System and method for initiating an emergency response

Abstract

A system and method for initiating a personal emergency response is disclosed. The method can include receiving an emergency communication via a virtual assistant, spoken by a user and an urgent situation or an emergency situation. The emergency communication can be processed to determine the nature of the emergency communication and translate the emergency communication into an emergency data message having a digital representation of information related to the emergency communication. If the emergency communication indicates an urgent situation, the system can contact an emergency contact based on stored user preferences. If the emergency communication indicates an emergency situation, then the system can aid in the dispatch of emergency services and provide information about the user to provide a measured response to the emergency communication.

1 .- 20 . (canceled) 
     
     
         21 . A method for providing a measured medical response, comprising:
 storing personal information for one or more emergency contacts to a profile of a user in a computer memory, the profile further including information related to a personal medical history of the user and location of a user premises;   receiving an emergency communication via a virtual assistant, the emergency communication being spoken to the virtual assistant by the user in the user premises;   processing the emergency communication at a voice processing system communicatively coupled to the virtual assistant to translate the emergency communication into an emergency data message;   temporarily linking a short universal resource locater (URL) from a short URL database to the profile of the user;   appending the short URL to the emergency data message, the short URL providing a temporary link to the profile of the user; and   transmitting, the emergency data message including the short URL to a public safety answering point (PSAP) of the communication network.   
     
     
         22 . The method of  claim 21  further comprising;
 determining a location of the user within the user premises based on a physical location of the virtual assistant; and 
 transmitting an indication that an emergency service provider has been contacted to the user via the virtual assistant. 
 
     
     
         23 . The method of  claim 21  wherein the short URL is transmitted as caller identification information. 
     
     
         24 . The method of  claim 21 , further comprising transmitting the emergency data message to the one or more emergency contacts. 
     
     
         25 . The method of  claim 21 , wherein the voice processing system comprises a natural language-understanding service and a speech-to-text service. 
     
     
         26 . The method of  claim 21 , wherein the emergency communication is received via a voice over internet protocol (VoIP) connection with the virtual assistant. 
     
     
         27 . The method of  claim 21 , wherein the short URL provides access to the profile of the user for a predetermined period of time. 
     
     
         28 . A method for providing a measured medical response to a user premises, the method comprising:
 storing personal information about a user in a profile of a computer memory, the personal information including a personal medical history of the user;   receiving a communication from the user via a virtual assistant; and   transmitting the information related to the communication as a data message, by one or more processors, via a public switched telephone network (PSTN) to a dispatcher device at a public safety answering point (PSAP), the data message including a short universal resource locater (URL) from a short URL database, the short URL providing a link to the personal medical history and a location of the user premises.   
     
     
         29 . The method of  claim 28 , further comprising:
 receiving a response to the data message from the PSAP indicating receipt of the data message; and   transmitting an indication that an emergency service provider has been contacted to the user via the virtual assistant.   
     
     
         30 . The method of  claim 29 , further comprising determining a location of the user within the user premises based on a physical location of the virtual assistant within the user premises. 
     
     
         31 . The method of  claim 28 , wherein the short URL comprises 15 characters or less. 
     
     
         32 . The method of  claim 28  further comprising
 selecting the short URL from the short URL database; 
 associating the short URL with the personal medical history and the location of the user premises; and 
 activating the short URL for a predetermined period of time. 
 
     
     
         33 . The method of  claim 32  further comprising transmitting the short URL from the dispatcher device to an emergency responder device of an emergency responder dispatched by the PSAP via a text message. 
     
     
         34 . The method of  claim 28  further comprising transmitting a notification to one or more emergency contacts stored in the user profile in response to the communication. 
     
     
         35 . A device for providing a measured medical response to a user premises, the device comprising:
 a memory; and   one or more processors communicatively coupled to the memory and operable to
 store personal information about a user in a profile in the memory, the profile including information related to a personal medical history of the user, 
 receive a communication from a user via a virtual assistant located within user premises; 
 generate a data message including a digital representation of information related to the communication, 
 temporarily link a short universal resource locater (URL) from a short URL database to the profile of the user, 
 append the short URL to the data message, the short URL providing a temporary link to the profile of the user, and 
 transmit the data message via a public switched telephone network (PSTN) to a dispatcher device at a public safety answering point (PSAP). 
   
     
     
         36 . The device of  claim 35 , wherein the processor is further operable to:
 receive a response to the data message indicating a time enroute to the user premises; and   provide an indication of the time enroute to the user via the virtual assistant.   
     
     
         37 . The device of  claim 35 , wherein the one or more processors is further configured to determine a location of the user within the user premises based on a physical location of the virtual assistant within the user premises and include the location of the user within the user premises in the data message. 
     
     
         38 . The device of  claim 35  wherein the short URL comprises  15  characters or less. 
     
     
         39 . The device of  claim 35  wherein the one or more processors is further configured to:
 select the short URL from the short URL database; 
 associate the short URL with the information from the profile; and 
 activate the short URL for a predetermined period of time. 
 
     
     
         40 . The device of  claim 39  further comprising transmitting the short URL from the dispatcher device to a responder device of a first responder dispatched by the PSAP.