Method and apparatus for implementing inquiry callback and information update services

Abstract

A system for implementing inquiry callback and information update services including a computer system having a miss call solution database. The computer system is configured to intercept an incoming call from a caller inquiring about a service, identify and log information corresponding to the caller, terminate the incoming call without interacting with the caller, and provide a miss call solution from the miss call solution database to the identified caller. The miss call solution including information corresponding to the service.

1 . A system for implementing inquiry callback and information update services comprising:
 a computer system including a miss call solution database;   wherein the computer system is configured to:
 intercept an incoming call from a caller inquiring about a service, 
 identify and log information corresponding to the caller, 
 terminate the incoming call without interacting with the caller nor with a called party or a called device, and 
 provide a miss call solution from the miss call solution database to the identified caller, the miss call solution including information corresponding to the service. 
   
     
     
         2 . The system of  claim 1  wherein the incoming call is terminated after one ring. 
     
     
         3 . The system of  claim 1  wherein an interface unit for managing call traffic between the computer system and the caller comprises Primary Rate Interface (PRI) hardware. 
     
     
         4 . The system of  claim 1  wherein an interface unit for managing call traffic between the computer system and the caller comprises a GSM to PRI gateway. 
     
     
         5 . The system of  claim 1  wherein the miss call solution is provided via a miss call IVR software solution module integrated with a bulk SMS service, and a campaign solution database. 
     
     
         6 . The system of  claim 1  wherein the miss call solution is provided via a miss call IVR software solution module integrated with callback service, and a miss call solution database. 
     
     
         7 . The system of  claim 6  wherein the callback service comprises a pre-recorded message. 
     
     
         8 . The system of  claim 6  wherein the callback service comprises a live agent. 
     
     
         9 . A non-transitory computer readable medium including program code that when executed by a processor instructs the processor to perform the following steps:
 intercept an incoming call from a caller inquiring about a service, identify and log information corresponding to the caller,   terminate the incoming call without interacting with the caller nor with a called party or a called device,   provide a miss call solution from the non-transitory computer readable medium to the identified caller, the miss call solution including information corresponding to the service.   
     
     
         10 . The system of  claim 9  wherein the incoming call is terminated after one ring. 
     
     
         11 . The system of  claim 9  wherein an interface unit for managing call traffic between the processor and the caller comprises Primary Rate Interface (PRI) hardware. 
     
     
         12 . The system of  claim 9  wherein an interface unit for managing call traffic between the processor and the caller comprises a GSM to PRI gateway. 
     
     
         13 . The system of  claim 9  wherein the miss call solution is provided via a miss call IVR software solution module integrated with a bulk SMS service, and a miss call solution database. 
     
     
         14 . The system of  claim 9  wherein an SMS gateway comprising a generic GSM modem is controlled by the processor to send pre-defined SMS text messages to the caller as the miss call solution. 
     
     
         15 . The system of  claim 9  wherein the miss call solution is provided via a miss call IVR software solution module integrated with callback service, and a miss call solution database. 
     
     
         16 . The system of  claim 15  wherein the callback service comprises a pre-recorded message. 
     
     
         17 . The system of  claim 15  wherein the callback service comprises a live agent. 
     
     
         18 - 20 . (canceled) 
     
     
         21 . The system of  claim 1 ,
 wherein prior to intercepting the incoming call, the incoming call is forwarded from a remote location device over the internet to a base location device, and the base location device then forwards the incoming call to the computer system.   
     
     
         22 . The system of  claim 1 ,
 wherein prior to intercepting the incoming call, the incoming call is forwarded from a client phone number to a new phone number associated with the computer system for implementing inquiry callback, in response to the client implementing a call forwarding rule.   
     
     
         23 . The system of  claim 1 , including:
 a visual display for displaying updates or notifications via web application software on a computer or via a smart phone application.   
     
     
         24 . The system of  claim 1 ,
 wherein a call is received from a mobile device, and wherein the computer system is further configured to get a caller's geo-location from a mobile service provider using a_GPS API when the caller agrees to geo-location monitoring.   
     
     
         25 . A method for implementing inquiry callback and information update services comprising a computer system configured to:
 intercept an incoming call from a caller inquiring about a service,   identify and legging log information corresponding to the caller,   terminate the incoming call without interacting with the caller nor with a called party or a called device, and   provide a miss call solution from a miss call solution database to the identified caller, the miss call solution including information corresponding to the service.   
     
     
         26 . The method of  claim 25  comprising terminating the incoming call after one ring.