Social media dissemination of health information via hybrid architecture

Abstract

A system and method for communicating health care information and/or facilitating health care services via a hybrid architecture. The system may obtain and anonymize health care event information associated with an individual. The system may determine an authorized recipient of the anonymized health care information and generate a communication to the authorized recipient via a social media platform. The system may provide access to a non-anonymized version of the health care information to the authorized recipient. The system may receive and process a social media communication indicating a health care service. The system may generate a user request for the health care service based on information associated with the health care service. The system may provide the user request for the health care service to a health care service provider such that the health care service provider may fulfill, initiate, complete, and/or otherwise act upon the request.

1 . A method for facilitating health care services via a hybrid architecture including a social media platform and a computer system external to the social media platform, comprising:
 monitoring, by the computer system external to the social media platform, the social media platform for social media communications distributed within the social media platform;   obtaining, by the computer system, a social media communication of a user of the social media platform based on the monitoring of the social media platform, wherein the social media communication indicates a hash value corresponding to a health care item related to a health care service, and wherein the hash value is based of hashing of information identifying the health care item;   processing, by the computer system, the hash value and other information of the social media communication to determine the health care service and the health care item related to the health care service;   obtaining, by the computer system, information associated with the health care service, wherein the information indicates a health care service provider;   generating, by the computer system, a user request for the health care service and the health care item based on the information associated with the health care service; and   providing, by the computer system, the user request to the health care service provider.   
     
     
         2 . The method of  claim 1 , wherein the social media platform is monitored by the computer system for one or more user-provided tags in social media communications distributed within the social media platform, the method further comprising:
 detecting, by the computer system, a user-provided tag in the social media communication that indicates a request for the health care service,   wherein the social media communication is obtained by the computer system based on the computer system detecting the user-provided tag that indicates a request for the health care service.   
     
     
         3 . The method of  claim 1 , wherein the social media platform is monitored by the computer system based on a user-provided hashtag specifying that the computer system is to receive the social media communication such that the social media communication is obtained by the computer system based on the user-provided hashtag. 
     
     
         4 . The method of  claim 1 , wherein the health care service includes one or more of communicating health care information, scheduling a health care appointment, communicating prescription alternatives, or filling and/or refilling a prescription. 
     
     
         5 . The method of  claim 1 , further comprising:
 generating, by the computer system, at the social media platform, a response communication to the social media communication using a social media platform address associated with the user, wherein the response communication includes an update and/or response to the user request for the health care service and the health care item, and wherein the update and/or response notifies the user of a status of the user request.   
     
     
         6 . The method of  claim 1 , further comprising:
 generating, by the computer system, the hash value by hashing the information identifying the health care item; and   generating, by the computer system, a reminder communication at the social media platform using a social media platform address associated with the user, the reminder communication including an anonymized reminder that indicates the generated hash value, such that the social media communication received is responsive to the reminder communication.   
     
     
         7 . The method of  claim 1 , wherein the user request has a required format based on the health care service provider, such that a first health care service provider has a different user request format than a second health care service provider. 
     
     
         8 . The method of  claim 1 , wherein obtaining information associated with the health care service requested further includes obtaining information from the provider system, and the information associated with the health care service includes one or more of user information, patient information, health care service information, or health care service provider information. 
     
     
         9 . A system for facilitating health care services via a hybrid architecture include a social media platform and a computer system external to the social media platform, the system comprising:
 the computer system that comprises one or more physical processors programmed with computer program instructions which, when executed, cause the computer system to:
 monitor the social media platform for social media communications distributed within the social media platform; 
 obtain a social media communication of a user of the social media platform based on the monitoring of the social medial platform, wherein the social media communication indicates a hash value corresponding to a health care item related to a health care service, and wherein the hash value is based on hashing of information identifying the health care item; 
 process the hash value and other information of the social media communication to determine the health care service and the health care item related to the health care service; 
 obtain information associated with the health care service, wherein the information indicates a health care service provider; 
 generate a user request for the health care service and the health care item based on the information associated with the health care service; and 
 provide the user request to the health care service provider. 
   
     
     
         10 . The system of  claim 9 , wherein the social media platform is monitored by the computer system for one or more user-provided tags in social media communications distributed within the social media platform, and wherein the computer system is further caused to:
 detect a user-provided tag in the social media communication that indicates a request for the health care service,   wherein the social media communication is obtained by the computer system based on the computer system detecting the user-provided tag that indicates a request for the health care service.   
     
     
         11 . The system of  claim 9 , wherein the social media platform is monitored by the computer system based on a user-provided hashtag specifying that the computer system is to receive the social media communication such that the social media communication is obtained by the computer system based on the user-provided hashtag. 
     
     
         12 . The system of  claim 9 , wherein the health care service includes one or more of communicating health care information, scheduling a health care appointment, communicating prescription alternatives, or filling and/or refilling a prescription. 
     
     
         13 . The system of  claim 9 , wherein the computer system is further caused to:
 generating, by the computer system, at the social media platform, a response communication to the social media communication using a social media platform address associated with the user, wherein the response communication includes an update and/or response to the user request for the health care service and the health care item, and wherein the update and/or response notifies the user of a status of the user request.   
     
     
         14 . The system of  claim 9 , wherein the computer system is further caused to:
 generate the hash value by hashing the information identifying the health care item; and   generate a reminder communication at the social media platform using a social media platform address associated with the user, the reminder communication including an anonymized reminder, such that the social media communication received is responsive to the reminder communication.   
     
     
         15 . The system of  claim 9 , wherein the user request has a required format based on the health care service provider, such that a first health care service provider has a different user request format than a second health care service provider. 
     
     
         16 . The system of  claim 9 , wherein obtaining information associated with the health care service requested further includes obtaining information from the provider system, and the information associated with the health care service includes one or more of user information, patient information, health care service information, or health care service provider information.