Cognitive contextualization of emergency management system communications

Abstract

Software that contextualizes communications during an emergency event by performing the following steps: (i) receiving an input communication written, spoken, or communicated via gestures by a first user, wherein the input communication includes natural language-based input information relating to an emergency event; (ii) determining an output communication to be sent to a second user, wherein the output communication is based, at least in part, on the input communication, and wherein the output communication includes natural language-based output information relating to the emergency event; (iii) determining a cognitive state of the first user and a cognitive state of the second user; and/or (iv) modifying the output communication based, at least in part, on the cognitive state of the first user, wherein modifying the output communication includes modifying natural language content of the output information.

What is claimed is: 
     
         1 . A method comprising:
 receiving, by an emergency communication system, an input communication written, spoken, or communicated via gestures by a first user, wherein the input communication includes natural language-based input information relating to an emergency event;   determining, by the emergency communication system, an output communication to be sent to a second user, wherein the output communication is based, at least in part, on the input communication, and wherein the output communication includes natural language-based output information relating to the emergency event;   determining, by the emergency communication system, a cognitive state of the first user and a cognitive state of the second user;   modifying, by the emergency communication system, the output communication based, at least in part, on the cognitive state of the first user, wherein modifying the output communication includes modifying natural language content of the output information;   prioritizing, by the emergency communication system, the sending of the modified output communication over other output communications based, at least in part, on the cognitive state of the first user and the cognitive state of the second user; and   sending, by the emergency communication system, the modified output communication to the second user based, at least in part, on the prioritizing.   
     
     
         2 . The method of  claim 1 , wherein:
 the emergency communication system is configured to facilitate human-to-human communications between individuals involved in emergencies.   
     
     
         3 . The method of  claim 1 , wherein:
 the output information includes information contained in a three-dimensional virtual environment.   
     
     
         4 . The method of  claim 3 , wherein:
 the sending of the output communication includes automatically displaying the virtual environment for viewing of the output information.   
     
     
         5 . The method of  claim 4 , wherein:
 the virtual environment includes an avatar; and   the output communication includes changing a characteristic of the avatar included in the virtual environment.   
     
     
         6 . The method of  claim 4 , wherein:
 the virtual environment includes a scenery; and   the output communication includes changing the scenery included in the virtual environment.   
     
     
         7 . The method of  claim 1 , wherein:
 the first user is one of the following: a police officer, a firefighter, an ambulance operator, an emergency medical technician, a doctor, or a nurse.   
     
     
         8 . A computer program product comprising a computer readable storage medium having stored thereon:
 program instructions to receive, by an emergency communication system, an input communication written, spoken, or communicated via gestures by a first user, wherein the input communication includes natural language-based input information relating to an emergency event;   program instructions to determine, by the emergency communication system, an output communication to be sent to a second user, wherein the output communication is based, at least in part, on the input communication, and wherein the output communication includes natural language-based output information relating to the emergency event;   program instructions to determine, by the emergency communication system, a cognitive state of the first user and a cognitive state of the second user;   program instructions to modify, by the emergency communication system, the output communication based, at least in part, on the cognitive state of the first user, wherein modifying the output communication includes modifying natural language content of the output information;   program instructions to prioritize, by the emergency communication system, the sending of the modified output communication over other output communications based, at least in part, on the cognitive state of the first user and the cognitive state of the second user; and   program instructions to send, by the emergency communication system, the modified output communication to the second user based, at least in part, on the prioritizing.   
     
     
         9 . The computer program product of  claim 8 , wherein:
 the emergency communication system is configured to facilitate human-to-human communications between individuals involved in emergencies.   
     
     
         10 . The computer program product of  claim 8 , wherein:
 the output information includes information contained in a three-dimensional virtual environment.   
     
     
         11 . The computer program product of  claim 10 , wherein:
 the sending of the output communication includes automatically displaying the virtual environment for viewing of the output information.   
     
     
         12 . The computer program product of  claim 11 , wherein:
 the virtual environment includes an avatar; and   the output communication includes changing a characteristic of the avatar included in the virtual environment.   
     
     
         13 . The computer program product of  claim 11 , wherein:
 the virtual environment includes a scenery; and   the output communication includes changing the scenery included in the virtual environment.   
     
     
         14 . The computer program product of  claim 8 , wherein:
 the first user is one of the following: a police officer, a firefighter, an ambulance operator, an emergency medical technician, a doctor, or a nurse.   
     
     
         15 . A computer system comprising:
 a processor(s) set; and   a computer readable storage medium;   wherein:
 the processor set is structured, located, connected and/or programmed to run program instructions stored on the computer readable storage medium; and 
   the program instructions include:
 program instructions to receive, by an emergency communication system, an input communication written, spoken, or communicated via gestures by a first user, wherein the input communication includes natural language-based input information relating to an emergency event; 
 program instructions to determine, by the emergency communication system, an output communication to be sent to a second user, wherein the output communication is based, at least in part, on the input communication, and wherein the output communication includes natural language-based output information relating to the emergency event; 
 program instructions to determine, by the emergency communication system, a cognitive state of the first user and a cognitive state of the second user; 
 program instructions to modify, by the emergency communication system, the output communication based, at least in part, on the cognitive state of the first user, wherein modifying the output communication includes modifying natural language content of the output information; 
 program instructions to prioritize, by the emergency communication system, the sending of the modified output communication over other output communications based, at least in part, on the cognitive state of the first user and the cognitive state of the second user; and 
 program instructions to send, by the emergency communication system, the modified output communication to the second user based, at least in part, on the prioritizing. 
   
     
     
         16 . The computer system of  claim 15 , wherein:
 the emergency communication system is configured to facilitate human-to-human communications between individuals involved in emergencies.   
     
     
         17 . The computer system of  claim 15 , wherein:
 the output information includes information contained in a three-dimensional virtual environment.   
     
     
         18 . The computer system of  claim 17 , wherein:
 the sending of the output communication includes automatically displaying the virtual environment for viewing of the output information.   
     
     
         19 . The computer system of  claim 18 , wherein:
 the virtual environment includes an avatar; and   the output communication includes changing a characteristic of the avatar included in the virtual environment.   
     
     
         20 . The computer system of  claim 18 , wherein:
 the virtual environment includes a scenery; and   the output communication includes changing the scenery included in the virtual environment.