Rich personalized communication context

Abstract

A method for displaying context information on a user device, the method includes: identifying a triggering event associated with a contact; identifying a user associated with the user device; identifying a personalized configuration profile is based on at least one of an attribute of the contact attribute or an attribute of the user; identifying the context information associated with the personalized configuration profile; and retrieving the context information for displaying on the user device.

What is claimed is: 
     
         1 . A method for displaying context information on a user device, the method comprising:
 identifying a triggering event associated with a contact;   identifying a user associated with the user device;   identifying a personalized configuration profile is based on at least one of an attribute of the contact attribute or an attribute of the user;   identifying the context information associated with the personalized configuration profile; and   retrieving the context information for displaying on the user device.   
     
     
         2 . The method of  claim 1 , further comprising:
 displaying the context information on the user device.   
     
     
         3 . The method of  claim 1 , wherein the context information is included in a dashboard. 
     
     
         4 . The method of  claim 1 , wherein the contact is associated with a pre-stored record comprising a plurality of attributes of the contact, wherein the pre-stored record is accessible to the user device. 
     
     
         5 . The method of  claim 1 , wherein the attribute of the contact includes any one of a name, a photograph, an address, a telephone number, an email address, or a business value. 
     
     
         6 . The method of  claim 1 , wherein the attribute of the user includes any one of an identity of the user, a role of the user, an identification of the user device, a geolocation of the user, or a confidentiality clearance level. 
     
     
         7 . The method of  claim 1 , wherein the triggering event comprises detection of the attribute of the contact. 
     
     
         8 . The method of  claim 7 , wherein the detection of the attribute of the contact is prompted by an incoming communication from the contact or outgoing communication to the contact including voice call, voicemail, electronic mail, chat, or SMS. 
     
     
         9 . The method of  claim 1 , wherein the personalized configuration profile is customizable by the user. 
     
     
         10 . The method of  claim 1 , wherein identifying the personalized configuration profile comprises selecting from one or more personalized configuration profiles based on a configuration rule associated with at least one of an attribute of the contact or an attribute of the user. 
     
     
         11 . The method of  claim 8 , wherein the configuration rule is further associated with one or more items including, a time parameter, and a date parameter. 
     
     
         12 . The method of  claim 6 , wherein the context information excludes any information having a confidentiality level exceeding the confidentiality clearance level of the user. 
     
     
         13 . The method of  claim 1 , wherein the user device is a dedicated device for displaying the context information and is different from a device used to interact with the contact. 
     
     
         14 . A system for displaying context information on a user device, the system including:
 a processor; and   a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to:
 identify a triggering event associated with a contact; 
 identify a user associated with the user device; 
 identify a personalized configuration profile based on at least one of an attribute of the contact or an attribute of the user; 
 identify the context information associated with the personalized configuration profile; and 
 retrieve the context information for displaying on the user device. 
   
     
     
         15 . The system of  claim 14 , further causing processor to:
 display the context information on the user device.   
     
     
         16 . The system of  claim 14 , further causing the processor to send context information to another user. 
     
     
         17 . The system of  claim 14 , wherein the attribute of the contact includes any one of a name, a photograph, an address, a telephone number, an email address, or a business value. 
     
     
         18 . The system of  claim 14 , wherein the attribute of the user includes any one of an identity of the user, a role of the user, an identification of the user device, a geolocation of the user, and a confidentiality clearance level. 
     
     
         19 . The method of  claim 14 , wherein the triggering event comprises detection of the attribute of the contact prompted by an incoming communication from the contact or outgoing communication to the contact including voice call, voicemail, electronic mail, chat, or SMS. 
     
     
         20 . The method of  claim 14 , wherein the personalized configuration profile is customizable by the user.