Information provision system, information provision method, and storage medium

Abstract

Provided is an information provision system which determines preference of a user based on a dialogue with the user utilizing an Internet shopping site and determines a recommended commodity based on the determined preference. An information provision server in an information provision system receives utterance (input) by a user utilizing an Internet shopping site via a user terminal and provides a response thereto onto the user terminal, thereby performing control so as to have a conversation with the user. Further, based on the input by the user and user attributes, the information provision server determines a user type of the user and when a recommended commodity is presented to the user, determines the recommended commodity from among commodities purchased by other user whose user type is the same as the user type of the user.

What is claimed is: 
     
         1 . An information provision system comprising:
 an input reception device for receiving an input by a user from a user terminal operated by the user;   a response determination device for determining contents of a response to be outputted to the user terminal in response to the input; and   a user type determination device for determining a user type of the user by using words obtained based on the input,   the response determination device determining a commodity or a service to be presented to the user based on the determined user type of the user,   the response determination device controlling information pertinent to the determined commodity or service so as to be included in the contents of the response.   
     
     
         2 . The information provision system according to  claim 1 , wherein based on the determined user type of the user and a category selected by the user on the user terminal, the response determination device determines the commodity or the service to be presented to the user. 
     
     
         3 . The information provision system according to  claim 1 , wherein based on purchase information related to a user whose user type is the same as or similar to the determined user type of the user, the response determination device determines the commodity or the service to be presented to the user. 
     
     
         4 . The information provision system according to  claim 1 , wherein based on the words obtained based on the input and attributes of the user, the user type determination device determines the user type of the user. 
     
     
         5 . The information provision system according to  claim 1 , wherein in accordance with the words received over time, the user type determination device updates the user type of the user. 
     
     
         6 . An information provision method implemented on an information provision server in an information provision system, the method comprising:
 an input reception step of receiving an input by a user from a user terminal operated by the user;   a response determination step of determining contents of a response to be outputted to the user terminal in response to the input; and   a user type determination step of determining a user type of the user by using words obtained based on the input, wherein   at the response determination step, based on the determined user type of the user, the commodity or the service to be presented to the user is determined, and information pertinent to the determined commodity or service is controlled so as to be included in the contents of the response.   
     
     
         7 . A non-transitory computer-readable storage medium having stored therein a program for causing a computer to function as:
 an input reception device for receiving an input by a user from a user terminal operated by the user;   a response determination device for determining contents of a response to be outputted to the user terminal in response to the input; and   a user type determination device for determining a user type of the user by using words obtained based on the input,   the response determination device determining a commodity or a service to be presented to the user based on the determined user type of the user,   the response determination device controlling information pertinent to the determined commodity or service so as to be included in the contents of the response.