US2020374650A1PendingUtilityA1

Obtaining user assistance

Assignee: UBER TECHNOLOGIES INCPriority: Sep 30, 2004Filed: May 7, 2020Published: Nov 26, 2020
Est. expirySep 30, 2024(expired)· nominal 20-yr term from priority
H04L 67/52H04W 4/021H04L 67/125H04W 4/02G06Q 10/06H04L 67/18
56
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Claims

Abstract

An apparatus, device, method, computer program product, and system that searches a plurality of end user assistances respectively corresponding to a plurality of items for an end user assistance correlating with a user-selected item.

Claims

exact text as granted — not AI-modified
1 . A system comprising:
 at least one electronic device including at least:
 circuitry configured for automatically identifying a plurality of items having a presence within a geographic locale, including at least: i) receiving, from a plurality of sensors comprising at least two sensors having different sensing parameters respectively operable to provide a different signal, a plurality of signals associated with each item of the plurality of items comprising an embedded device wherein the receiving the signal indicates that the item is within the geographic locale; and (ii) identifying the each item of the plurality of items in response to the plurality of signals; 
 circuitry configured for automatically obtaining a plurality of end-user assistances associated with the plurality of items in response to the automatically identifying of the plurality of items; 
 circuitry configured for automatically saving the plurality of end-user assistances associated with the plurality of items, and 
 circuitry configured for presenting at least one end-user assistance of the plurality of end-user assistances. 
   
     
     
         2 . The system of  claim 1 , wherein the circuitry configured for automatically obtaining a plurality of end-user assistances associated with the plurality of items in response to the automatically identifying of the plurality of items includes:
 circuitry configured for receiving a user input requesting at least one end-user assistance in operating at least one user-selected item from among the plurality of items.   
     
     
         3 . The system of  claim 2 , wherein the circuitry configured for automatically obtaining a plurality of end-user assistances associated with the plurality of items in response to the automatically identifying of the plurality of items includes:
 circuitry configured for searching for at least one saved end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item.   
     
     
         4 . The system of  claim 3 , wherein the circuitry configured for automatically obtaining a plurality of end-user assistances associated with the plurality of items in response to the automatically identifying of the plurality of items includes:
 circuitry configured for obtaining at least one saved end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item.   
     
     
         5 . The system of  claim 3 , wherein the circuitry configured for searching for at least one saved end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item includes:
 circuitry configured for searching for user assistance information for operation of the at least one user-selected item.   
     
     
         6 . The system of  claim 3 , wherein circuitry configured for searching for at least one saved end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item includes:
 circuitry configured for searching for user assistance instructions for operation of the at least one user-selected item.   
     
     
         7 . The system of  claim 3 . wherein the circuitry configured for searching for at least one saved end user assistance including at least one manual that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item includes:
 circuitry configured for searching a plurality of saved end user assistances for an end user assistance for operation of the at least one user-selected item.   
     
     
         8 . The system of  claim 3 , wherein the circuitry configured for searching for at least one saved end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item includes:
 circuitry configured for searching for at least one of: an end user information corresponding to a user-selected item, an end user instruction corresponding to a user-selected item, an end user education corresponding to a user-selected item, and/or an end user operation information corresponding to a user-selected item.   
     
     
         9 . The system of  claim 4 , wherein the circuitry configured for presenting at least one end-user assistance of the plurality of end-user assistances includes:
 circuitry configured for presenting the obtained at least one end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item.   
     
     
         10 . A system comprising:
 at least one processor; and   at least one memory operatively coupled to the at least one processor, the at least one memory bearing one or more instructions that, when executed by the at least one processor perform operations including at least:
 automatically identifying a plurality of items having a presence within a geographic locale, including at least: i) receiving, using a plurality of sensors comprising at least two sensors having different sensing parameters, each sensor respectively operable to provide a different signal, a signal from each item of the plurality of items comprising an embedded device, wherein the receiving the signal indicates that the each item is within the geographic locale; and (ii) identifying the each item of the plurality of items in response to the signal; 
 automatically obtaining a plurality of end-user assistances associated with the plurality of items in response to the automatic identification of the plurality of items; 
 automatically saving the plurality of end-user assistances associated with the plurality of items, and 
 presenting at least one end-user assistance of the plurality of end-user assistances. 
   
     
     
         11 . The system of  claim 10 , wherein automatically obtaining a plurality of end-user assistances associated with the plurality of items in response to the automatically identifying of the plurality of items includes:
 receiving a user input requesting at least one end-user assistance in operating at least one user-selected item from among the plurality of items.   
     
     
         12 . The system of  claim 11 , wherein automatically obtaining a plurality of end-user assistances associated with the plurality of items in response to the automatically identifying of the plurality of items includes:
 searching for at least one saved end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item.   
     
     
         13 . The system of  claim 12 , wherein automatically obtaining a plurality of end-user assistances associated with the plurality of items in response to the automatically identifying of the plurality of items includes:
 automatically obtaining at least one saved end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item.   
     
     
         14 . The system of  claim 12 , wherein searching for at least one saved end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item includes:
 searching for user assistance information for operation of the at least one user-selected item.   
     
     
         15 . The system of  claim 13 , wherein searching for at least one saved end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item includes:
 searching for user assistance instructions for operation of the at least one user-selected item.   
     
     
         16 . The system of  claim 13 , wherein presenting at least one end-user assistance of the plurality of end-user assistances includes:
 presenting the obtained at least one end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item.   
     
     
         17 . A method comprising:
 automatically identifying a plurality of items having a presence within a geographic locale, including at least: i) receiving, from a plurality of sensors comprising at least two sensors having different sensing parameters respectively operable to provide a different signal, a plurality of signals associated with each item of the plurality of items comprising an embedded device, wherein the receiving the plurality of signals indicates that the each item is within the geographic locale; and (ii) identifying the each item of the plurality of items in response to the plurality of signals;   automatically obtaining a plurality of end-user assistances associated with the plurality of items in response to the automatically identifying of the plurality of items;   automatically saving the plurality of end-user assistances associated with the plurality of items, and   presenting at least one end-user assistance of the plurality of end-user assistances.   
     
     
         18 . The method of  claim 17 , wherein automatically obtaining a plurality of end-user assistances associated with the plurality of items in response to the automatically identifying of the plurality of items includes:
 receiving a user input requesting at least one end-user assistance in operating at least one user-selected item from among the plurality of items.   
     
     
         19 . The method of  claim 18 , wherein automatically obtaining a plurality of end-user assistances associated with the plurality of items in response to the automatically identifying of the plurality of items includes:
 searching for at least one saved end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item.   
     
     
         20 . The method of  claim 19 , wherein automatically obtaining a plurality of end-user assistances associated with the plurality of items in response to the automatically identifying of the plurality of items includes:
 automatically obtaining at least one saved end user assistance that correlates with the user input requesting at least one end-user assistance in operating the at least one user-selected item.

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