Internet of things broken device alert system and method

Abstract

A system and method for executing a service request for repair or maintenance of a device on the Internet of things is disclosed. In one embodiment, the system comprises a database containing enterprise policy and device information necessary for service request execution which are accessed by policy and dispatch service modules when activated remotely by a support device. A method as described herein comprises activation, policy verification and dispatch authorization, all with the push of a button or other seamless activation means, resulting in the repair or maintenance of a device on the Internet of things according to predetermined policies of the enterprise. A system of the present invention may comprise provisioned applications enabling remote activation of service requests from outside an enterprise network, with or without added security features within the network. A system and method as described herein substantially limit the number of interactions required for efficient service.

What is claimed is: 
     
         1 . A system for executing a service request for a network device in need of service, the system comprising:
 at least one support device and at least one dispatch device, each being in network communication with at least one server, the at least one server comprising a non-transitory computer readable medium tangibly storing;   at least one database;   at least one application program interface;   at least one policy service module tangibly storing instructions which when executed by a processor cause the processor to verify a policy associated with the service request by accessing policy information within the database; and   at least one dispatch service module tangibly storing instructions which when executed by a processor cause the processor to transmit the service request to a dispatch device, the service request containing all the necessary instructions to service the network device in accordance with user preferences;   wherein upon receipt of the service request by the dispatch device, the service request is executed.   
     
     
         2 . The system of  claim 1 , wherein the at least one support device comprises a single push button that enables the service request to be executed according to the user preferences. 
     
     
         3 . The system of  claim 1 , wherein the at least one support device comprises a user interface that allows a user to select a device on an Internet of things to receive service. 
     
     
         4 . The system of  claim 3 , wherein the user interface further allows the user to select the type of service the device is to receive. 
     
     
         5 . The system of  claim 1 , wherein the user preferences are stored within the database. 
     
     
         6 . A method of servicing at least one network device, the method comprising:
 providing a system according to  claim 1 ;   populating the database with information associated with the at least one device, the information comprising a unique identifier, an Internet protocol address, a physical description of the device, a physical location of the device and user preferences for servicing the device;   requesting service to the at least one network device via the support device, wherein upon request the support device communicates with the application program interface and causes the policy service module to access the database and obtain instructions for servicing the at least one network device;   wherein once obtained, the instructions are executed by a processor and cause the processor to create a service ticket and transmit the ticket to a technician device;   wherein once received, the instructions are executed, causing the service method to be completed.   
     
     
         7 . The method of  claim 6 , further comprising the step of obtaining at least one approval for the service method to be completed. 
     
     
         8 . The method of  claim 6 , wherein the service ticket contains instructions for completing the service request.