wherein the platform further comprises a map database module, and wherein:
 the detection module is configured to detect and retrieve Global Positioning System (GPS) information of the user device and provide the GPS address of the user device to the map database module,   the map database module is configured to decode the GPS information of the user device to obtain a location of the user device on an electronic map,   the map database module is further configured to send information of the location of the user device to the receiver device through the communication module,   the receiver device is configured to output the electronic map and display the location of the user device on the electronic map.   
     
     
         18 . A communication method, comprising:
 generating, by a platform, a specific symbol according to an objective code and an Internet Protocol (IP) address of the platform, wherein:
 the specific symbol contains a communication protocol and a communication number set by the platform, 
 the objective code comprises at least one of a customer code, a product code, and a service code, and 
 the IP address of the platform is dedicated to the platform; 
   receiving, by the platform, a communication request from a user device upon the user device decoding the specific symbol;   establishing, by the platform, a first communication with the user device responsive to receiving the communication request;   connecting, by the platform, with a receiver device according to a setting of the communication protocol and the communication number; and   sending, by the platform, unit information of the objective code to the receiver device such that the receiver device outputs the unit information responsive to receiving the unit information.   
     
     
         19 . The communication method of  claim 18 , wherein the generating of the specific symbol comprises detecting a language setting of the user device, and wherein the platform connects with the receiver device according to the language setting of the user device in addition to the setting of the communication protocol and the communication number. 
     
     
         20 . The communication method of  claim 18 , wherein the connecting comprises:
 detecting an IP address or Global Positioning System (GPS) information of the user device;   decoding the IP address or the GPS information of the user device to obtain a location of the user device on an electronic map; and   sending information of the location of the user device to the receiver device.