Vector-based characterizations of products and individuals with respect to customer service agent assistance

Abstract

Systems, apparatuses, and methods are provided herein for providing customer service agent assistance. A system for providing customer service agent assistance comprises a customer profile database storing customer partiality vectors for a plurality of customers, the customer partiality vectors comprise customer value vectors, a communication device, and a control circuit. The control circuit being configured to: provide a customer service agent user interface on a user device associated with a customer service agent, associate a particular customer with the customer service agent, retrieving at least one customer value vector for the particular customer from the customer profile database, and cause, via the communication device, the at least one customer value vector of the particular customer to be displayed on the customer service agent user interface of the user device.

What is claimed is: 
     
         1 . An apparatus for mapping a space comprising:
 a non-transitory storage medium storing a set of computer readable instructions; and   a control circuit configured to execute the set of computer readable instructions which causes to the control circuit to:
 provide, via a communication device coupled to the control circuit, a customer service agent user interface on a user device associated with a customer service agent; 
 associate a particular customer with the customer service agent; 
 retrieve at least one customer value vector for the particular customer from the customer profile database storing customer partiality vectors of a plurality of customers, the customer partiality vectors comprise customer value vectors; and 
 cause, via the communication device, the at least one customer value vector for the particular customer to be displayed on the customer service agent user interface. 
   
     
     
         2 . A system for providing shopping agent assistance, comprising:
 a customer profile database storing customer partiality vectors for a plurality of customers, the customer partiality vectors comprise customer value vectors;   a communication device; and   a control circuit coupled to the customer profile database and the communication device, the control circuit being configured to:   provide a shopping agent user interface on a user device associated with a shopping agent;   associate a customer with the shopping agent;   retrieving at least one customer value vector for the customer from the customer profile database; and   cause, via the communication device, the at least one customer value vector of the customer to be displayed on the shopping agent user interface of the user device.   
     
     
         3 . The system of  claim 2 , wherein the customer partiality vectors each represents at least one of a person's values, preferences, affinities, and aspirations. 
     
     
         4 . The system of  claim 2 , wherein the customer partiality vectors each comprises a magnitude that corresponds to the customer's belief in good that comes from an order associated with that value. 
     
     
         5 . The system of  claim 2 , wherein the customer partiality vectors comprise partiality vectors determined from a purchase history of the customer. 
     
     
         6 . The system of  claim 2 , wherein the control circuit is further configured to:
 receive a product identifier via the user device; and   retrieve vectorized product characterizations associated with the product identifier from a product database.   
     
     
         7 . The system of  claim 6 , wherein the control circuit is further configured to:
 determine a compatibility based on comparing the customer partiality vectors and the vectorized product characterizations; and   cause the shopping agent user interface to display the compatibility.   
     
     
         8 . The system of  claim 7 , wherein the compatibility comprises a score and the shopping agent user interface is configured to display a visual representation of the score. 
     
     
         9 . The system of  claim 6 , wherein the product identifier is received from the shopping agent user interface via one or more of a barcode, a Radio Frequency Identification (RFID) tag, a photograph, a product name, and a brand name. 
     
     
         10 . The system of  claim 2 , wherein the control circuit is further configured to:
 recommend one or more products to purchase for the customer based on the customer partiality vectors of the customer.   
     
     
         11 . The system of  claim 2 , wherein the customer is associated with the shopping agent based on one or more of a current location of the shopping agent, one or more customer orders, and a customer selection received in the shopping agent user interface. 
     
     
         12 . A method for providing shopping agent assistance, comprising:
 providing, with a control circuit and a communication device coupled to the control circuit, a shopping agent user interface on a user device associated with a shopping agent;   associating, with the control circuit, a customer with the shopping agent;   retrieving, with the control circuit, at least one value vector of the customer from a customer profile database storing customer partiality vectors for a plurality of customers, the customer partiality vectors comprise customer value vectors; and   causing, via the communication device, the at least one customer value vector of the customer to be displayed on the shopping agent user interface.   
     
     
         13 . The method of  claim 12 , wherein the customer partiality vectors each represents at least one of a person's values, preferences, affinities, and aspirations. 
     
     
         14 . The method of  claim 12 , wherein the customer partiality vectors each comprises a magnitude that corresponds to the customer's belief in good that comes from an order associated with that value. 
     
     
         15 . The method of  claim 12 , wherein the customer partiality vectors comprise partiality vectors determined from a purchase history of the customer. 
     
     
         16 . The method of  claim 12 , further comprising:
 receiving a product identifier via the user device; and   retrieving vectorized product characterizations associated with the product identifier from a product database.   
     
     
         17 . The method of  claim 16 , further comprising:
 determining a compatibility based on comparing the customer partiality vectors and the vectorized product characterizations; and   causing the shopping agent user interface to display the compatibility.   
     
     
         18 . The method of  claim 17 , wherein the compatibility comprises a score and the shopping agent user interface is configured to display a visual representation of the score. 
     
     
         19 . The method of  claim 16 , wherein the product identifier is received from the shopping agent user interface via one or more of a barcode, a Radio Frequency Identification (RFID) tag, a photograph, a product name, and a brand name. 
     
     
         20 . The method of  claim 12 , further comprising:
 recommending one or more products to purchase for the customer based on the customer partiality vectors of the customer.   
     
     
         21 . The method of  claim 12 , wherein the customer is associated with the shopping agent based on one or more of a current location of the shopping agent, one or more customer orders, and a customer selection received in the shopping agent user interface.