Method and system for secure remote interaction

Abstract

Embodiments may include systems, apparatus, and methods for direct onscreen computer system or software navigation and guidance without the need for direct user computer access or control, or the download of any additional software, thereby enabling such navigation and guidance without the risk of exposure of sensitive information from the user device.

1 . A method comprising:
 receiving a connection request from a user device;   creating an operator instance visual to be a copy of a user visual from the user device;   establishing a communication channel with the user device and the operator instance visual;   receiving a command through the operator instance visual;   sending a command to overlay an object on the user device; and   closing the communication channel.   
     
     
         2 . A system comprising:
 a server;   a user device;   a communication channel interconnecting the user device, the server, and an operator instance visual;   and an application running on the server configured to:
 receive a connection request from the user device; 
 create the operator instance visual to be a copy of a user visual from the user device; 
 establish the communication channel with the user device and with the operator instance visual; 
 receive a command through the operator instance visual; 
 send a command to overlay an object on the user device; and 
 closing the communication channel.