Vector-based characterizations of products and individuals with respect to customer service agent assistance

Abstract

Systems, apparatuses, and methods are provided herein for providing customer service agent assistance. A system for providing customer service agent assistance comprises a customer profile database storing customer partiality vectors for a plurality of customers, the customer partiality vectors comprise customer value vectors, a communication device, and a control circuit. The control circuit being configured to: provide a customer service agent user interface on a user device associated with a customer service agent, associate a particular customer with the customer service agent, retrieving at least one customer value vector for the particular customer from the customer profile database, and cause, via the communication device, the at least one customer value vector of the particular customer to be displayed on the customer service agent user interface of the user device.

What is claimed is: 
     
         1 . A system for providing customer service agent assistance, comprising:
 a customer profile database storing customer partiality vectors for each of a plurality of customers;   a product database storing vectorized product characterizations for each of a plurality of products;   a control circuit coupled to the customer profile database and the product database, the control circuit being configured to:
 support a customer service session with a customer; 
 identify the customer as a particular given customer; 
 retrieve customer partiality vectors for the particular given customer from the customer profile database to provide retrieved customer partiality vectors; 
 receive a product identifier provided by the particular given customer; 
 retrieve vectorized product characterizations associated with the product identifier from the product database to provide retrieved vectorized product characterizations; 
 compare the retrieved customer partiality vectors with the retrieved vectorized product characterizations to select at least one retrieved vectorized product characterization with a high degree of alignment with the retrieved customer partiality vectors to provide at least one selected vectorized product characterization; 
 present content corresponding to the at least one selected vectorized product characterization to the particular given customer. 
   
     
     
         2 . The system of  claim 1 , wherein the customer partiality vectors each represents at least one of a person's values, preferences, affinities, and aspirations. 
     
     
         3 . The system of  claim 1 , wherein the customer partiality vectors each comprises a magnitude that corresponds to the customer's belief in good that comes from an order associated with that value. 
     
     
         4 . The system of  claim 1 , wherein the customer partiality vectors comprise partiality vectors determined from a purchase history of the particular given customer. 
     
     
         5 . The system of  claim 1  wherein the control circuit is configured to present the content corresponding to the at least one selected vectorized product characterization to the particular given customer by, at least in part, forwarding the content to a customer service agent user device such that the customer service agent user device then forwards the content for presentation to the particular given customer. 
     
     
         6 . The system of  claim 5 , wherein the control circuit is further configured to:
 select one or more attributes associated with the product identifier as relevant attributes based on the customer partiality vectors; and   present at least some of the relevant attributes to the particular given customer.   
     
     
         7 . The system of  claim 6  wherein the control circuit is further configured to present the at least some of the relevant attributes to the particular given customer by, at least in part, forwarding the at least some of the relevant attributes to a customer service agent user device such that the customer service agent user device then forwards the at least some of the relevant attributes for presentation to the particular given customer. 
     
     
         8 . The system of  claim 1 , wherein the control circuit is further configured to:
 select a script for communicating with the particular given customer based on the customer partiality vectors for the particular given customer; and   use the script to communicate with the particular given customer.   
     
     
         9 . The system of  claim 1 , wherein the control circuit is further configured to:
 recommend one or more products for purchase by the particular given customer based on the customer partiality vectors for the particular given customer.   
     
     
         10 . The system of  claim 1 , wherein the control circuit is further configured to:
 select a customer service agent from a plurality of customer service agents based on the customer partiality vectors for the particular customer.   
     
     
         11 . A method for customer service agent assistance, comprising:
 by a control circuit;
 supporting a customer service session via a customer service kiosk; 
 identifying via the customer service kiosk a particular given customer; 
 retrieving customer partiality vectors of the particular given customer from a customer profile database storing customer partiality vectors for a plurality of customers to provide retrieved customer partiality vectors; 
 receiving a product identifier via the customer service kiosk; 
 retrieving vectorized product characterizations associated with the product identifier from a product database to provide vectorized product characterizations, the product database storing vectorized product characterizations of a plurality of products; 
 comparing the retrieved customer partiality vectors with corresponding retrieved vectorized product characterizations associated with the product identifier to select at least one vectorized product characterization with a high degree of alignment with the customer partiality vectors to provide at least one selected vectorized product characterization; 
 presenting content corresponding to the at least one selected vectorized product characterization to the particular given customer via the customer service kiosk. 
   
     
     
         12 . The method of  claim 11 , wherein the customer partiality vectors each represents at least one of a person's values, preferences, affinities, and aspirations. 
     
     
         13 . The method of  claim 11 , wherein the customer partiality vectors each comprises a magnitude that corresponds to the customer's belief in good that comes from an order associated with that value. 
     
     
         14 . The method of  claim 11 , wherein the customer partiality vectors comprise partiality vectors determined from a purchase history of the particular customer. 
     
     
         15 . The method of  claim 11  wherein the method further comprises presenting the content corresponding to the at least one selected vectorized product characterization to the particular given customer by, at least in part, forwarding the content to a customer service agent user device such that the customer service agent user device then forwards the content for presentation to the particular given customer via the customer service kiosk. 
     
     
         16 . The method of  claim 15 , wherein the method further comprises:
 selecting one or more attributes associated with the product identifier as relevant attributes based on the customer partiality vectors; and   presenting at least some of the relevant attributes to the particular given customer.   
     
     
         17 . The method of  claim 16  wherein presenting the at least some of the relevant attributes to the particular given customer comprises, at least in part, forwarding the at least some of the relevant attributes to a customer service agent user device such that the customer service agent user device then forwards the at least some of the relevant attributes for presentation to the particular given customer. 
     
     
         18 . The method of  claim 11 , wherein the method further comprises:
 selecting a script for communicating with the particular given customer based on the customer partiality vectors for the particular given customer; and   using the script to communicate with the particular given customer.   
     
     
         19 . The method of  claim 11 , wherein the method further comprises:
 recommending one or more products for purchase by the particular given customer based on the customer partiality vectors for the particular given customer.   
     
     
         20 . The method of  claim 11 , wherein the method further comprises: selecting a customer service agent from a plurality of customer service agents based on the customer partiality vectors for the particular customer.