Apparatus and method for providing building management information

Abstract

A service request management system is disclosed that enables collaborative information sharing between an occupant of a building and an individual associated with building operations who is responsible for receiving, delegating, or performing a function related to the service request. The system includes one or more processors capable of receiving, from the occupant of the building, a new service request requesting a service or maintenance task to be performed for the occupant at the building, and storing the service request and related service request information in a service request database of the system. The processors are capable of enabling the individual to retrieve the service request from the service request database and to provide service request modification information to modify the service request information stored in the database. The processors are capable of updating the service request information stored in the database based on the service request modification information.

1 . A service request management system that enables collaborative information sharing between an occupant of a building and an individual associated with building operations, the system comprising:
 one or more memories storing instructions; and   one or more processors capable of executing the instructions to perform:
 receiving, from the occupant of the building, a new service request requesting a service or maintenance task to be performed for the occupant at the building and associated service request information that describes at least one characteristic of the service request; 
 storing the service request and at least part of the service request information in a service request database of the service request management system that includes past service requests; 
 enabling the individual associated with building operations who is responsible for receiving, delegating, or performing a function related to the service request to retrieve the service request from the service request database; 
 enabling the individual to provide service request modification information to modify the service request information stored in the database; and 
 updating the service request information stored in the database based on the service request modification information. 
   
     
     
         2 .- 30 . (canceled)