Crowdsourcing seat quality in a venue

Abstract

Systems and methods for crowdsourcing seat quality are provided. An example method for crowdsourcing seat quality includes receiving an indication of user interest in an event taking place at a venue, determining information about a seat in the venue from previous users of the seat, and displaying a seat map with the information about a seat of the at least one seat.

What is claimed is: 
     
         1 . A crowdsourcing seat quality rating system, comprising:
 a non-transitory memory storing instructions;   one or more hardware processors coupled to the memory and operable to execute the instructions from the memory, the execution of the instructions causing the system to perform operations, the operations comprising:
 in response to determining that a previous seat user attended a previous event, enabling the previous seat user to submit user experience information regarding the seat; 
 receiving a comment from a vendor provider operating at a venue of the previous event in response to obtaining the user experience information; 
 determining a quality rating for the seat based on the user experience information; and 
 directing display of the quality rating for the seat along with the comment from the vendor provider. 
   
     
     
         2 . The system of  claim 1 , wherein the user experience information is selected from the group consisting of: a rating of the seat and one or more comments regarding the seat. 
     
     
         3 . The system of  claim 1 , the operations further comprising:
 displaying a seating chart for the venue, the seating chart including the seat; and   enabling the previous seat user or the vendor provider to annotate the seat.   
     
     
         4 . The system of  claim 1 , the operations further comprising presenting the user experience information to the vendor provider and in response to presenting the user experience information to the vendor provider, receiving the comment from the vendor provider. 
     
     
         5 . The system of  claim 1 , wherein the vendor provider is a mobile vendor offering goods or services for sale at the venue. 
     
     
         6 . The system of  claim 1 , the operations further comprising:
 providing a user interface including a seating chart of the venue, the seating chart including the seat; and   enabling one or more previous seat users of a set of previous seat users or the vendor provider to annotate the seat.   
     
     
         7 . The system of  claim 6 , the operations further comprising: enabling the one or more previous seat users to annotate the seat in response to determining that the one or more previous seat users attended an event of the event type at the venue. 
     
     
         8 . The system of  claim 1 , wherein determining that a previous seat user attended a previous event comprises requesting authentication information describing specific events which took place during the event. 
     
     
         9 . The system of  claim 1 , the operations further comprising:
 determining a subset of previous seat users that have been assigned the seat, the subset of previous seat users selected from a set of previous seat users; and   sending one or more previous seat users of the subset of previous seat users an electronic communication requesting user experience information.   
     
     
         10 . A method for crowdsourcing seat quality, the method comprising:
 in response to determining that a previous seat user attended a previous event, enabling the previous seat user to submit user experience information regarding the seat;   receiving a comment from a vendor provider operating at a venue of the previous event in response to obtaining the user experience information;   determining a quality rating for the seat based on the user experience information; and   directing display of the quality rating for the seat along with the comment from the vendor provider.   
     
     
         11 . The method of  claim 10 , wherein the determining the quality rating includes:
 identifying a second event type that previously took place at the venue and is similar to the event type; and   identifying user experience information about the seat in the venue from at least one other previous seat user who attended the second event type.   
     
     
         12 . The method of  claim 11 , further comprising receiving the user experience information about the seat in the venue from the at least one other previous seat user. 
     
     
         13 . The method of  claim 10 , further comprising presenting the user experience information to the vendor provider and in response to presenting the user experience information to the vendor provider, receiving the comment from the vendor provider. 
     
     
         14 . The method of  claim 10 , wherein the vendor provider is a mobile vendor offering goods or services for sale at the venue. 
     
     
         15 . The method of  claim 10 , wherein the displaying includes displaying in real time the information from the previous seat user and the comment regarding the seat. 
     
     
         16 . A non-transitory computer-readable medium comprising instructions which, in response to execution by a computer system, cause the computer system to perform a method comprising:
 in response to determining that a previous seat user attended a previous event, enabling the previous seat user to submit user experience information regarding the seat;   receiving a comment from a vendor provider operating at a venue of the previous event in response to obtaining the user experience information;   determining a quality rating for the seat based on the user experience information; and   directing display of the quality rating for the seat along with the comment from the vendor provider.   
     
     
         17 . The non-transitory computer-readable medium of  claim 16 , wherein the vendor provider is a mobile vendor offering goods or services for sale at the venue. 
     
     
         18 . The non-transitory computer-readable medium of  claim 16 , the method further comprising presenting the user experience information to the vendor provider and in response to presenting the user experience information to the vendor provider, receiving the comment from the vendor provider. 
     
     
         19 . The non-transitory computer-readable medium of  claim 16 , the method further comprising providing a user interface including a seating chart of the venue, the seating chart including the seat; and
 enabling one or more previous seat users of a set of previous seat users or the vendor provider to annotate the seat.   
     
     
         20 . The non-transitory computer-readable medium of  claim 16 , wherein determining that a previous seat user attended a previous event comprises requesting authentication information describing specific events which took place during the event.