Method for Assisted Order Handling Via the Internet

Abstract

The invention relates to a method for enabling order handling via the Internet, wherein the method is performed in a computer system comprising at least a client, an ordering server and an agent server connected to the Internet, each of the client, the ordering server and the agent server comprising at least one processor and a memory storing one or more programs for execution by the at least one processor. The invention discloses a method comprising: capturing at least a part of the contents of a website retrieved by a web browser on the client from the ordering server; transferring the captured contents to the agent server; deriving object information from the captured contents on the agent server to identify an object to be ordered; controlling the ordering server by the agent server to order the object.

1 . Method for enabling order handling via the Internet, wherein the method is performed in a computer system comprising at least a client, an ordering server and an agent server connected to the Internet, each of the client, the ordering server and the agent server comprising at least one processor and a memory storing one or more programs for execution by the at least one processor, the method comprising:
 capturing at least a part of the contents of a website retrieved by a web browser on the client from the ordering server;   transferring the captured contents to the agent server;   deriving object information from the captured contents on the agent server to identify an object to be ordered;   controlling the ordering server by the agent server to order the object.   
     
     
         2 . Method of  claim 1 , wherein the ordering server is a vendor server running an online shop, wherein the object is a product or service to be purchased from the online shop. 
     
     
         3 . Method of  claim 1 , wherein the object information is communicated to the client where the object information is presented to a user of the client, and wherein the ordering of the product is performed after receiving an ordering approval from the client. 
     
     
         4 . Method of  claim 1 , wherein the capturing of the contents and the transferring to the ordering server is initiated by activating a plugin of the web browser on the client. 
     
     
         5 . Method of  claim 1 , wherein the captured contents are converted into a standardized data format prior to transferring to the agent server. 
     
     
         6 . Method of  claim 1 , wherein the contents transferred to the agent server are arranged into a document object model on the agent server. 
     
     
         7 . Method of  claim 6 , wherein the digital object model is analyzed by at least one of a method of artificial intelligence and by using a knowledge data base for deriving the object information. 
     
     
         8 . Method of  claim 1 , wherein order data comprising at least the object information, client information and ordering server information are placed into an order job queue. 
     
     
         9 . Method of  claim 8 , wherein at least one order bot program executes orders according to the order job queue. 
     
     
         10 . Method of  claim 9 , wherein the orders are executed by a number of order bot programs in parallel. 
     
     
         11 . Method of  claim 9 , wherein the at least one order bot program controls the ordering server for executing each order via the web interface of the ordering server by imitating human interaction. 
     
     
         12 . Method of  claim 11 , wherein methods or at least one of artificial intelligence and a knowledge data base is used for imitating the human interaction. 
     
     
         13 . Method of  claim 12 , wherein the methods of artificial intelligence include at least one of heuristic rules and supervised learning.