Mobile device task management and queue for medical triage

Abstract

This document discusses, among other things, systems and methods for preventing fraud in remote service inquiries in medical and other environments. An individual may be able to register only one device per profile. The doctor approves each patient and the device prior to the patient being allowed to call a phone number associated with the nursing triage service. When the caller uses that device, the teller is able to confirm that the register device is associated with the patient. This provides an additional layer of security without requiring caller to identify the phone number.

What is claimed is: 
     
         1 . A computer-assisted method of routing a medical request, the method comprising:
 registering a medical request application residing on a user's mobile electronic device, the registration including receiving an association request from the mobile electronic device at a verification server, verifying the provider code from the association request against a preloaded list of provider codes to confirm the user is authorized to register the medical request application, and sending to the medical request application on the mobile electronic device an association confirmation message code in response to the confirmation that the user is authorized to register the medical request application;   authorizing a medical request received from the mobile electronic device, the authorization including identifying a match between a unique device identifier code and a plurality of entries within a list of medical request patients and confirming the user has been verified as being authorized to submit the medical request; and   routing the medical request based on the patient type to a medical software application system for fulfilling the medical request.   
     
     
         2 . The method of  claim 1 , wherein:
 the association request is received via a first communication channel;   the provider code is uniquely associated with an installation of the medical request application residing on the mobile electronic device to allow a single mobile electronic device to be registered at a time;   the association confirmation message code is sent to the mobile electronic device via a second communication channel, the second communication channel being different from the first communication channel; and   the association confirmation message code is received from the medical request application residing on the mobile electronic device via the first communication channel.   
     
     
         3 . The method of  claim 2 , further including:
 registering the medical request application residing on a second electronic device, the registration including receiving an association request from the second electronic device at the verification server, verifying the provider code from the association request against the preloaded list of provider codes to confirm the second electronic device is authorized to register the medical request application, and sending to the medical request application on the second electronic device a second confirmation message code in response to the confirmation that the second electronic device is authorized to register the medical request application on the second electronic device;   authorizing a second medical request received from the second electronic device, the authorization including identifying a second match between a second device identifier code and the plurality of entries within the list of medical request patients and confirming the second electronic device has been verified as being authorized to submit the second medical request; and   routing the second medical request based on the patient type to the medical software application system for fulfilling the second medical request.   
     
     
         4 . The method of  claim 3 , further including deregistering the medical request application residing on the first electronic device responsive to the registration of the medical request application residing on the second electronic device. 
     
     
         5 . The method of  claim 2 , wherein registering the medical request application residing on the mobile electronic device further includes receiving payment information and a selection of a medical request routing service plan. 
     
     
         6 . The method of  claim 2 , wherein registering the medical request application residing on the mobile electronic device further includes receiving a medical request plan code, the medical request plan code uniquely associated with a prepaid medical request routing service plan. 
     
     
         7 . The method of  claim 2 , wherein verifying that the user is authorized to submit the medical request includes:
 sending the association request to a remote authenticator device; and   receiving, from the remote authenticator device, a confirmation that the user is authorized to submit the medical request.   
     
     
         8 . The method of  claim 1 , wherein:
 the medical call center server device platform includes a medical request queue;   routing the medical request includes routing the medical request into the medical request queue; and   routing the medical request into the medical request queue includes:   determining whether the medical request requires immediate attention; and   when it is determined that the medical request requires immediate attention, providing a notification to a medical request service operator of the medical request.   
     
     
         9 . The method of  claim 1 , wherein routing the medical request includes:
 identifying a routing characteristic of the medical request; and   routing, based on the routing characteristic, the medical request to a call center server device platform, the call center server device platform selected from among a plurality of available call center server device platforms.   
     
     
         10 . The method of  claim 2 , wherein receiving the association request to associate the medical request application residing on the mobile electronic device with the user includes receiving user identification information, the user identification information including at least one of a name, a date of birth, and a unique health care provider identification number. 
     
     
         11 . A verification server system for routing a medical request, the verification server system comprising:
 a memory;   a communication module;   a medical request patient database including a plurality of patient entries, each patient entry corresponding to each of a plurality of managed patients within a medical practice management system;   a unique device identification database; and   a processor configured to:   register a medical request application residing on a user's mobile electronic device, the registration including the processor being further configured to receive an association request from the mobile electronic device at the verification server, verify the provider code from the association request against a preloaded list of provider codes to confirm the user is authorized to register the medical request application, and send to the medical request application on the mobile electronic device an association confirmation message code in response to the confirmation that the user is authorized to register the medical request application; and   authorize a medical request received from the mobile electronic device, the authorization including the processor being further configured to identify a match between a unique device identifier code and a plurality of entries within a list of medical request patients and confirm the user has been verified as being authorized to submit the medical request; and   route the medical request based on the patient type to a medical software application system for fulfilling the medical request.   
     
     
         12 . The system of  claim 11 , wherein:
 the association request is received via a first communication channel;   the provider code is uniquely associated with an installation of the medical request application residing on the mobile electronic device to allow a single mobile electronic device to be registered at a time;   the association confirmation message code is sent to the mobile electronic device via a second communication channel within the communications module, the second communication channel being different from the first communication channel; and   the association confirmation message code is received from the medical request application residing on the mobile electronic device via the first communication channel within the communications module.   
     
     
         13 . The system of  claim 11 , wherein to route the medical request, the processor is further configured to:
 identify a routing characteristic of the medical request; and   route, based on the routing characteristic, the medical request to a call center server device platform, the call center server device platform selected from among a plurality of available call center server device platforms.   
     
     
         14 . The system of  claim 11 , the processor further configured to:
 register the medical request application residing on a second electronic device, the registration including receiving an association request from the second electronic device at the verification server, verifying the provider code from the association request against the preloaded list of provider codes to confirm the second electronic device is authorized to register the medical request application, and sending to the medical request application on the second electronic device a second confirmation message code in response to the confirmation that the second electronic device is authorized to register the medical request application on the second electronic device;   authorize a second medical request received from the second electronic device, the authorization including identifying a second match between a second device identifier code and the plurality of entries within the list of medical request patients and confirming the second electronic device has been verified as being authorized to submit the second medical request; and   route the second medical request based on the patient type to the medical software application system for fulfilling the second medical request.   
     
     
         15 . The system of  claim 14 , the processor further configured to deregister the medical request application residing on the first electronic device responsive to the registration of the medical request application residing on the second electronic device. 
     
     
         16 . At least one non-transitory machine-readable storage medium, comprising a plurality of instructions that, responsive to being executed with processor circuitry of a computer-controlled device, cause the computer-controlled device to:
 register a medical request application residing on a user's mobile electronic device, the registration including receiving an association request from the mobile electronic device at a verification server, verifying the provider code from the association request against a preloaded list of provider codes to confirm the user is authorized to register the medical request application, and sending to the medical request application on the mobile electronic device an association confirmation message code in response to the confirmation that the user is authorized to register the medical request application;   authorize a medical request received from the mobile electronic device, the authorization including identifying a match between a unique device identifier code and a plurality of entries within a list of medical request patients and confirming the user has been verified as being authorized to submit the medical request; and   route the medical request based on the patient type to a medical software application system for fulfilling the medical request.   
     
     
         17 . The non-transitory machine-readable storage medium of  claim 16 , wherein:
 the association request is received via a first communication channel;   the provider code is uniquely associated with an installation of the medical request application residing on the mobile electronic device to allow a single mobile electronic device to be registered at a time;   the association confirmation message code is sent to the mobile electronic device via a second communication channel, the second communication channel being different from the first communication channel; and   the association confirmation message code is received from the medical request application residing on the mobile electronic device via the first communication channel.   
     
     
         18 . The non-transitory machine-readable storage medium of  claim 16 , wherein the plurality of instructions further cause the computer-controlled device to:
 identify a routing characteristic of the medical request; and   route, based on the routing characteristic, the medical request to a call center server device platform, the call center server device platform selected from among a plurality of available call center server device platforms.   
     
     
         19 . The non-transitory machine-readable storage medium of  claim 16 , the plurality of instructions further causing the computer-controlled device to:
 register the medical request application residing on a second electronic device, the registration including receiving an association request from the second electronic device at the verification server, verifying the provider code from the association request against the preloaded list of provider codes to confirm the second electronic device is authorized to register the medical request application, and sending to the medical request application on the second electronic device a second confirmation message code in response to the confirmation that the second electronic device is authorized to register the medical request application on the second electronic device;   authorize a second medical request received from the second electronic device, the authorization including identifying a second match between a second device identifier code and the plurality of entries within the list of medical request patients and confirming the second electronic device has been verified as being authorized to submit the second medical request; and   route the second medical request based on the patient type to the medical software application system for fulfilling the second medical request.   
     
     
         20 . The non-transitory machine-readable storage medium of  claim 19 , the plurality of instructions further causing the computer-controlled device to deregister the medical request application residing on the first electronic device responsive to the registration of the medical request application residing on the second electronic device.