Method and system for scoring articles in an on-demand services environment

Abstract

A method for scoring and ranking knowledge articles in an on-demand service environment in a database network system. The scoring allows users to have input into the scoring to determine relevancy and authenticity to solve particular problems.

What is claimed is: 
     
         1 . A method comprising:
 determining, by a host system of a database system, the host system having a processor system including one or more processors and a storage system, an increment to a score of an article based on:
 at least one vote for the article, the at least one vote being weighted higher for votes from external users than votes from internal users, the internal users being internal with respect to an organization controlling the article, the external users being external with respect to the organization, 
 a reference to the article in at least one other article, the reference including a link in the at least one other article, the link providing access to the article, 
 a score of the at least one other article, 
 at least one visitation to the article by at least one user, and 
 a ratio of a number of occurrences of a phrase in the article to a number of words in the article; 
   weighting, by the host system, the increment to the score, so that more recent increments to the score have a higher weight than less recent increments; and   storing the score in association with the article in the storage system as an indication of a likelihood that users will be interested in the article.