Intelligent notification methods

Abstract

Intelligent notification methods and systems configured for receiving and processing any suitable input message, determining whether or not an output notification should be sent and for sending such output notifications with the appropriate information to the appropriate parties according to predetermined business rules are disclosed. Particular methods for performing intelligent notification are described by example.

What is claimed is: 
     
         1 . A method for intelligent notification of monitored offenders, comprising:
 providing a web server for receiving input messages from a client;   providing a database server in communication with the web server, the database server configured for storing and retrieving client contact lists and client business rules;   providing a communications server in communication with the web server and the database server, the communications server configured to generate and send at least one output notification to a recipient on the client contact lists according to the client business rules;   the web server receiving an input message email from a client;   the web server parsing the email for contents, the contents, comprising:
 name of a monitored offender; 
 sender email address; 
 recipient email address; 
 event descriptor for a particular offense; 
 time of an event; 
 date of the event; and 
 location of the offense; 
   the database server analyzing the email contents based on the client business rules;   the database server determining whether an output notification will be sent or not to select recipients in the client contact lists based on the analysis of the message contents and the client business rules; and   the communications server sending the output notification to the select clients in the client contact lists according to the client business rules.   
     
     
         2 . The method according to  claim 1 , wherein the preselected business rules define a geographical exclusion zone for which the offender is restricted from entering, and when the offender is located in the exclusion zone based on the location of the offense and the event descriptor for the particular offense, an output notification should be sent. 
     
     
         3 . The method according to  claim 2 , wherein the output notification comprises at least one telephone call to predefined recipients including: a local 911 dispatch office, parole officer of the offender, a victim, a victim's relative and a victim's next door neighbor. 
     
     
         4 . The method according to  claim 1 , wherein the output notification is directed to multiple recipients in the client contact lists. 
     
     
         5 . The method according to  claim 1 , further comprising the web server authenticating the input message email to determine if the sender is associated with the client and whether the recipient is associated and configured for the client after parsing the email for contents. 
     
     
         6 . The method according to  claim 1 , wherein the client business rules are established by the client and are configurable by the client via a web portal. 
     
     
         7 . The method according to  claim 1 , wherein no output notification is sent in response to the input message email according to the client business rules. 
     
     
         8 . The method according to  claim 1 , wherein the output notification is directed to at least one of: government agency, private agency, individual and corporate entity. 
     
     
         9 . The method according to  claim 8 , wherein the output notification is sent repeatedly until acknowledged by at least one recipient. 
     
     
         10 . A method for intelligent emergency response notification, comprising:
 providing a web server for receiving input messages from a client;   providing a database server in communication with the web server, the database server configured for storing and retrieving client contact lists and client business rules;   providing a communications server in communication with the web server and the database server, the communications server configured to generate and send at least one output notification to a recipient on the client contact lists according to the client business rules;   the web server receiving and recording an input message from a client, the input message comprising a telephone call from one of the client's employees;   the web server parsing the recorded telephone call for contents, the message contents, comprising:
 name of the employee; 
 location of the employee; and 
 description of the event; 
   the database server analyzing the message contents based on the client business rules;   the database server determining whether an output notification will be sent or not to select recipients in the client contact lists based on the analysis of the message contents and the client business rules; and   the communications server sending the output notification to the select recipients in the client contact lists according to the client business rules.   
     
     
         11 . The method according to  claim 10 , wherein the output notification comprises forwarding the recorded telephone call to multiple recipients in the client contact lists for further action. 
     
     
         12 . The method according to  claim 11 , wherein the recorded telephone call becomes a notification that is played during phone calls to recipients, is made available as an audio file link via short message service (SMS) sent to recipients, and as an audio file attachment to email sent to recipients, all according to client business rules. 
     
     
         13 . The method according to  claim 10 , wherein the message contents further comprises caller-ID from the telephone as additional location information within the input message. 
     
     
         14 . The method according to  claim 10 , wherein no output notification is sent in response to the input message according to the client business rules. 
     
     
         15 . The method according to  claim 10 , further comprising the web server authenticating the input message telephone call to determine if the name of the employee is associated with the client after parsing the input message. 
     
     
         16 . A method for intelligent video surveillance notification, comprising:
 providing a web server for receiving input messages from a client;   providing a database server in communication with the web server, the database server configured for storing and retrieving client contact lists and client business rules;   providing a communications server in communication with the web server and the database server, the communications server configured to generate and send at least one output notification to a recipient on the client contact lists according to the client business rules;   the web server receiving an input message from a client upon observation of an image anomaly, the input message comprising a web service;   the web server parsing the web service for contents, the contents, comprising:
 long range camera image of the anomaly, 
 zoom camera image of the anomaly, 
 camera identification, 
 camera location, 
 time and date stamp; 
   the database server analyzing the contents based on the client business rules;   the database server determining whether an output notification will be sent or not to select recipients in the client contact lists based on the analysis of the message contents and the client business rules; and   the communications server sending the output notification to the select recipients in the client contact lists according to the client business rules.   
     
     
         17 . The method according to  claim 16 , wherein the output notification comprises the input message contents from the web service, namely:
 the camera images,   the camera ID,   the camera location, and   time and date stamp.   
     
     
         18 . The method according to  claim 17 , wherein the output notification is sent to the select recipients via phone calls, text (SMS) messages and email with the details of the anomaly including the camera images attached to email, or linked via SMS. 
     
     
         19 . The method according to  claim 16 , wherein no output notification is sent in response to the input message according to the client business rules.