US2020236001A1PendingUtilityA1

System and method for processing of current and historical impact status information

Assignee: SERVICENOW INCPriority: Apr 13, 2017Filed: Jan 27, 2020Published: Jul 23, 2020
Est. expiryApr 13, 2037(~10.7 yrs left)· nominal 20-yr term from priority
H04L 41/0853G06F 11/3433G06F 11/3055G06F 11/3006G06F 11/0781H04L 41/12H04L 41/22G06F 16/84G06F 16/219G06F 16/9024G06F 16/9038G06F 11/3419
41
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Claims

Abstract

A system for generating a node map including current and historical information regarding a condition of a component of a computing infrastructure is disclosed. The system includes a server including a processor and a memory that includes instructions executable by the processor to receive an event associated with the condition of the component, wherein the event includes an event time and indication of a severity associated with the event, determine an impact value on the component based on the indication of the severity associated with the event, generate a time series datum in a time series data store, for the component, based on the event time and the impact value, and generate the node map that includes a node representative of the component including a node icon having, associated with the component, a first indicator of the impact value and a second indicator of historical impact values based on the time series data store.

Claims

exact text as granted — not AI-modified
1 - 20 . (canceled) 
     
     
         21 . A system, comprising:
 one or more hardware processors; and   a non-transitory memory, storing instructions that, when executed by the one or more hardware processors, cause the one or more hardware processors to perform operations comprising:
 receiving a request to display a condition of a component of a computing infrastructure, wherein the request identifies the component and a time period; 
 retrieving impact data comprising an impact value over the course of the time period, wherein the impact value is indicative of a severity of an event associated with the condition of the component; and 
 generating a node map including a node icon having a first indicator of the impact value, wherein the node icon is representative of the component. 
   
     
     
         22 . The system of  claim 21 , the operations comprising:
 receiving the request from a client device; and   outputting the node map to the client device for display via a graphical user interface.   
     
     
         23 . The system of  claim 21 , wherein the impact data comprises one or more historical impact values indicative of one or more historical events associated with the condition of the component, and wherein the node icon of the node map includes a second indicator of the one or more historical impact values. 
     
     
         24 . The system of  claim 23 , the operations comprising:
 aggregating a respective total impact value time for each historical impact value of the one or more historical impact values;   determining, based on the total impact value times and the time period, a percent time of the time period for each historical impact value; and   generating the second indicator indicative of the percent time and each corresponding historical impact value.   
     
     
         25 . The system of  claim 21 , wherein the node icon is configured to display additional information for each historical impact value in response to user interaction. 
     
     
         26 . The system of  claim 21 , wherein the node map comprises one or more additional node icons, and wherein each additional node icon is representative of a respective component of one or more additional components. 
     
     
         27 . The system of  claim 26 , wherein the node map includes connections among the node icon and the one or more additional node icons. 
     
     
         28 . The system of  claim 26 , wherein the request identifies a business service, and wherein the operations comprise determining the one or more additional components based on the business service. 
     
     
         29 . The system of  claim 21 , wherein the time period comprises a default time period or a user input. 
     
     
         30 . The system of  claim 21 , wherein the component comprises a network resource, a software resource, a storage resource, or a database resource. 
     
     
         31 . A method for generating a node map regarding a condition of a component of a computing infrastructure, the method comprising:
 receiving a request to display the condition of the component, wherein the request identifies the component and a time period;   retrieving an impact value, one or more historical impact values, or both, based on the time period, wherein the impact value is indicative of a severity of an event associated with the condition of the component, and wherein the one or more historical impact values are indicative of one or more historical events associated with the condition of the component; and   generating a node map including a node icon having a first indicator of the impact value, a second indicator of the one or more historical impact values, or both, wherein the node icon is representative of the component.   
     
     
         32 . The method of  claim 31 , comprising:
 aggregating total impact value times for each historical impact value of the one or more historical impact values;   determining, based on the total impact value times and the time period, a percent time of the time period for each historical impact value; and   generating the second indicator indicative of the percent time and each corresponding historical impact value.   
     
     
         33 . The method of  claim 31 , comprising:
 receiving the request from a computing device; and   outputting the node map to the computing device for display via a graphical user interface.   
     
     
         34 . The method of  claim 31 , wherein the component comprises a network resource, a software resource, a storage resource, or a database resource. 
     
     
         35 . A non-transitory computer-readable medium comprising computer readable code, that when executed by one or more processors, causes the one or more processors to perform operations comprising:
 receiving a request to display a condition of a component of a computing infrastructure, wherein the request identifies the component and a time period;   retrieving impact data comprising:
 an impact value indicative of a severity of an event associated with the condition of the component; and 
 one or more historical impact values indicative of one or more historical events associated with the condition of the component; and 
   generating a node map including a node icon having a first indicator of the impact value, a second indicator of the one or more historical impact values, or both, wherein the node icon is representative of the component.   
     
     
         36 . The non-transitory computer-readable medium of  claim 35 , wherein the instructions, when executed by the one or more hardware processors, cause the one or more hardware processors to:
 aggregating a respective total impact value time for each historical impact value of the one or more historical impact values;   determining, based on the total impact value times and the time period, a percent time of the time period for each historical impact value; and   generating the second indicator indicative of the percent time and each corresponding historical impact value.   
     
     
         37 . The non-transitory computer-readable medium of  claim 35 , wherein the first indicator is a colored rectangle, and wherein a color of the colored rectangle indicates the impact value. 
     
     
         38 . The non-transitory computer-readable medium of  claim 35 , wherein the node map comprises one or more additional node icons, and wherein each additional icon is representative of a respective component of one or more additional components. 
     
     
         39 . The non-transitory computer-readable medium of  claim 38 , wherein the request identifies a business service, and wherein the instructions, when executed by the one or more hardware processors, cause the one or more hardware processors to determine the one or more additional components based on the business service. 
     
     
         40 . The non-transitory computer-readable medium of  claim 35 , wherein the component comprises a network resource, a software resource, a storage resource, or a database resource.

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