US2017142253A1PendingUtilityA1

Prioritizing multiple callers with a suggested time for a caller to call back

Assignee: ELWHA LLCPriority: Dec 12, 2014Filed: Jan 31, 2017Published: May 18, 2017
Est. expiryDec 12, 2034(~8.4 yrs left)· nominal 20-yr term from priority
H04M 2203/2072H04M 2203/655H04M 3/42059H04M 3/42348H04M 3/42195H04M 3/53366H04M 3/5335H04M 3/53325H04M 1/64H04M 2201/16H04W 4/14H04M 3/432
51
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Claims

Abstract

A computing device includes a memory; and a processing circuit coupled to the memory and configured to receive call data regarding a plurality of telephone calls placed to the computing device, each of the plurality of telephone calls being placed by a caller; prioritize each caller based on the call data and prioritization data stored in the memory, the prioritization data providing an indication of a relationship between each caller and a receiver associated with the computing device and including at least one of electronic contact data, electronic calendar data, and social media data; determine a future time for each caller to speak with the receiver based on the prioritization of each caller; and transmit a message to each caller providing an indication of the future time.

Claims

exact text as granted — not AI-modified
What is claimed is: 
     
         1 . A method of prioritizing multiple callers, comprising:
 receiving call data regarding a plurality of telephone calls placed to a computing device, each of the plurality of telephone calls being a missed telephone call placed by a caller;   prioritizing each caller based on at least one of the call data or prioritization data, the prioritization data providing an indication of a relationship between each caller and a receiver associated with the computing device;   determining a future time for each caller to speak with the receiver based on the prioritization of each caller; and   transmitting a message to each caller providing an indication of the future time.   
     
     
         2 . The method of  claim 1 , wherein the prioritization data includes at least one of electronic contact data, electronic calendar data, and social media data, and wherein the call data includes at least one of a caller name, a caller telephone number, a type of telephone caller, a call time, and a call date. 
     
     
         3 . The method of  claim 1 , wherein the prioritization data includes a priority list of caller names. 
     
     
         4 . The method of  claim 3 , further comprising placing the caller's name on the priority list of caller names based on the prioritization of the caller. 
     
     
         5 . The method of  claim 1 , wherein the relationship includes at least one of a familial relationship, a marital relationship, and a business relationship. 
     
     
         6 . The method of  claim 1 , wherein the electronic contact data includes at least one of a name and an address from an electronic contact list. 
     
     
         7 . The method of  claim 1 , wherein the electronic contact data includes a target response time associated with returning calls by the caller. 
     
     
         8 . The method of  claim 1 , wherein the electronic contact data includes a targeted call duration to be allotted for a returned call to the caller. 
     
     
         9 . The method of  claim 1 , wherein the electronic contact data includes a tag identifying at least one caller as a high priority contact, wherein the callers are prioritized based on the tag. 
     
     
         10 . The method of  claim 1 , wherein the electronic calendar data includes an appointment from an electronic calendar. 
     
     
         11 . The method of  claim 1 , wherein the social media data includes data linking each caller and the receiver on a social media website. 
     
     
         12 . The method of  claim 1 , wherein the prioritization data includes data related to one or more physical visits between each caller and the receiver. 
     
     
         13 . The method of  claim 1 , wherein the prioritization data includes data regarding a current distance between each caller and the computing device. 
     
     
         14 . The method of  claim 1 , further comprising determining the future time based on scheduling data. 
     
     
         15 . The method of  claim 14 , wherein the scheduling data provides an indication of free time on an electronic calendar of the caller. 
     
     
         16 . The method of  claim 14 , wherein the scheduling data includes a predicted time of arrival at intermediate location between a current location of the computing device and a destination location during movement of the computing device. 
     
     
         17 . The method of  claim 1 , further comprising transmitting messages to previous callers based on reprioritizing the previous callers. 
     
     
         18 . A method of prioritizing a plurality of callers, comprising:
 receiving call data regarding a plurality of telephone calls placed to a mobile computing device, each of the plurality of telephone calls being a missed telephone call placed by a caller;   prioritizing each caller based on the call data and prioritization data, the prioritization data providing an indication of a relationship between each caller and a receiver associated with the mobile computing device;   determining a future time for at least one of the callers to speak with the receiver based on the prioritization of each caller and a predicted arrival time at an intermediate location located on a planned travel route to a destination location; and   transmitting a message to at least one of the callers providing an indication of the future time.   
     
     
         19 . The method of  claim 18 , wherein the future time is based on current traffic conditions. 
     
     
         20 . The method of  claim 18 , wherein the call data provides an indication of at least one of a tone of a voice of a caller and a content of a message of a caller. 
     
     
         21 . The method of  claim 18 , wherein the call data provides an indication of whether a current missed call is placed by a same caller as a previous missed call. 
     
     
         22 . The method of  claim 18 , further comprising determining the future time based on scheduling data. 
     
     
         23 . The method of  claim 22 , wherein the scheduling data provides an indication of free time on an electronic calendar of the receiver. 
     
     
         24 . The method of  claim 22 , wherein the scheduling data provides an indication of free time on an electronic calendar of the caller. 
     
     
         25 . The method of  claim 22 , wherein the scheduling data includes a predetermined time period for the receiver to return missed telephone calls. 
     
     
         26 . The method of  claim 18 , wherein the message includes an electronic calendar invitation configured to enable each caller to populate an electronic calendar application of a computing device of the caller. 
     
     
         27 . The method of  claim 18 , wherein the message indicates a time when the caller should place a future call to the computing device. 
     
     
         28 . The method of  claim 18 , wherein the message indicates a time when the receiver will place a future call to the caller. 
     
     
         29 . A method comprising:
 receiving call data regarding a plurality of telephone calls placed to a MOBILE computing device, each of the plurality of telephone calls being a missed telephone call placed by a caller;   determining a future time for at least one of the callers to speak with the receiver based on the prioritization of each caller and a predicted arrival time at an intermediate location located on a planned travel route to a destination location; and   transmitting a message to at least one of the callers providing an indication of the future time.   
     
     
         30 . The method of  claim 29 , wherein the future time is determined based on current traffic conditions. 
     
     
         31 . The method of  claim 29 , wherein the call data includes at least one of a caller name, a caller telephone number, a type of telephone caller, a call time, and a call date. 
     
     
         32 . The method of  claim 29 , wherein the call data provides an indication of at least one of a tone of a voice of the caller and a content of a message of a caller. 
     
     
         33 . The method of  claim 29 , wherein the call data provides an indication of whether a current missed call is placed by a same caller as a previous missed call. 
     
     
         34 . The method of  claim 29 , wherein the method further comprises determining the future time based on scheduling data. 
     
     
         35 . The method of  claim 29 , wherein the scheduling data provides an indication of free time on an electronic calendar of the receiver.

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