End user experience via distributed option tree generation

Abstract

A method, computer program product, and system is disclosed for generating an Interactive Voice Response (IVR) system tree. A plurality of IVR system options from the IVR system are received. A first set of selections of the IVR system options are received from the user. A second set of selections of the IVR system are received, comprising at least a second set of subtrees. In response to identifying a plurality of subtrees of the second set of subtrees that are associated with the root node, the identified plurality of subtrees are mapped to the option tree. An IVR combination tree is generated. A visualization IVR combination tree is generated for display, in response to receiving a second user request for access to the IVR system. A target service associated with a user input selection of at least one end node of the visualized IVR combination tree is accessed.

1 . A computer implemented method for generating an Interactive Voice Response (IVR) system tree, comprising:
 receiving a user request for access to an IVR system;   receiving a plurality of IVR system options from the IVR system, wherein the IVR system options include a category option and a plurality of target service options, wherein the target service options are associated with an executed service;   receiving a first set of selections of the IVR system options from the user; wherein the IVR system options comprise an option tree, an option tree includes at least a root node, a set of subtrees associated with the root node, and an end node associated with a target service option of the plurality of target service options;   receiving a second set of selections of the IVR system comprising at least a second set of subtrees;   identifying a plurality of subtrees of the second set of subtrees that are associated with the root node;   mapping the identified plurality of subtrees to the option tree;   generating an IVR combination tree based on the mapped identified plurality of subtrees;   receiving a second user request for access to the IVR system;   in response to dynamically determining one or more selections of the second set of selections of the mapped option tree do not match one or more selections of the first set of selections of the mapped option tree, generating an updated IVR combination tree based on the dynamically determined one or more selections and the generated IVR combination tree;   generating a visualization IVR combination tree for display based on the updated IVR combination tree; and   in response to receiving a user selection based on the generated visualization IVR combination tree, performing the executed service associated with the accessed target service option associated with at least one end node of the visualized IVR combination tree.