Systems and methods for managing telecommunications

Abstract

Systems and methods of the present disclosure are directed to a telecommunications management system (TMS) that receives an indication from a first user to participate in a telecommunication. The TMS can identify a characteristic of the first user and compare the characteristic with one or more characteristics of each user of a pool of users. The TMS can select, based on the comparison, a second user of the pool of users that matches the first user. The TMS can initiate, responsive to selecting the matching second user, an anonymous telecommunications channel between the first user and the second user.

What is claimed is: 
     
         1 . A method of managing telecommunication channels to reduce resource consumption, comprising:
 authenticating, by an authentication component of a telecommunication management system including a hardware processor, a first device responsive to receiving one or more credentials from the first device;   receiving, by an interface component of the telecommunication management system, a request from the first device to participate in an anonymous telecommunication;   identifying, by a matching engine component of the telecommunication management system, first one or more characteristics stored in a first configuration file for the first device;   selecting, by the matching engine component, from a pool of authenticated devices, a second device having second one or more characteristics stored in a second configuration file that matches the first one or more characteristics of the first device;   initiating, by a connection engine component of the telecommunication management system responsive to selecting the second device, an anonymous telecommunication channel between the first device and the second device;   configuring, by the connection engine component, a timer with a duration parameter that causes the anonymous telecommunication channel to terminate upon expiration of the timer to reduce resource consumption, the timer resettable to extend the anonymous telecommunication channel responsive to receiving an indication from both the first device and the second device; and   updating, by a feedback module upon termination of the anonymous telecommunication channel, the first configuration file for the first device and the second configuration file of the second device to tune the matching engine component.   
     
     
         2 . The method of  claim 1 , comprising:
 providing, by the telecommunications management system, a selectable prompt for display on both the first device and the second device;   receiving, by the telecommunication management system, a first indication from the first device to extend the anonymous telecommunication channel;   identifying, by the telecommunication management system, a second indication from the second device to terminate the anonymous telecommunication channel; and   terminating, by the telecommunication management system based on the second indication and the second indication, the anonymous telecommunication channel.   
     
     
         3 . The method of  claim 1 , comprising:
 configuring, by the telecommunication management system, the anonymous telecommunication channel to enable a listen-only mode to allow one or more devices of the pool of authenticated devices to listen to the anonymous telecommunication channel.   
     
     
         4 . The method of  claim 1 , comprising:
 receiving, by the telecommunication management system, input from the second device upon termination of the anonymous telecommunication channel; and   updating, by the telecommunication management system, the first configuration file for the first device based on the input from the second device.   
     
     
         5 . The method of  claim 1 , wherein initiating the anonymous telecommunication channel comprises:
 initiating, by the telecommunication management system, a first telecommunication link between the telecommunication management system and the first device;   initiating, by the telecommunication management system, a second anonymous telecommunication link between the telecommunication management system and the second device; and   bridging, by the telecommunication management system, the first telecommunication link and the second telecommunication link to establish the anonymous telecommunication channel.   
     
     
         6 . The method of  claim 1 , wherein initiating the anonymous telecommunication channel comprises:
 instructing, by the telecommunication management system, an agent executing on the first device to communicate with an intermediary device different from the second device; and   routing, by the intermediary device, communications with the first device to the second device to establish the anonymous telecommunication channel.   
     
     
         7 . The method of  claim 1 , comprising:
 removing, by the telecommunication management system, the second device from the pool of authenticated devices responsive to initiating the anonymous telecommunication channel between the first device and the second device.   
     
     
         8 . The method of  claim 1 , comprising:
 adding, by the telecommunication management system, the second device to a second pool of authenticated devices;   removing, by the telecommunication management system, the second device from the pool of authenticated devices responsive to initiating the anonymous telecommunication channel between the first device and the second device;   maintaining, by the telecommunication management system, the second device in the second pool of authenticated devices during the anonymous telecommunication channel; and   providing, by the telecommunication management system, during the anonymous telecommunication channel, a selectable prompt to the second device to initiate a second anonymous telecommunication channel with a third device of the second pool of authenticated devices; and   terminating, by the telecommunication management system responsive to receiving a selection via the selectable prompt, the anonymous telecommunication channel between the first device and the second device to initiate the second anonymous telecommunication channel between the second device and the third device.   
     
     
         9 . The method of  claim 1 , comprising:
 identifying, by the telecommunication management system, a plurality of available network interfaces for the first device; and   selecting, by the telecommunication management system for the anonymous telecommunication channel, a network interface of the plurality of available network interfaces that reduces resource consumption.   
     
     
         10 . The method of  claim 1 , comprising:
 identifying, by the telecommunication management system, a first plurality of available network interfaces of the first device;   identifying, by the telecommunication management system, a second plurality of available network interfaces of the second device;   determining, by the telecommunication management system, a first available network interface of the first plurality of available network interfaces and a second available network interface of the second plurality of available network interfaces that satisfy a telecommunications metric; and   initiating, responsive to the determination, the anonymous telecommunications channel between the first device and the second device using the determined first and second available network interfaces.   
     
     
         11 . A system to manage telecommunication channels to reduce resource consumption, comprising:
 an authentication component of a telecommunication management system including a hardware processor to authenticate a first device responsive to receiving one or more credentials from the first device;   an interface component of the telecommunication management system to receive a request from the first device to participate in an anonymous telecommunication;   a matching engine component of the telecommunication management system to:
 identify first one or more characteristics stored in a first configuration file for the first device; and 
 select, from a pool of authenticated devices, a second device having second one or more characteristics stored in a second configuration file that matches the first one or more characteristics of the first device; 
   a connection engine component of the telecommunication management to:
 initiate, responsive to selection of the second device, an anonymous telecommunication channel between the first device and the second device; and 
 configure a timer with a duration parameter that causes the anonymous telecommunication channel to terminate upon expiration of the timer to reduce resource consumption, the timer resettable to extend the anonymous telecommunication channel responsive to receiving an indication from both the first device and the second device; and 
   a feedback module to update, upon termination of the anonymous telecommunication channel, the first configuration file for the first device and the second configuration file of the second device to tune the matching engine component.   
     
     
         12 . The system of  claim 11 , wherein the telecommunication management system is further configured to:
 provide a selectable prompt for display on both the first device and the second device;   receive a first indication from the first device to extend the anonymous telecommunication channel;   identify a second indication from the second device to terminate the anonymous telecommunication channel; and   terminate, based on the second indication and the second indication, the anonymous telecommunication channel.   
     
     
         13 . The system of  claim 11 , wherein the telecommunication management system is further configured to:
 configure the anonymous telecommunication channel to enable a listen-only mode to allow one or more devices of the pool of authenticated devices to listen to the anonymous telecommunication channel.   
     
     
         14 . The system of  claim 11 , wherein the telecommunication management system is further configured to:
 receive input from the second device upon termination of the anonymous telecommunication channel; and   update the first configuration file for the first device based on the input from the second device.   
     
     
         15 . The system of  claim 11 , wherein the telecommunication management system is further configured to:
 initiate a first telecommunication link between the telecommunication management system and the first device;   initiate a second anonymous telecommunication link between the telecommunication management system and the second device; and   bridge the first telecommunication link and the second telecommunication link to establish the anonymous telecommunication channel.   
     
     
         16 . The system of  claim 11 , wherein the telecommunication management system is further configured to:
 instruct an agent executing on the first device to communicate with an intermediary device different from the second device, the intermediary device configured to route communications with the first device to the second device to establish the anonymous telecommunication channel.   
     
     
         17 . The system of  claim 11 , wherein the telecommunication management system is further configured to:
 remove the second device from the pool of authenticated devices responsive to initiating the anonymous telecommunication channel between the first device and the second device.   
     
     
         18 . The system of  claim 11 , wherein the telecommunication management system is further configured to:
 add the second device to a second pool of authenticated devices;   remove the second device from the pool of authenticated devices responsive to initiating the anonymous telecommunication channel between the first device and the second device;   maintain the second device in the second pool of authenticated devices during the anonymous telecommunication channel; and   provide during the anonymous telecommunication channel, a selectable prompt to the second device to initiate a second anonymous telecommunication channel with a third device of the second pool of authenticated devices; and   terminate, responsive to receiving a selection via the selectable prompt, the anonymous telecommunication channel between the first device and the second device to initiate the second anonymous telecommunication channel between the second device and the third device.   
     
     
         19 . The system of  claim 11 , wherein the telecommunication management system is further configured to:
 identify a plurality of available network interfaces for the first device; and   select, for the anonymous telecommunication channel, a network interface of the plurality of available network interfaces that reduces resource consumption.   
     
     
         20 . The system of  claim 11 , wherein the telecommunication management system is further configured to:
 identify a first plurality of available network interfaces of the first device;   identify a second plurality of available network interfaces of the second device;   determine a first available network interface of the first plurality of available network interfaces and a second available network interface of the second plurality of available network interfaces that satisfy a telecommunications metric; and   initiate the anonymous telecommunications channel between the first device and the second device using the determined first and second available network interfaces.