Dialogue support apparatus, method and terminal

Abstract

According to one embodiment, a dialogue support apparatus includes a processing circuitry. The processing circuitry receives input information indicating a user's intention. The processing circuitry determines at least one target dialogue state among dialogue histories related to dialogue states indicating dialogue results between a user and a dialogue system which estimates the user's intention and performs processing in accordance with the user's intention, the target dialogue state being a target of instructions from the user. The processing circuitry acquires a processing result from the dialogue system by inputting the input information and the target dialogue state into the dialogue system. The processing circuitry generates first update information to update a display of the processing result.

What is claimed is: 
     
         1 . A dialogue support apparatus comprising:
 a processing circuitry configured to:   receive input information indicating a user's intention;   determine at least one target dialogue state among dialogue histories related to dialogue states indicating dialogue results between a user and a dialogue system which estimates the user's intention and performs processing in accordance with the user's intention, the target dialogue state being a target of instructions from the user;   acquire a processing result from the dialogue system by inputting the input information and the target dialogue state into the dialogue system; and   generate first update information to update a display of the processing result.   
     
     
         2 . The apparatus according to  claim 1 , wherein the processing circuitry is further configured to:
 receive an operation of the user on a screen; and   determine a dialogue state designated by the operation as the target dialogue state.   
     
     
         3 . The apparatus according to  claim 1 , further comprising a storage which stores dialogue information which includes an identifier of a dialogue state and a display flag indicating whether the dialogue state is in a normal display or in a thumbnail display,
 wherein the processing circuitry determines a dialogue state for which the display flag indicates the normal display as the target dialogue state.   
     
     
         4 . The apparatus according to  claim 3 , wherein the processing circuitry is further configured to update the dialogue information when the user's operation on the screen is an operation to change a display flag of the dialogue state. 
     
     
         5 . The apparatus according to  claim 3 , wherein
 the dialogue information further includes a dialogue sequence identifier which indicates a group of dialogue states related to a predetermined dialogue in a dialogue scenario, and   the processing circuitry generates second update information to display a displayed dialogue state in a thumbnail display when a dialogue sequence identifier of the displayed dialogue state is different from a dialogue sequence identifier of a current dialogue state.   
     
     
         6 . The apparatus according to  claim 1 , wherein when a current dialogue state is to change a condition of a dialogue state included in the dialogue history, the processing circuitry acquires one or more dialogue states after the dialogue state which is a target of change included in the dialogue history, and
 generates third update information to display the current dialogue state and the one or more dialogue states.   
     
     
         7 . The apparatus according to  claim 6 , wherein the processing circuitry generates fourth update information to display a switch display for a user to select whether or not the one or more dialogue state is displayed in addition to the current dialogue state. 
     
     
         8 . The apparatus according to  claim 1 , wherein the processing circuitry generates fifth update information to display processing results side by side when the processing results are generated respectively to a plurality of dialogue states. 
     
     
         9 . The apparatus according to  claim 1 , wherein the input information is a speech recognition result of utterance of the user. 
     
     
         10 . A dialogue support method comprising:
 receiving input information indicating a user's intention;   determining at least one target dialogue state among dialogue histories related to dialogue states indicating dialogue results between a user and a dialogue system which estimates the user's intention and performs processing in accordance with the user's intention, the target dialogue state being a target of instructions from the user;   acquiring a processing result from the dialogue system by inputting the input information and the target dialogue state into the dialogue system; and   generating first update information to update a display of the processing result.   
     
     
         11 . The method according to  claim 10 , further comprising:
 receiving an operation of the user on a screen; and   determining a dialogue state designated by the operation as the target dialogue state.   
     
     
         12 . The method according to  claim 10 , further comprising storing, in the storage, dialogue information which includes an identifier of a dialogue state and a display flag indicating whether the dialogue state is in a normal display or in a thumbnail display,
 wherein the determining determines a dialogue state for which the display flag indicates the normal display as the target dialogue state.   
     
     
         13 . The method according to  claim 12 , further comprising updating the dialogue information when the user's operation on the screen is an operation to change a display flag of the dialogue state. 
     
     
         14 . The method according to  claim 12 , wherein
 the dialogue information further includes a dialogue sequence identifier which indicates a group of dialogue states related to a predetermined dialogue in a dialogue scenario, and   the generating generates second update information to display a displayed dialogue state in a thumbnail display when a dialogue sequence identifier of the displayed dialogue state is different from a dialogue sequence identifier of a current dialogue state.   
     
     
         15 . The method according to  claim 10 , wherein when a current dialogue state is to change a condition of a dialogue state included in the dialogue history, the acquiring acquires one or more dialogue states after the dialogue state which is a target of change included in the dialogue history, and
 the generating generates third update information to display the current dialogue state and the one or more dialogue states.   
     
     
         16 . The method according to  claim 15 , wherein the generating generates fourth update information to display a switch display for a user to select whether or not the one or more dialogue state is displayed in addition to the current dialogue state. 
     
     
         17 . The method according to  claim 10 , wherein the generating generates fifth update information to display processing results side by side when the processing results are generated respectively to a plurality of dialogue states. 
     
     
         18 . The method according to  claim 10 , wherein the input information is a speech recognition result of utterance of the user. 
     
     
         19 . A non-transitory computer readable medium including computer executable instructions, wherein the instructions, when executed by a processor, cause the processor to perform a method that uses utterance intention of a user, the utterance intention being inferred from a first text representing results of speech recognition of user's utterances, the method comprising:
 receiving input information indicating a user's intention;   determining at least one target dialogue state among dialogue histories related to dialogue states indicating dialogue results between a user and a dialogue system which estimates the user's intention and performs processing in accordance with the user's intention, the target dialogue state being a target of instructions from the user;   acquiring a processing result from the dialogue system by inputting the input information and the target dialogue state into the dialogue system; and   generating first update information to update a display of the processing result.   
     
     
         20 . A terminal comprising:
 a speech acquiring unit which acquires a user's utterance to obtain a speech recognition result;   a communicating unit which sends the speech recognition result to the dialogue support apparatus according to  claim 1  to receive a processing result; and   a display unit which displays the processing result.