Real-time conflict mitigator

Abstract

Embodiments of the present invention disclose a method, computer system, and a computer program product for mitigating conflicts. The present invention may include receiving communication by a recipient. The present invention may include determining the communicator sentiment and recipient sentiment measured by tone identifiers, biometric identifiers and facial expression identifiers. The present invention may include determining that the recipient sentiment does not match the communicator sentiment. The present invention may include determining and presenting an appropriate response that comprises delivering a message selected from the group consisting of an audio message, a type-written message, and a combination audio message and type-written message, wherein the determined appropriate response is searched for in a positive response database, wherein the positive response database accumulates a plurality of logged conversation responses. The present invention may further include logging a conversation result in a database.

1 . A method for mitigating conflicts, the method comprising:
 receiving communication by a recipient, wherein the received communication has a communicator sentiment associated with a communicator and a recipient sentiment associated with a recipient;   determining the communicator sentiment associated with the communicator message, wherein the communicator sentiment is measured by a plurality of biometric identifiers and a plurality of facial expression identifiers, wherein the biometric identifiers are selected from a group consisting of body heat, pupil dilation and heart rate, and wherein the facial expression identifiers are captured by a camera on a device or a sensor on a device;   determining the recipient sentiment associated with a received communicator message, wherein the recipient sentiment is measured by a plurality of biometric identifiers and a plurality of facial expression identifiers, wherein the biometric identifiers are selected from the group consisting of body heat, pupil dilation and heart rate, and wherein the facial expression identifiers are captured by a camera on a device or a sensor on a device;   determining that the determined recipient sentiment does not match the determined communicator sentiment in real-time based on the received communication, wherein the unmatched sentiment is a miscommunication between the communicator and the recipient, wherein the communicator makes a statement with good intentions and the statement is received by the recipient as a statement with not good intentions, wherein the plurality of biometric identifiers and the plurality of facial expression identifiers provide a plurality of data to indicate the communicator had good intentions and the recipient received the statement as not good intentions;   determining an appropriate response in real-time based on determining that the communicator sentiment does not match the recipient sentiment, wherein the appropriate response is a response that recognizes the misunderstanding and creates understanding between the communicator and the recipient;   presenting the determined appropriate response in real-time, wherein presenting the appropriate response comprises delivering a message selected from a group consisting of an audio message, a type-written message, and a combination audio message and type-written message, wherein the determined appropriate response is searched for in a positive response database, wherein the positive response database accumulates a plurality of logged conversation responses, wherein the positive response database stores data selected from a group consisting of a plurality of similar previous conversations, a plurality of previous positive conversations that produced a plurality of positive emotive results, a plurality of personalities of the communicator and the recipient and a plurality of historical interactions between the communicator and the recipient, wherein presenting the determined appropriate response comprises presenting the determined appropriate response to the communicator and the recipient; and   logging a conversation result in a database.