US2019279236A1PendingUtilityA1
Micro-moment analysis
Est. expirySep 18, 2035(~9.1 yrs left)· nominal 20-yr term from priority
Inventors:Samih Fadli
G06Q 30/0243G06Q 30/0255G06Q 30/0251G06Q 30/0242G06Q 30/0244G06Q 30/0201G06F 17/16G06Q 30/0277G06Q 30/0202G06N 3/0472G06N 3/0499G06N 3/09
47
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Cited by
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References
0
Claims
Abstract
A computer-implemented method for determining a micro-moment value that indicates an optimal time for a customer to receive a targeted advertisement. The method includes receiving, via a network, customer data associated with behavior of a plurality of customers. The method includes determining, via one or more processors, a micro-moment value predicting an optimal time and network location to engage a customer based on the customer data.
Claims
exact text as granted — not AI-modified1 . A computer-implemented method for determining a micro-moment value, the method comprising:
receiving a plurality of signals from a plurality of online actions, the plurality of signals corresponding to an online profile for a consumer (p), and each of the plurality of signals including one or more of a past duration, a past network location, a past time period, and a past action type; determining a predicted micro-moment value based on the plurality of signals, the predicted micro-moment value predicting one or more of a future duration, a future network location, and a future time period for a further online action for the consumer, the micro-moment value consisting of:
MMV
1
=
∑
c
=
1
p
∑
e
=
1
y
(
RCV
Y
i
,
t
)
*
(
Π
radians
channel
)
wherein:
∑
c
=
1
p
includes a conversion index (c) for the plurality of signals that include a conversion (c=1) across the plurality of online profiles (p), and consists of:
∑
Conversion
Index
(
c
)
=
1
Total
Number
of
Profiles
(
p
)
wherein:
∑
e
=
1
y
(
RCV
Y
i
,
t
)
includes a click rate through domains, wherein the click rate through domains consists oft
∑
Customer
Experience
Value
(
e
)
=
1
or
0
Click
Index
(
y
)
Real
-
time
Customer
Journey
Value
(
RCV
)
Contextual
Signals
Value
(
Y
)
wherein the click index (y) includes a primary key for each of the plurality of signals, the customer experience value includes a value of 1 for each of the plurality of signals that includes the conversion or a value of 0 for each of the plurality of signals that does not include the conversion, the RCV includes an index value for each of the plurality of signals, and Y includes a value based on the past action type;
wherein:
(
Π
radians
channel
)
Includes a click rate per channel and the click rate per channel consists of:
(
Π
radians
value
channel
)
the radian value consists of a value based on a total number for the plurality of signals and the channel equals a value corresponding to a type of device accessing the domain; and
engaging the customer when the micro-moment value reaches a duration and a time period corresponding to a predicted key moment in a plot of the predicted micro-moment values, wherein the micro moment value indicates an optimal time and network location to engage the customer.
2 . The computer-implemented method of claim 1 , wherein the plurality of profiles (p) includes a total number of profiles for the first plurality of signals and the second plurality of signals.
3 . The computer implemented method of claim 2 , wherein the conversion index (c) includes a statistical measure of changes in the plurality of signals.
4 . The computer implemented method of claim 3 , wherein the real-time customer journey value (RCV) includes a total count of the first plurality of signals and the second plurality of signals.
5 . The computer-Implemented method of claim 4 , wherein the click index (y) includes the plurality of signals for the period of time for each of the browser accessing the first domain and the mobile app in communication with the second domain, wherein:
the click index for the period of time for the browser accessing the first domain includes an average count of the first plurality of signals during the period of time, and the click index for the period of time for the mobile app in communication with the second domain includes an average count of the second plurality of signals during the period of time;
6 . The computer-implemented method of claim 5 , wherein the contextual signals value (Y) predicts a further signal accessing the domain based on the plurality of signals, wherein the contextual signals value includes an output of an artificial neural network (ANN), and inputs to the ANN include the first plurality of signals, the second plurality of signals, weights applied to each of the first plurality of signals and the second plurality of signals, a transfer function having the first plurality of signals, the second plurality of signals, and the weights as input to the transfer function, an activation function including an output of the transfer function.
7 . The computer-implemented method of claim 6 , wherein an ANN output includes a perceptron equation.
8 . The computer-implemented method of claim 7 , wherein one or more synapses of the ANN includes a Hebb synapse.
9 . A system for determining a micro-moment value comprising:
at least one processor, and at least one memory storing computer executable instructions that, when executed by the at least one processor, cause the system at least to perform the steps of: receiving a plurality of signals from a plurality of online actions, the plurality of signals corresponding to an online profile for a consumer (p), and each of the plurality of signals including one or more of a past duration, a past network location, a past time period, and a past action type; determining a predicted micro-moment value based on the plurality of signals, the micro-moment value predicting one or more of a future duration, a future network location, and a future time period for a further online action for the consumer, the micro-moment value consisting of:
MMV
1
=
∑
c
=
1
p
∑
e
=
1
y
(
RCV
Y
i
,
t
)
*
(
Π
radians
channel
)
wherein:
∑
c
=
1
p
includes a conversion index (c) for the plurality of signals that include a conversion (c=1) across the plurality of online profiles (p), and consists of:
∑
Conversion
Index
(
c
)
=
1
Total
Number
of
Profiles
(
p
)
wherein:
∑
e
=
1
y
(
RCV
Y
i
,
t
)
includes a click rate through domains click rate through domains consists of:
∑
Customer
Experience
Value
(
e
)
=
1
or
0
Click
Index
(
y
)
Real
-
time
Customer
Journey
Value
(
RCV
)
Contextual
Signals
Value
(
Y
)
wherein the click index (y) includes a primary key for each of the plurality of signals, the customer experience value includes a value of 1 for each of the plurality of signals that includes the conversion or a value of 0 for each of the plurality of signals that does not include the conversion, the RCV includes an index value for each of the plurality of signals, and Y includes a value based on the past action type;
wherein:
(
Π
radians
channel
)
includes a click rate per channel and the click rate per channel consists of:
(
Π
radians
value
channel
)
the radian value consists of a value based on a total number for the plurality of signals and the channel equals a value corresponding to a type of device accessing the domain; and
engaging the customer when the micro-moment value reaches a duration and a time period corresponding to a predicted key moment in a plot of the predicted micro-moment values, wherein the micro moment value indicates an optimal time and network location to engage the customer.
10 . The system of claim 9 , wherein the plurality of profiles (p) includes a total number of profiles for the first plurality of signals and the second plurality of signals.
11 . The system of claim 10 , wherein the conversion index (c) includes a statistical measure of changes in the plurality of signals.
12 . The system of claim 11 , wherein the real-time customer journey value (RCV) includes a total count of the first plurality of signals and the second plurality of signals.
13 . The system of claim 12 , wherein the click index (y) includes the plurality of signals for the period of time for each of the browser accessing the first domain and the mobile app in communication with the second domain, wherein:
the click index for the period of time for the browser accessing the first domain includes an average count of the first plurality of signals during the period of time, and the click index for the period of time for the mobile app In communication with the second domain includes an average count of the second plurality of signals during the period of time;
14 . The system of claim 13 , wherein the contextual signals value (Y) predicts a further signal accessing the domain based on the plurality of signals, wherein the contextual signals value includes an output of an artificial neural network (ANN), and inputs to the ANN include the first plurality of signals, the second plurality of signals, weights applied to each of the first plurality of signals and the second plurality of signals, a transfer function having as input to the transfer function the first plurality of signals, the second plurality of signals, and the weights, and an activation function including an output of the transfer function.
15 . The system of claim 14 , wherein an ANN output includes a perceptron equation.
16 . The system of claim 15 , wherein one or more synapses of the ANN includes a Hebb synapse.Join the waitlist — get patent alerts
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