Generating storage plans in storage management systems

Abstract

A method is provided to integrate a ticketing system into a storage management system. In such method, tickets are opened and translated to a set of recommended operations automatically, notifying and showing to a storage administrator the recommended operations as a set of actions and forms. The storage administrator is offered the ability including changing a step of the set of actions and re-ordering the set of actions.

What is claimed is: 
     
         1 . A method comprising:
 receiving a storage request through a ticketing system, the storage request being received via an application programming interface (API) from a local computing device to the ticketing system;   transmitting the storage request to a storage management system from the ticketing system via a RESTful API;   generating a plan for the storage request by the storage management system, the plan being based on a translation of the storage request into a set of actions, a set of capacity trends determined by monitoring logical storage space capacities by the storage management system, and a pool having a capacity trend indicative of an allowed capacity increase specified in the storage request;   notifying a storage administrator via the RESTful API of the plan by sending the plan from the storage management system to a device by which the storage administrator has access to the plan; and   executing the plan responsive to approval of the plan by the storage administrator;   wherein:   at least the step of generating the plan for the storage request is performed by computer software running on computer hardware.